Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team to deliver exceptional luxury customer experiences and exceed sales targets.
- Company: Join L’Oréal, the world’s leading beauty company with a vibrant and innovative culture.
- Benefits: Enjoy competitive pay, exclusive product perks, generous holiday, and health benefits.
- Why this job: Be a brand ambassador and make a real impact in the beauty industry.
- Qualifications: Retail experience and strong people management skills are essential.
- Other info: Dynamic environment with opportunities for personal and professional growth.
The predicted salary is between 30000 - 42000 £ per year.
ONE LUXE TEAM LEADER
L’Oréal Group, the world’s leading beauty company, where passion, innovation, and excellence drive everything we do. With over a century of expertise, L’Oréal has redefined the beauty industry, offering a diverse portfolio of iconic brands that inspire and empower millions of consumers worldwide. As a global leader in the dynamic retail world, we are committed to delivering exceptional experiences, setting new standards in customer engagement, and shaping the future of beauty. At L’Oréal, you’ll be part of a vibrant community that thrives on creativity, embraces challenges, and celebrates success. Together, we push boundaries, create trends, and redefine what’s possible. Are you ready to make an impact and be part of the journey?
L’Oréal is looking for a One Luxe Solo Counter Manager. You will lead and develop your store to deliver a world-class consumer experience and exceed Retail Performance Targets for the portfolio of brands in your store. You are an ambitious go-getter who thrives on a challenge, stays ahead of the latest beauty and retail trends, and seizes opportunities to maximize the performance of your store. You are a growth champion, passionate about coaching and developing your team to drive a high-performance and service-driven culture. You will monitor the store’s performance closely and implement strong growth plans to ensure the portfolio exceeds targets and grows ahead of the market. As the primary ambassador of L’Oréal Luxe in your store, you will build strong relationships with key stakeholders, such as store and department managers.
Key Responsibilities
- Lead a World Class Customer Experience: Deliver a world class Luxury Service Experience by coaching & feedback to ensure the team provides exceptional customer service across all brands and touchpoints in the store.
- Brand Excellence: Act as a L’Oréal Luxe brand ambassador, providing a luxurious customer experience through personalised service and merchandising standards.
- Product Expertise and Storytelling: Confidently demonstrate products, share brand history, and offer tailored product knowledge, tips, and techniques to meet customer needs, including services across categories & beauty tech offerings.
- Foster Omni Experiences: Inform customers about upcoming instore events, promotions, and brand activations; represent L’Oréal Luxe brands and share expertise on internal and external social platforms, adhering to guidelines.
Driving Retail Performance
- Exceeding Sales Targets: Develop and execute retail plans to achieve and surpass store targets and KPIs, driving long-term growth and profitability. Proactively identify risks and opportunities to maximize results.
- Creating Engaging Events: Develop and implement a dynamic annual calendar of events and activations to create memorable customer experiences and drive growth for your store portfolio.
- Driving Innovation and New Business: Generate creative ideas and implement innovative strategies to drive new business growth, focusing on product launches and brand anniversaries.
- Cultivating Client Loyalty: Build and maintain a loyal VIP customer base, fostering long-term relationships and driving repeat business.
People Management and Development
- Talent Acquisition: Lead recruitment and selection for Beauty Advisors to build a high-performing team.
- Team Onboarding and Training: Lead onboarding with comprehensive training on the L’Oréal Luxe brand portfolio and ongoing development to maximize performance.
- Performance Monitoring and Feedback: Provide regular coaching and feedback on team productivity, service levels, product knowledge, and selling skills.
- Performance Management: Track team performance and address underperformance with effective strategies.
- Employee Relations: Address and resolve HR issues to maintain a positive work environment.
Operational Excellence
- Maintaining Counter Standards: Ensure Brand VM guidelines are followed; uphold hygiene and housekeeping standards in a luxury counter environment.
- Teamwork and Training: Participate in team efforts and complete required training to maintain up-to-date product knowledge.
- Administrative Responsibilities: Complete daily and weekly tasks using designated platforms (Tamigo/One Retail).
- Stock & Operations: Maintain adequate stock levels and manage tester & PLV as needed.
