At a Glance
- Tasks: Lead a team to deliver exceptional luxury customer experiences and exceed sales targets.
- Company: Join L'Oréal, a leader in beauty with a focus on innovation and inclusivity.
- Benefits: Competitive salary, commission scheme, 30 days holiday, and exclusive product perks.
- Other info: Diverse and inclusive workplace with opportunities for personal and professional growth.
- Why this job: Be part of a dynamic team that shapes the future of luxury retail.
- Qualifications: Experience in retail management and a passion for beauty.
The predicted salary is between 25000 - 31200 £ per year.
L'Oréal is looking for a One Luxe Store Manager who will lead and develop a team to deliver a world‑class consumer experience and exceed retail performance targets for the portfolio of brands in the store. The manager will be an ambitious go‑getter who thrives on challenge, stays ahead of the latest beauty and retail trends, and seeks opportunities to maximize store performance.
The role focuses on building strong relationships with key stakeholders, coaching the team to a high‑performance, service‑driven culture, monitoring performance closely, and implementing growth plans.
Key Responsibilities- Deliver a world‑class Luxury Service Experience: ensure through coaching & feedback the team delivers exceptional customer service across all brands and touchpoints.
- Act as a L'Oréal Luxe brand ambassador, providing a luxurious customer experience through personalised service and merchandising standards.
- Demonstrate products, immerse customers into brand history, and offer tailored product knowledge, tips, and techniques for our categories and beauty tech offerings.
- Inform customers about in‑store events, promotions, and brand activations; represent L'Oréal Luxe on social media platforms while adhering to company guidelines.
- Develop and execute retail plans to achieve and surpass sales targets and KPIs, driving long‑term growth and profitability.
- Create a dynamic annual calendar of events and animations that generate excitement for L'Oréal Luxe brands and drive growth.
- Generate creative ideas and implement innovative strategies to drive new business growth, focusing on product launches and brand anniversaries.
- Build and maintain a loyal VIP customer base, fostering long‑term relationships and repeat business.
- Lead recruitment and selection of Beauty Advisors, attracting top talent to build a high‑performing team.
- Lead onboarding and provide comprehensive training for new team members, immersing them in the L'Oréal Luxe portfolio.
- Provide regular coaching and timely feedback on productivity, service levels, product knowledge, and selling skills.
- Track team performance, identify underperformance, and implement strategies to improve results.
- Address and resolve HR issues within the team, ensuring a positive work environment.
- Ensure all Brand VM guidelines are implemented and maintain a clean, organized counter environment.
- Participate in team efforts and complete required training programs to stay up‑to‑date on product knowledge.
- Complete daily and weekly administrative tasks on designated platforms (Tamigo/One Retail).
- Maintain adequate stock levels, manage top‑performing SKUs, testers, and PLV.
- Achievement of Retail Targets
- Engaged High‑Performance Team
- Exceptional Consumer Experience
- Development of Team
- Retail Acumen
- People Management
- Stakeholder Management
- Coaching
- Operational Skills & Management
- Retail Area Manager
- Education/Training
- Store/Department Manager
- BA Experience
- Competitive Compensation: salary and a rewarding commission scheme.
- Exclusive Product Perks: access to a selection of products from over 35 L'Oréal brands via the staff shop.
- Generous Time Off: 30 days of holiday, including bank holidays.
- Health and Wellness Benefits: discounted dental insurance and additional resources for mental health and financial well‑being.
- Referral Bonus Program: earn bonuses by referring talented individuals.
- Sustainability Initiatives: participation in L'Oréal for the Future initiatives.
At L'Oréal, we take pride in creating a diverse, equitable and inclusive environment where everyone is welcome, and their contributions are valued. When we recruit, hire, train, promote or engage in any other employment practice, we are committed to being an inclusive employer regardless of race, religion, gender identity, sexual orientation, national origin, age, socioeconomic status, medical condition or disability, or any other protected status. When we look for talent, we welcome difference – different backgrounds, experiences, personalities, and perspectives. The beauty we find in our differences gives us the freedom to go beyond. That's the beauty of L'Oréal.
StudySmarter Expert Advice🤫
We think this is how you could land l'Oréal Luxe Multi-Brand Team Leader, John Lewis Horsham (22.5 Hours) in Crawley
✨Get to Know Your Local Scene
Retail is all about community, so don't underestimate the power of local connections. Pop into shops you're interested in, chat with staff, and ask if they have any openings. This personal touch could land you a part-time gig with ease!
✨Show Off Your Personality
Retail is a people business, and employers love genuine, enthusiastic candidates. When you're applying for part-time roles, showcase your customer service skills and personality during interviews. Be yourself, and don't be afraid to share your love for the products!
✨Utilise College or University Resources
If you're a student, check out your university’s career services. They often have links with local retailers looking for part-time staff. It's a great way to find positions that work around your studies while also building your CV!
✨Check Out Seasonal Opportunities
Retail often sees a surge during peak seasons like Christmas or summer sales. Keep your eyes peeled for temporary part-time roles during these times. Many companies, including L'OREAL GROUP, may even transition seasonal workers into permanent positions if you impress them!
We think you need these skills to ace l'Oréal Luxe Multi-Brand Team Leader, John Lewis Horsham (22.5 Hours) in Crawley
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, we know that customer service is king! Make sure your CV highlights any experience you've got with face-to-face interactions. Include specific examples where you went above and beyond for a customer—this shows potential employers like L'OREAL GROUP that you're all about creating great shopping experiences.
Flexibility is Key!:For a part-time role, showcasing your availability is crucial. Make it clear in your application when you can work, especially if you have weekday and weekend flexibility. Retail can demand odd hours, so we want to see that you're ready to jump in when needed!
Forget the Fancy Formatting:While you want your CV to look good, in retail, clarity is more important than flashiness. Use simple formatting and bullet points to make your experiences stand out. Retail managers at L'OREAL GROUP will appreciate a straightforward CV that’s easy to skim through.
Craft a Genuine Cover Letter:When applying for a part-time retail position, your cover letter is your chance to shine! Share why you’re excited about L'OREAL GROUP and what you can bring to their team. Maybe you love their products or admire their customer service philosophy—let that passion come through!
How to prepare for a job interview at L'OREAL GROUP
✨Mastering Brand Knowledge
As we're heading into a part-time retail role at L'OREAL GROUP, it’s super crucial to know their brand inside out. Familiarise yourself with their products, customer service approach, and any current promotions. This way, you can engage genuinely in conversations and show that you’re already invested in their vibe.
✨Excellent Customer Scenarios
Prepare for customer service scenarios! Retail interviews often include role-play or situational questions. Think about how you'd handle different customer situations, from dealing with complaints to upselling products. We want to hear how you can keep your cool and keep the customer happy!
✨Tailoring Your Availability
Being part-time means flexibility is key! Be ready to discuss your availability honestly. Employers in retail love candidates who can adapt their schedules to peak hours. Show that you're keen to work evenings or weekends if it helps them out.
✨Show Off Your Team Spirit
Teamwork is essential in retail. Bring up experiences where you worked effectively in a team, whether it’s in previous jobs, school projects, or volunteering. We want to know how you can contribute to a positive team environment at L'OREAL GROUP!
