At a Glance
- Tasks: Lead skincare sales and events, inspiring customers and driving brand loyalty.
- Company: Join L'Oréal Luxe, a global leader in beauty innovation and excellence.
- Benefits: Competitive salary, exclusive product perks, generous holiday, and wellness support.
- Other info: Dynamic role with travel opportunities and a vibrant community of beauty experts.
- Why this job: Be the face of luxury skincare and make a real impact in the beauty industry.
- Qualifications: 3+ years retail experience with a passion for skincare and customer engagement.
The predicted salary is between 36000 - 60000 € per year.
L’Oréal Group, the world’s leading beauty company, where passion, innovation, and excellence drive everything we do. With over a century of expertise, L’Oréal has redefined the beauty industry, offering a diverse portfolio of iconic brands that inspire and empower millions of consumers worldwide. As a global leader in the dynamic retail world, we are committed to delivering exceptional experiences, setting new standards in customer engagement, and shaping the future of beauty.
Representing the L’Oreal Luxe Multi-Brand Skincare portfolio, you will be the National face of the brand's Skincare Category across the UK & Ireland. Bringing to life our brands’ heritage and values in store, whilst developing partnerships to drive retail business within our key retailers and store teams. You will also be a key partner in building Advocacy and working with Influencers. Your mission is to inspire our customers to drive engagement, loyalty and performance of the brands.
Responsibilities- DEVELOP BUSINESS through SALES & EVENTS – Top Doors UKI (60%): Skincare Performance Leader - Driving category growth through in-store events, on counter beauty tech experiences and beauty room appointments. Generate turnover, brand awareness and loyalty through events and PR. Develop CRM at POS & online to build customer loyalty. Follow main KPIs including customer satisfaction/MS and take action to follow through and act upon to develop them. Drive POS events and sell at POS (Priority on top doors), applying skincare through events, animations, skincare masterclasses, photo shoots, backstage, embodying brand image, attitude & service level. Offer elevated skincare treatments for VIP clients in top doors.
- DEVELOP BA’S SKINCARE EXPERTISE through TRAINING & COACHING (20%): Adapt training material & techniques, developing customer-centric skincare routines with application techniques to support effective sales. Support in Training and developing Skincare Expert Community and BAs on products, 7 step selling-method: link & cross-selling. Coach Skincare Experts & BAs at POS to ensure they are reaching KPIs. Up-skill BA knowledge & know-how in top doors by being a role model. Animate a Skincare learning community with passion, building a team of Skincare Experts. Stay up-to-date with competition & trends inspire a community that drives retail through PR & DIGITAL content creation.
- PR & PRODUCT SHOOTS (20%): In full coherence with brand requirement & marketing, Influence internally and externally through community management: FB, Instagram, TikTok. Play a PR role, including in Digital in coherence with the Brand image and requirements. Incarnate the Brand image & experience for Skincare at POS, toward journalist, VIP, key influencers and bloggers. Act as an elevated luxury skincare representative & brand ambassador for L’Oreal Luxe brands — guest appearances, in-store and virtual events, press & influencer partnerships/events.
- Minimum of 3 years Retail experience.
- Highly skilled in skincare – storytelling, ingredient and premium service focused.
- Proven track record of driving retail results, providing exceptional customer service.
- Proven track record of regularly setting up, promoting and executing successful face to face and virtual masterclass events.
- Flexible approach to availability in line with the needs of the business.
- Comfortable with travelling and occasional overnight stays.
- Entrepreneurial Spirit: Well-developed analytical skills, with the ability to identify business opportunities.
- Achievement of Event Targets.
- Contribute to driving Retail Performance in regions.
- Exceptional consumer experience.
- Social/Content creation.
- High level Skincare Expertise.
- Retail Acumen.
- People Engagement.
- Coaching.
- Eventing and Activation.
- Digital/Social Presenting/Public Speaking.
- Omni Retail Education Manager – Skincare.
- Area Managers.
- Retail Directors.
- Education/Training Teams.
- Flagship Store Managers.
