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- Tasks: Join L'Oréal as a Customer Business Planner, managing forecasts and driving customer conversations.
- Company: L'Oréal is a global leader in beauty, dedicated to creating beauty that moves the world.
- Benefits: Enjoy perks like discounts on iconic brands, private medical insurance, and enhanced family leave.
- Why this job: Be at the heart of commercial operations, shaping business strategies and making a real impact.
- Qualifications: Strong communication skills, organisational abilities, and a customer-first mindset are essential.
- Other info: Experience a diverse and inclusive workplace committed to personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
Customer Business Planner
At L\’Oréal, a Customer Business Planner is a Hybrid role which sits between commercial and supply chain with the aim of developing an accurate customer forecast and driving customer conversations. The role focuses on accelerating collaboration internally & externally to ultimately challenge & strategize our business plans, whilst always representing our customer\’s voice.
A DAY IN THE LIFE
As a L\’Oréal Customer Business Planners, you sit at the heart of the commercial operations team. Your role is pivotal to how we pilot our business, managing the forecast processes within your account to give your key stakeholders visibility of the performance trends, opportunities, and risks that surround the business performance.
Your role is diverse, with many stakeholders to engage with day to day; you may start your day identifying key sales trends with your NAMs, before attending a strategic forecast review meeting with your retailer to discuss the latest promotional plans and aligning on your collaborative forecast for the coming months. You then jump on a call with the supply chain and marketing teams, sharing your key retailer insights on the performance of their products and providing hot off the press news surrounding NPD or promotional performance, while securing the strongest service for your retailer in the process.
You end your day sitting down with key finance and senior commercial stakeholders, to discuss your insights on the forecast, presenting your views and helping shape the final turnover call made to Paris by the division\’s most senior leadership teams.
It\’s a fast-paced, challenging, and rewarding role that sits at the heart of L\’Oréal\’s commitment to beauty and customer satisfaction.
WHO YOU ARE
– Strong understanding of the building blocks and trends that influence the construction of a sales forecast.
– Excellent communication skills.
– Strong collaboration & relationship building skills, comfortable working with different brand teams and functions.
– Highly organized, and capable of prioritizing and managing deadlines within a fast-paced environment.
– Resilience: calm and focused dealing with the unexpected and the exceptional
– Demonstrate a customer first mindset.
– Preferred: Knowledge of Excel/ PowerBI / Forecasting tools.
WHAT WE OFFER
Our industry-leading award-winning benefits package shows how much we value our people. We know they\’re at the heart of L\’Oréal\’s success, so we offer a fair and competitive package to help you thrive.
Enjoy perks like money-saving offers, free mortgage advice, share options and an enhanced pension plan. Love our brands? You\’ll get up to 60% off iconic names like YSL, CeraVe, Armani, Kiehl\’s and Garnier! Because health matters, we offer private medical and dental insurance, discounted gym memberships, and onsite mental health support. We also provide enhanced family leave for all and up to 4 weeks of paid fertility leave, so you can prioritise what matters most.
Learning is in our DNA at L\’Oréal. We\’ll help you master your role, build skills, and access top-notch leadership programs and monthly expert talks. And there\’s lots more too!
WHO WE ARE
L\’Oréal is present in 150 markets on five continents. For more than a century, L\’Oréal has devoted itself solely to \’Create beauty that moves the world\’; it is now the industry world leader with €29 billion consolidated sales. Together, we solve complex challenges at scale, while making sure we stay committed to making the world a more inclusive and a better place for everyone & our planet. Experience the excitement of agility to shape the future of beauty; where diversity and purpose come together to create meaningful impact.
HOW WE RECRUIT
At L\’Oréal, we take pride in creating a diverse, equitable and inclusive environment where everyone is welcome and their contributions are valued. When we recruit, hire, train, promote or engage in any other employment practice, we are committed to being an inclusive employer regardless of race, religion, gender identity, sexual orientation, national origin, age, socioeconomic status, medical condition or disability, or any other protected status. When we look for talent, we welcome difference – different backgrounds, experiences, personalities and perspectives. The beauty we find in our differences gives us the freedom to go beyond. That\’s the beauty of L\’Oréal.
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Customer Business Planner employer: L'OREAL GROUP
Contact Detail:
L'OREAL GROUP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Business Planner
✨Tip Number 1
Familiarise yourself with L'Oréal's product lines and recent marketing campaigns. This knowledge will help you engage in meaningful conversations during interviews, showcasing your genuine interest in the brand and its customers.
✨Tip Number 2
Network with current or former employees of L'Oréal on platforms like LinkedIn. They can provide valuable insights into the company culture and the specific expectations for the Customer Business Planner role, which can give you an edge in your application.
✨Tip Number 3
Brush up on your Excel and PowerBI skills, as these tools are mentioned in the job description. Being able to demonstrate your proficiency in data analysis during discussions can set you apart from other candidates.
✨Tip Number 4
Prepare examples of how you've successfully collaborated with different teams in previous roles. Highlighting your relationship-building skills will resonate well with L'Oréal's emphasis on teamwork and customer-first mindset.
We think you need these skills to ace Customer Business Planner
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Business Planner at L'Oréal. Highlight your relevant experience in commercial operations, forecasting, and stakeholder engagement in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your communication skills, collaboration abilities, and any experience with Excel, PowerBI, or forecasting tools.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the beauty industry and your understanding of customer needs. Use specific examples from your past experiences to demonstrate how you can contribute to L'Oréal's goals.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that your documents are well-organised and professional. A polished application reflects your attention to detail.
How to prepare for a job interview at L'OREAL GROUP
✨Understand the Role
Make sure you have a solid grasp of what a Customer Business Planner does. Familiarise yourself with the key responsibilities, such as managing forecasts and collaborating with various teams. This will help you articulate how your skills align with the role.
✨Showcase Your Communication Skills
Since this role requires excellent communication, prepare examples of how you've effectively communicated with different stakeholders in the past. Highlight any experiences where you successfully navigated complex conversations or presentations.
✨Demonstrate Collaboration Experience
Be ready to discuss instances where you've worked collaboratively across teams. L'Oréal values strong relationship-building skills, so share specific examples that showcase your ability to engage with diverse groups and drive results together.
✨Prepare for Fast-Paced Scenarios
Given the dynamic nature of the role, think of examples where you've thrived in fast-paced environments. Discuss how you prioritised tasks and managed deadlines, especially when faced with unexpected challenges.