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- Tasks: Lead a passionate team to create unforgettable customer experiences at Aesop Harrods.
- Company: Join the iconic Harrods and be part of the Aesop family.
- Benefits: Enjoy up to 50% off products, cycle schemes, and professional training.
- Other info: Embrace a holistic approach to growth with wellness initiatives and community engagement.
- Why this job: Make a real impact in a vibrant environment while developing your leadership skills.
- Qualifications: Management experience in customer service and a knack for effective selling.
The predicted salary is between 30000 - 40000 £ per year.
As the Counter Manager of Aesop Harrods, you will embody our desire to engage, listen and guide customers to products that are relevant to them. Through passionate and focused leadership, you will motivate and develop your team to create memorable, inclusive customer experiences that drive overall store performance. Working full-time on-site, including some weekend working, you will be responsible for budgeting, store-specific marketing, and building the store's client base, as well as choreographing the daily activities of a team of Retail Consultants. The successful candidate will be a skilled professional, able to grace this role with diligence, passion, and an unwavering commitment to excellence.
What We Are Looking For
- Management experience within customer service environment
- Proven track record of effective selling skills and ability to drive commercial outcomes
- History of successfully leading and coaching a team, creating an inclusive and psychologically safe work environment
- Demonstrated ability to utilise empathy to manage interpersonal relationships
- Open mindset and deep curiosity seeking to understand others, listen without judgement and act on diverse perspectives
- Strong communication, problem-solving, commercial acumen and merchandising skills
- Working knowledge of skin care and skin care industry (advantageous)
- Knowledge of hair care, body care, fragrance and home categories (advantageous)
- Computer literacy encompassing strong familiarity with Microsoft Office suite
This position is Full Time, 40 hours per week and operates an on-site working pattern.
What's On Offer
- Up to 50% product discount
- Cycle to work scheme
- In-house Product and Core skills training
- Competitive bonus opportunity based on Store performance
- Suite of options to aid development, including complimentary access to LinkedIn Learning
- Access to employee assistance programmes and complimentary subscription to Headspace mindfulness
We take a holistic approach to employment, promoting professional development, career growth, employee wellbeing initiatives and encouraging deep connections with the local community through volunteering and matched giving programs.
Aesop Counter Manager | Harrods | Full Time FTC Until May 2027 employer: L'OREAL GROUP
Contact Detail:
L'OREAL GROUP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aesop Counter Manager | Harrods | Full Time FTC Until May 2027
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Aesop's values and mission. This will help you connect with the team and show that you're genuinely interested in being part of their world.
✨Tip Number 2
Practice your storytelling skills! When discussing your past experiences, frame them as stories that highlight your leadership and customer service skills. This makes you memorable and shows how you can drive commercial outcomes.
✨Tip Number 3
Prepare some thoughtful questions! Asking about team dynamics or how they foster an inclusive environment shows you're not just there for the job, but you care about the people you'll be working with.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you note expressing your appreciation for the opportunity. It keeps you on their radar and shows your enthusiasm for the role.
We think you need these skills to ace Aesop Counter Manager | Harrods | Full Time FTC Until May 2027
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for customer service and team leadership shine through. We want to see how you embody the values of Aesop and how you can create memorable experiences for our customers.
Tailor Your CV: Make sure your CV is tailored to highlight your management experience and effective selling skills. We’re looking for specific examples that demonstrate your ability to drive commercial outcomes and lead a team successfully.
Be Authentic: Don’t be afraid to show your personality in your application. We value authenticity and want to know who you are beyond your professional achievements. Share your journey and what makes you a great fit for our team.
Apply Through Our Website: For the best chance of success, make sure to apply through our website. This way, we can easily track your application and ensure it gets the attention it deserves. Plus, it’s super straightforward!
How to prepare for a job interview at L'OREAL GROUP
✨Know Your Products Inside Out
As a Counter Manager, you'll need to be well-versed in Aesop's product range. Make sure you research the skincare, hair care, and fragrance lines thoroughly. This knowledge will not only help you answer questions confidently but also demonstrate your passion for the brand.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led and motivated a team in the past. Think about specific situations where you created an inclusive environment or resolved conflicts. This will highlight your ability to manage a diverse team effectively.
✨Emphasise Customer Engagement
Be ready to discuss your approach to customer service. Share experiences where you've engaged with customers, listened to their needs, and guided them to the right products. This will show that you embody Aesop's values of listening and guiding.
✨Demonstrate Your Commercial Acumen
Familiarise yourself with budgeting and marketing strategies relevant to retail. Be prepared to discuss how you've driven sales in previous roles and how you plan to build the client base at Aesop Harrods. This will showcase your understanding of the commercial side of the business.