Customer Business Manager - FTC Until April 2027

Are you a commercial visionary with a talent for high‑stakes leadership? We are searching for a Customer Business Manager to spearhead our retail account strategies and lead a high‑performing team of Account Managers. This isn’t just a sales role; it’s a seat at the table of our Commercial Leadership Team, where your insights will directly shape our “One Commercial” strategy. If you are a master of negotiating, a P&L wizard, and a passionate people leader ready to drive the growth of the world’s most iconic beauty brands, we want to hear from you.

A DAY IN THE LIFE

• Empower & Lead – You’ll start your morning with your team of Account Managers, providing the guidance and coaching they need to develop long‑term, multifunctional relationships with our key retail partners.
• P&L Mastery – You’ll spend time diving deep into the numbers, optimizing the customer P&L to ensure maximum profitability while proactively managing risks. You’ll be the gatekeeper of forecast accuracy and consistency.
• Strategic Architecture – You’ll spend part of your day designing and owning the long‑term customer strategy, ensuring our commercial plans are perfectly aligned with brand ranking and growth targets.
• High‑Level Negotiation – Whether it’s a virtual session or a face‑to‑face meeting, you’ll supervise and lead key negotiations, representing the division with authority and brand expertise.
• Commercial Leadership – You’ll contribute to the bigger picture by consolidating insights for commercial reporting and collaborating with the Commercial Leadership Team to refine the overarching “One Commercial” strategy.

WHO YOU ARE

• The Inspiring Leader – You have a proven track record of leading teams and fostering proactive collaboration to achieve ambitious sell‑in and sell‑out targets.
• The Commercial Strategist – You have a deep understanding of market, consumer, and competitor dynamics, allowing you to devise tailored, retailer‑centric plans.
• The Negotiation Expert – You possess excellent sales and negotiation skills, with the ability to influence stakeholders across various functions.
• The Financial Analyst – You have a strong grasp of retailer P&L and know how to find commercial advantages that maximize profitable opportunities.
• The Brand Ambassador – You bring strong brand expertise (On & Off trade) and can represent the division with professionalism.
• The Accurate Forecaster – You pride yourself on consistency and accuracy, ensuring that productivity and risk management are always in balance.

WHAT WE OFFER

Our industry‑leading award‑winning benefits package shows how much we value our people. We offer a fair and competitive package to help you thrive. Enjoy perks such as money‑saving offers, free mortgage advice, share options, an enhanced pension plan, up to 60 % off iconic brands, private medical and dental insurance, discounted gym memberships, onsite mental health support, enhanced family leave, and up to four weeks of paid fertility leave. Learning is in our DNA at L’Oréal. We’ll help you master your role, build skills, and access top‑notch leadership programs and monthly expert talks. We are a Disability Confident Employer and will offer an interview to applicants with a disability or long‑term condition who best meet the minimum/essential criteria for the role. Please let us know if you would like your application to be considered under the Disability Confident Scheme.