Join L'Oréal Luxe and enjoy a comprehensive rewards package designed to recognize your contributions and support your well-being:
- Competitive Compensation: Earn a competitive salary and a rewarding commission scheme that allows you to directly benefit from your success.
- Exclusive Product Perks: Enjoy access to an incredible selection of products from over 35 renowned L'Oréal brands at our exclusive staff shop.
- Generous Time Off: Recharge and refresh with 30 days of holiday, inclusive of bank holidays.
- Health and Wellness Benefits: Take advantage of discounted dental insurance and access additional support resources for mental health and financial well-being.
- Referral Bonus Program: Share the L'Oréal Luxe experience and earn bonuses by referring talented individuals to join our team.
- Sustainability Initiatives: Be a part of something bigger. Join a company committed to sustainability and making a positive impact on the world through our L'Oréal for the Future initiatives.
At L’Oréal, we take pride in creating a diverse, equitable and inclusive environment where everyone is welcome and their contributions are valued. When we recruit, hire, train, promote or engage in any other employment practice, we are committed to being an inclusive employer regardless of race, religion, gender identity, sexual orientation, national origin, age, socioeconomic status, medical condition or disability, or any other protected status. When we look for talent, we welcome difference - different backgrounds, experiences, personalities and perspectives. The beauty we find in our differences gives us the freedom to go beyond. That’s the beauty of L’Oréal.
L\'oreal Luxe National Skincare Expert, UKI employer: l'Oréal
L'Oréal Luxe is an exceptional employer that fosters a vibrant and inclusive work culture, where creativity and innovation are at the forefront of everything we do. With a commitment to employee growth, we offer extensive training opportunities and a competitive rewards package, including generous time off and exclusive product perks. Join us in shaping the future of beauty while making a meaningful impact in a dynamic retail environment across the UK and Ireland.
StudySmarter Expert Advice🤫
We think this is how you could land L\'oreal Luxe National Skincare Expert, UKI
✨Tip Number 1
Get to know the brand inside out! Dive into L'Oréal's history, values, and product lines. This knowledge will help you connect with the team and show your passion during interviews.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the role. Personal connections can make a huge difference!
✨Tip Number 3
Show off your skincare expertise! Prepare to discuss trends, products, and your own experiences in the beauty industry. Bring examples of how you've driven sales or engaged customers in previous roles.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the L'Oréal family. Don’t miss out on this opportunity!
We think you need these skills to ace L\'oreal Luxe National Skincare Expert, UKI
Some tips for your application 🫡
Show Your Passion for Skincare:When writing your application, let your love for skincare shine through! Share your experiences and how they’ve shaped your understanding of the industry. We want to see that you’re not just knowledgeable but genuinely excited about the world of beauty.
Tailor Your Application:Make sure to customise your application for the National Skincare Expert role. Highlight relevant experiences and skills that align with the job description. We appreciate when candidates take the time to connect their background to what we’re looking for!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon unless it’s relevant to the role. We value clarity, so make it easy for us to see why you’d be a great fit for L’Oréal Luxe.
Apply Through Our Website:Don’t forget to submit your application through our official website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at L’Oréal Luxe.
How to prepare for a job interview at l'Oréal
✨Know Your Skincare Stuff
Make sure you brush up on your skincare knowledge before the interview. Understand the key ingredients, benefits, and trends in the industry. Being able to discuss these topics confidently will show that you're passionate and knowledgeable, which is exactly what L'Oréal Luxe is looking for.
✨Showcase Your Event Experience
Since this role involves driving category growth through events, be ready to share specific examples of successful events you've organised or participated in. Highlight your role, the challenges you faced, and how you overcame them to achieve great results. This will demonstrate your ability to deliver exceptional experiences.
✨Demonstrate Your Coaching Skills
As a National Skincare Expert, you'll need to train and coach others. Prepare to discuss your experience in developing training materials or coaching team members. Share any success stories where your guidance led to improved performance or customer satisfaction.
✨Be Ready to Engage Digitally
With a focus on PR and digital content creation, think about how you can leverage social media to promote skincare products. Be prepared to discuss your experience with platforms like Instagram and TikTok, and how you would engage with influencers and customers online to build brand loyalty.
