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- Tasks: Engage and guide customers to find the perfect products for their needs.
- Company: Join Aesop, a brand known for its creativity and inclusivity.
- Benefits: Enjoy up to 50% off products, wellness leave, and paid volunteering.
- Other info: Flexible hours and opportunities for personal and professional growth.
- Why this job: Make a real impact by delivering exceptional customer experiences.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 22000 - 26000 £ per year.
As a Retail Consultant, you embody our desire to engage, listen and guide customers to products that are relevant to them. You will welcome customers into our spaces and through intentional interactions deepen the way our products are experienced. In demonstrating products that address customer needs you will deliver an exceptional, inclusive customer experience that contributes to our overall commercial success.
What we are looking for:
- Experience operating within a customer service role or environment
- Effective selling skills and the ability to drive commercial outcomes
- History of successfully participating in and contributing to a team
- Demonstrated ability to utilise empathy to manage interpersonal relationships and contribute to a positive and inclusive experience for all
- Open mindset and deep curiosity seeking to understand others, listen without judgement and act on diverse perspectives
- Strong communication and problem-solving skills
- Working knowledge of skin care and skin care industry (advantageous)
- Knowledge of hair care, body care, fragrance and home categories (advantageous)
This position is Full Time, 40 hours per week and operates an on-site working pattern. The successful candidate will have flexible availability.
What's on offer:
- Up to 50% product discount and bi-annual complimentary product allocation
- Cycle to work scheme
- Summer wellness leave options and paid volunteering allowance for all employees
- In-house Product and Core skills training
- Competitive bonus opportunity based on personal performance and commission opportunity based on Store performance
- Suite of options to aid development, including complimentary access to LinkedIn Learning
- Access to employee assistance programmes and complimentary subscription to Headspace mindfulness app
- Matched Gifting Policy - where every raised by employee for any registered charity will be matched by the Aesop Foundation
Aesop is committed to attracting, developing and retaining the very best people by offering a creative and inclusive workplace where talent is truly recognised and rewarded. We are committed to promoting inclusion for all with the belief that diversity, inclusion and belonging plays an important role in the success of our organisation.
Aesop Retail Consultant | Piccadilly | Full Time employer: L'OREAL GROUP
Contact Detail:
L'OREAL GROUP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aesop Retail Consultant | Piccadilly | Full Time
✨Tip Number 1
Get to know the brand inside out! Aesop is all about engaging with customers, so dive into their products and values. This way, when you chat with them during your interview, you can show off your knowledge and passion.
✨Tip Number 2
Practice your people skills! Since the role is all about connecting with customers, think of examples from your past experiences where you've successfully engaged with others. We want to see that empathy and communication shine through!
✨Tip Number 3
Show your team spirit! Aesop values collaboration, so be ready to share how you've contributed to a team in the past. Whether it’s a project or a group task, highlight your ability to work well with others.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Aesop Retail Consultant | Piccadilly | Full Time
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight any experience you have in customer service roles. We want to see how you've engaged with customers and created positive experiences, so share specific examples that demonstrate your effective selling skills.
Be Yourself: Let your personality shine through in your application! We value authenticity and want to know who you are beyond your qualifications. Share your passion for skincare and how it connects to your desire to help others.
Team Player Vibes: Since teamwork is key in our environment, mention any past experiences where you contributed to a team’s success. We love hearing about how you’ve collaborated with others to achieve common goals!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our Aesop family!
How to prepare for a job interview at L'OREAL GROUP
✨Know Your Products Inside Out
Before your interview, make sure you have a solid understanding of Aesop's product range, especially in skin care, hair care, and fragrance. Familiarise yourself with the ingredients and benefits of key products so you can confidently discuss them and demonstrate your passion for the brand.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully engaged with customers. Think about times when you went above and beyond to meet their needs or resolved a problem effectively. This will highlight your ability to create an exceptional customer experience, which is crucial for this role.
✨Emphasise Teamwork and Collaboration
Aesop values teamwork, so be ready to share instances where you've contributed to a team environment. Discuss how you’ve supported colleagues or worked together to achieve a common goal. This will demonstrate your ability to fit into their inclusive culture.
✨Practice Active Listening
During the interview, show that you can listen without judgement and respond thoughtfully. Practice active listening techniques, such as nodding and summarising what the interviewer says. This will reflect your empathy and open mindset, which are key traits for a Retail Consultant.