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For Companies At a Glance
- Tasks: Engage and guide customers to find the perfect products for their needs.
- Company: Join Aesop, a global brand committed to sustainability and inclusivity.
- Benefits: Enjoy up to 50% off products, wellness leave, and paid volunteering.
- Other info: Flexible part-time hours with opportunities for personal development.
- Why this job: Be part of a team that values empathy and customer experience.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 12 - 15 £ per hour.
Aesop is a global retail organisation committed to inclusive and sustainable values.
As a Retail Consultant, you embody our desire to engage, listen and guide customers to products that are relevant to them. You will welcome customers into our spaces and through intentional interactions deepen the way our products are experienced. In demonstrating products that address customer needs you will deliver an exceptional, inclusive customer experience that contributes to our overall commercial success.
What We Are Looking For
- Experience operating within a customer service role or environment
- Effective selling skills and the ability to drive commercial outcomes
- History of successfully participating in and contributing to a team
- Demonstrated ability to utilise empathy to manage interpersonal relationships and contribute to a positive and inclusive experience for all
- Open mindset and deep curiosity seeking to understand others, listen without judgement and act on diverse perspectives
- Strong communication and problem-solving skills
- Working knowledge of skin care and skin care industry (advantageous)
- Knowledge of hair care, body care, fragrance and home categories (advantageous)
This position is Part Time, 16 hours per week and operates an on-site working pattern. The successful candidate will have flexible availability.
What’s On Offer
- Up to 50% product discount and bi-annual complimentary product allocation
- Cycle to work scheme
- Summer wellness leave options and paid volunteering allowance for all employees
- In-house Product and Core skills training
- Competitive bonus opportunity based on personal performance and commission opportunity based on Store performance
- Suite of options to aid development, including complimentary access to LinkedIn Learning
- Access to employee assistance programmes and complimentary subscription to Headspace mindfulness app
- Matched Gifting Policy – where every £ raised by employee for any registered charity will be matched by the Aesop Foundation
Aesop Retail Consultant | Cambridge | Part Time employer: L'OREAL GROUP
Contact Detail:
L'OREAL GROUP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aesop Retail Consultant | Cambridge | Part Time
✨Tip Number 1
Get to know Aesop's values and products inside out! When you walk into that interview, show us how passionate you are about inclusive and sustainable practices. It’s all about connecting with the brand and demonstrating that you can embody their ethos.
✨Tip Number 2
Practice your customer engagement skills! Role-play with a friend or family member to simulate those intentional interactions you'll have with customers. The more comfortable you are, the better you'll be at showcasing your ability to listen and guide.
✨Tip Number 3
Brush up on your product knowledge! Familiarise yourself with skin care, hair care, and fragrance categories. Being able to speak confidently about these products will not only impress us but also show that you're ready to deliver an exceptional customer experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us that you’re proactive and genuinely interested in joining the Aesop team.
We think you need these skills to ace Aesop Retail Consultant | Cambridge | Part Time
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us see your enthusiasm for engaging with customers. Share specific examples of how you've gone above and beyond in previous roles to create memorable experiences for customers.
Highlight Teamwork Skills: We love a team player! Make sure to mention any experiences where you’ve collaborated with others to achieve a common goal. This could be anything from working on a project together to helping out a colleague during busy times.
Demonstrate Empathy and Communication: In your application, showcase your ability to listen and understand diverse perspectives. Use examples that illustrate how you've effectively communicated with others, especially in challenging situations.
Tailor Your Application to Us: Take the time to personalise your application for Aesop. Mention our values and how they resonate with you. We want to know why you’re excited about the opportunity to work with us, so don’t hold back!
How to prepare for a job interview at L'OREAL GROUP
✨Know the Brand Inside Out
Before your interview, dive deep into Aesop's values and product range. Familiarise yourself with their commitment to sustainability and inclusivity. This will not only show your genuine interest but also help you connect your personal values with theirs during the conversation.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you've excelled in customer service. Think about times when you went above and beyond to meet a customer's needs or how you handled challenging situations with empathy. This will demonstrate your ability to create an exceptional customer experience.
✨Emphasise Teamwork and Collaboration
Aesop values team players, so be ready to discuss how you've contributed to a team in previous roles. Share stories that highlight your ability to work collaboratively, support colleagues, and contribute to a positive team environment. This will show that you're not just focused on individual success.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of your interview. This could be about Aesop's approach to customer engagement or how they foster inclusivity within their teams. Asking thoughtful questions shows your curiosity and genuine interest in the role and the company.