Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Drive customer conversations and develop accurate forecasts to enhance business strategies.
- Company: Join L'Oréal, a global leader in beauty with a commitment to innovation.
- Benefits: Enjoy competitive pay, discounts on iconic brands, and comprehensive health benefits.
- Other info: Dynamic role with opportunities for growth and learning in a diverse environment.
- Why this job: Be at the heart of commercial operations and make a real impact on customer satisfaction.
- Qualifications: Strong communication skills and a knack for collaboration are essential.
The predicted salary is between 40000 - 50000 £ per year.
A Customer Business Planner at L'Oréal is a Hybrid role which sits between commercial and supply chain with the aim of developing an accurate customer forecast and driving customer conversations. The role focuses on accelerating collaboration internally & externally to ultimately challenge & strategize our business plans, whilst always representing our customer's voice.
A DAY IN THE LIFE
As a L'Oréal Customer Business Planner, you sit at the heart of the commercial operations team. Your role is pivotal to how we pilot our business, managing the forecast processes within your account to give your key stakeholders visibility of the performance trends, opportunities, and risks that surround the business performance.
Your role is diverse, with many stakeholders to engage with day to day; you may start your day identifying key sales trends with your NAMs, before attending a strategic forecast review meeting with your retailer to discuss the latest promotional plans and aligning on your collaborative forecast for the coming months. You then jump on a call with the supply chain and marketing teams, sharing your key retailer insights on the performance of their products and providing hot off the press news surrounding NPD or promotional performance, while securing the strongest service for your retailer in the process.
You end your day sitting down with key finance and senior commercial stakeholders, to discuss your insights on the forecast, presenting your views and helping shape the final turnover call made to Paris by the division's most senior leadership teams. It's a fast-paced, challenging, and rewarding role that sits at the heart of L'Oréal's commitment to beauty and customer satisfaction.
WHO YOU ARE
- Strong understanding of the building blocks and trends that influence the construction of a sales forecast.
- Excellent communication skills.
- Strong collaboration & relationship building skills, comfortable working with different brand teams and functions.
- Highly organized, and capable of prioritizing and managing deadlines within a fast-paced environment.
- Resilience: calm and focused dealing with the unexpected and the exceptional.
- Demonstrate a customer first mindset.
- Preferred: Knowledge of Excel/ PowerBI / Forecasting tools.
WHAT WE OFFER
Our industry-leading award-winning benefits package shows how much we value our people. We know they're at the heart of L'Oréal's success, so we offer a fair and competitive package to help you thrive. Enjoy perks like money-saving offers, free mortgage advice, share options and an enhanced pension plan. Love our brands? You'll get up to 60% off iconic names like YSL, CeraVe, Armani, Kiehl's and Garnier! Because health matters, we offer private medical and dental insurance, discounted gym memberships, and onsite mental health support. We also provide enhanced family leave for all and up to 4 weeks of paid fertility leave, so you can prioritise what matters most.
Learning is in our DNA at L'Oréal. We'll help you master your role, build skills, and access top-notch leadership programs and monthly expert talks. And there's lots more too!
WHO WE ARE
L'Oréal is present in 150 markets on five continents. For more than a century, L'Oréal has devoted itself solely to 'Create beauty that moves the world'; it is now the industry world leader with €29 billion consolidated sales. Together, we solve complex challenges at scale, while making sure we stay committed to making the world a more inclusive and a better place for everyone & our planet. Experience the excitement of agility to shape the future of beauty; where diversity and purpose come together to create meaningful impact.
HOW WE RECRUIT
At L'Oréal, we take pride in creating a diverse, equitable and inclusive environment where everyone is welcome and their contributions are valued. When we recruit, hire, train, promote or engage in any other employment practice, we are committed to being an inclusive employer regardless of race, religion, gender identity, sexual orientation, national origin, age, socioeconomic status, medical condition or disability, or any other protected status. When we look for talent, we welcome difference - different backgrounds, experiences, personalities and perspectives. The beauty we find in our differences gives us the freedom to go beyond. That's the beauty of L'Oréal.
Customer Business Planner employer: L'OREAL GROUP
Contact Detail:
L'OREAL GROUP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Business Planner
✨Tip Number 1
Network like a pro! Reach out to current or former employees at L'Oréal on LinkedIn. A friendly chat can give us insider info about the company culture and the role, plus it might just get your foot in the door.
✨Tip Number 2
Prepare for those interviews by practising common questions related to customer forecasting and collaboration. We want to show that we can handle the fast-paced environment and have a customer-first mindset!
✨Tip Number 3
Show off your Excel and PowerBI skills! If you’ve got experience with these tools, make sure to highlight it during interviews. We need to demonstrate that we can manage data effectively to drive insights.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are genuinely interested in joining our team at L'Oréal.
We think you need these skills to ace Customer Business Planner
Some tips for your application 🫡
Show Your Passion for Beauty: When you're writing your application, let your love for beauty shine through! Share why you’re excited about the role and how it aligns with your passion for the industry. We want to see that spark!
Highlight Your Collaboration Skills: Since this role is all about working with different teams, make sure to showcase your collaboration skills. Give examples of how you've successfully worked with others in the past. We value teamwork at L'Oréal!
Be Data Savvy: Mention any experience you have with forecasting tools or data analysis. If you’re comfortable with Excel or PowerBI, shout about it! We love candidates who can turn numbers into insights.
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to reflect the specific skills and experiences that match the Customer Business Planner role. We appreciate when candidates take the time to connect their background to our needs.
How to prepare for a job interview at L'OREAL GROUP
✨Know Your Numbers
As a Customer Business Planner, you'll need to demonstrate a strong understanding of sales forecasts. Brush up on key metrics and trends that influence these forecasts. Be ready to discuss how you've used data in the past to drive decisions or strategies.
✨Showcase Your Communication Skills
This role requires excellent communication skills, so practice articulating your thoughts clearly. Prepare examples of how you've successfully collaborated with different teams or stakeholders. Think about times when your communication made a significant impact on a project.
✨Demonstrate Resilience
The fast-paced nature of this role means you'll face unexpected challenges. Prepare to share examples of how you've remained calm and focused under pressure. Highlight your problem-solving skills and how you adapt to changing circumstances.
✨Familiarise Yourself with Tools
Knowledge of Excel, PowerBI, and forecasting tools is preferred. If you're not already familiar, take some time to learn the basics of these tools. Being able to discuss how you've used them in previous roles will show your readiness for the position.