SalonCentric Canada - Customer Service Returns Clerk - Surrey

Returns ClerkSalon Centric is the premier national distributor of salon professional products in the U.S. Created by L\’Oréal USA in 2008 with 585 SalonCentric stores and 260 StateǀRDA stores in the US. Today, SalonCentric is expanding in Canada, with its first presence and footprint in Ontario (2023), British Columbia (2024), and expansion into Quebec (2025).Our vision is to inspire the Beauty Community to make the world a more colorful place. We are committed to developing an atmosphere where every member of our Beauty Community feels included, valued, and empowered, and where we can all share, learn, grow, and thrive. We do this by supporting social, environmental, and economic causes that support the entire professional beauty industry and our Beauty Community.The Returns Clerk plays a crucial role in ensuring efficient and accurate processing of all product returns, maintaining strong relationships with internal departments, and contributing to overall customer satisfaction. This position is responsible for managing the entire returns lifecycle, from initial pick-up processing to final credit issuance and claims filing. The ideal candidate will be detail-oriented, possess excellent organizational skills, and be able to work collaboratively in a fast-paced environment.Key Responsibilities:

• Returns Processing:
• Initiate and process product pick-ups from customers, ensuring all necessary documentation is completed accurately.
• Process various types of credits, including those for replacements, damaged goods, shipping errors, courier errors, sales representative returns, customer service issues, and customer errors, in strict adherence to the company\’s return policy.
• Thoroughly verify all products being returned against customer records and purchase history.
• Assess the condition of returned products to determine their sellable status.
• Accurately credit products based on verification, condition assessment, and established return policies.
• Inter-Departmental Collaboration:
• Work closely and effectively with the Customer Service team to resolve return-related inquiries and discrepancies.
• Collaborate with the Warehouse team to manage the physical receipt, inspection, and disposition of returned goods.
• Liaise with the Sales Force to understand return contexts and provide necessary support.
• Claims and Warranty Management:
• File claims for defective products with manufacturers under warranty, ensuring all required documentation and procedures are followed.
• Manage and process product \”switch-outs\” as needed.
• Customer Service Support (Part-Time):
• Assist the Customer Service department by printing orders during peak times or as required.
• Answer incoming customer calls when the department is short-staffed, providing general assistance and directing complex queries appropriately.

  Proven experience in a return, customer service, or administrative role, preferably within a retail or distribution environment.

• Strong attention to detail and accuracy in data entry and product verification.
• Excellent organizational and time management skills.
• Ability to work independently and as part of a team.
• Proficiency in using computer systems and basic office software (e.g., Microsoft Office Suite).
• Strong communication skills, both written and verbal.
• Ability to handle sensitive information and maintain confidentiality.