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- Tasks: Engage and guide customers to find the perfect Aesop products for their needs.
- Company: Join Aesop, a global brand committed to sustainability and inclusivity.
- Benefits: Enjoy up to 50% off products, wellness leave, and paid volunteering.
- Other info: Flexible part-time hours with opportunities for personal development.
- Why this job: Be part of a team that values empathy and customer experience.
- Qualifications: Customer service experience and strong communication skills are a must.
The predicted salary is between 12 - 15 £ per hour.
Aesop is a global retail organisation committed to inclusive and sustainable values.
As a Retail Consultant, you embody our desire to engage, listen and guide customers to products that are relevant to them. You will welcome customers into our spaces and through intentional interactions deepen the way our products are experienced. In demonstrating products that address customer needs you will deliver an exceptional, inclusive customer experience that contributes to our overall commercial success.
What We Are Looking For
- Experience operating within a customer service role or environment
- Effective selling skills and the ability to drive commercial outcomes
- History of successfully participating in and contributing to a team
- Demonstrated ability to utilise empathy to manage interpersonal relationships and contribute to a positive and inclusive experience for all
- Open mindset and deep curiosity seeking to understand others, listen without judgement and act on diverse perspectives
- Strong communication and problem-solving skills
- Working knowledge of skin care and skin care industry (advantageous)
- Knowledge of hair care, body care, fragrance and home categories (advantageous)
This position is Part Time, 16 hours per week and operates an on-site working pattern. The successful candidate will have flexible availability.
What’s On Offer
- Up to 50% product discount and bi-annual complimentary product allocation
- Cycle to work scheme
- Summer wellness leave options and paid volunteering allowance for all employees
- In-house Product and Core skills training
- Competitive bonus opportunity based on personal performance and commission opportunity based on Store performance
- Suite of options to aid development, including complimentary access to LinkedIn Learning
- Access to employee assistance programmes and complimentary subscription to Headspace mindfulness app
- Matched Gifting Policy – where every £ raised by employee for any registered charity will be matched by the Aesop Foundation
Aesop Retail Consultant | St James Quarter | Part Time employer: L'OREAL GROUP
Contact Detail:
L'OREAL GROUP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aesop Retail Consultant | St James Quarter | Part Time
✨Tip Number 1
Get to know Aesop's values and products inside out! When you walk into that interview, show us how you embody our commitment to inclusivity and sustainability. It’s all about connecting with our ethos and demonstrating your passion for the brand.
✨Tip Number 2
Practice your customer engagement skills! Role-play with a friend or family member to simulate those intentional interactions we value so much. The more comfortable you are in guiding conversations, the better you'll shine during your interview.
✨Tip Number 3
Show off your teamwork spirit! Think of examples from your past experiences where you contributed to a team’s success. We love candidates who can collaborate and bring positive energy to our spaces.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in being part of the Aesop family!
We think you need these skills to ace Aesop Retail Consultant | St James Quarter | Part Time
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us see your enthusiasm for engaging with customers. Share specific examples of how you've gone above and beyond in previous roles to create memorable experiences for customers.
Highlight Teamwork Skills: We love a team player! Make sure to mention any experiences where you’ve collaborated with others to achieve a common goal. This could be anything from working on a project together to helping out a colleague during busy times.
Demonstrate Your Knowledge: If you have experience or knowledge in skincare, hair care, or fragrance, don’t hold back! Mention this in your application to show us that you’re not just passionate but also informed about the products we offer.
Keep It Personal and Authentic: We want to get to know the real you! Use your own voice in your application and share what makes you unique. This will help us see how you can fit into our inclusive culture at Aesop.
How to prepare for a job interview at L'OREAL GROUP
✨Know Your Products Inside Out
Before the interview, make sure you have a solid understanding of Aesop's product range, especially in skin care, hair care, and fragrance. Familiarise yourself with the ingredients and benefits of key products so you can confidently discuss them and demonstrate your passion for the brand.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've excelled in customer service. Think about times when you went above and beyond to meet a customer's needs or resolved a challenging situation. This will highlight your ability to engage and guide customers effectively.
✨Emphasise Teamwork and Collaboration
Aesop values teamwork, so be ready to share instances where you've successfully worked as part of a team. Discuss how you contributed to a positive team environment and how you can bring that collaborative spirit to their retail space.
✨Demonstrate Empathy and Active Listening
During the interview, practice active listening and show empathy in your responses. Reflect on what the interviewer says and respond thoughtfully. This will not only showcase your interpersonal skills but also align with Aesop's commitment to inclusivity and understanding diverse perspectives.