Deliverables/Outcomes
- Achievement of Retail Targets
- Engaged High Performance Team
- Exceptional Consumer Experience
- Development of Team
Key Skills
- Retail Acumen
- People Management
- Stakeholder Management
- Coaching
- Operational Skills & Management
Key Stakeholders
- Retail Area Manager
- Education/Training
- Store/Department Manager
- BA Experience
Benefits and Rewards – Be Rewarded, Be Valued, Be L’Oréal
Join L’Oréal Luxe and enjoy a comprehensive rewards package designed to recognize your contributions and support your well-being:
- Competitive Compensation: Earn a competitive salary and a rewarding commission scheme that allows you to directly benefit from your success.
- Exclusive Product Perks: Access products from over 35 L’Oréal brands at our exclusive staff shop.
- Generous Time Off: 30 days of holiday, inclusive of bank holidays.
- Health and Wellness Benefits: Discounted dental insurance and resources for mental health and financial well-being.
- Referral Bonus Program: Earn bonuses by referring talented individuals.
- Sustainability Initiatives: Be part of a company committed to sustainability via L’Oréal for the Future initiatives.
At L’Oréal, we are committed to a diverse, equitable and inclusive environment. We hire, train, promote and engage in employment practices that are inclusive of all protected statuses and backgrounds.
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Sales, Distribution, and Customer Service
- Industries: Manufacturing and Personal Care Product Manufacturing
Referrals increase your chances of interviewing at L\’Oréal. Get notified about new L’Oréal Luxe Multi-brand Solo Counter Manager, Boots Jersey (37.5 hours) jobs in United Kingdom.
#J-18808-Ljbffr
L\'Oréal Luxe Multi-brand Solo Counter Manager, Boots Jersey (37.5 hours) employer: l'Oréal
Contact Detail:
l'Oréal Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land L\'Oréal Luxe Multi-brand Solo Counter Manager, Boots Jersey (37.5 hours)
✨Tip Number 1
Network like a pro! Reach out to current or former employees at L’Oréal through LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by researching L’Oréal’s latest products and trends. Show your passion for beauty and retail during the conversation – it’ll make you stand out as a candidate who truly gets the brand.
✨Tip Number 3
Practice your storytelling skills! Be ready to share examples of how you've delivered exceptional customer experiences in the past. This is key for a role focused on luxury service and brand excellence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the L’Oréal family.
We think you need these skills to ace L\'Oréal Luxe Multi-brand Solo Counter Manager, Boots Jersey (37.5 hours)
Some tips for your application 🫡
Show Your Passion for Beauty: When writing your application, let your love for the beauty industry shine through! Share your experiences and how they connect with L’Oréal’s mission to inspire and empower consumers. We want to see that you’re not just looking for a job, but that you’re excited about being part of our luxe team.
Tailor Your Application: Make sure to customise your application for the Solo Counter Manager role. Highlight your relevant skills in retail performance, customer service, and team management. We appreciate when candidates take the time to align their experiences with what we’re looking for!
Be Specific About Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use numbers and examples to demonstrate how you’ve exceeded targets or improved customer experiences in previous roles. This helps us see the impact you could have at L’Oréal.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at l'Oréal
✨Know Your Brands
Before the interview, dive deep into L’Oréal's portfolio. Familiarise yourself with the different brands and their unique selling points. This will not only show your passion for the beauty industry but also help you articulate how you can enhance the customer experience at the counter.
✨Showcase Your Leadership Skills
As a potential Counter Manager, it's crucial to demonstrate your ability to lead and develop a team. Prepare examples of how you've successfully coached others in previous roles, focusing on specific outcomes and improvements in performance. This will highlight your capability to foster a high-performance culture.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and customer service approach. Think of scenarios where you had to handle difficult customers or drive sales in challenging situations. Practising these responses will help you convey your strategic thinking and adaptability.
✨Emphasise Your Passion for Beauty Trends
Stay updated on the latest beauty trends and innovations. During the interview, share your insights on how these trends can be leveraged to enhance customer engagement and drive sales. This will demonstrate your enthusiasm for the role and your commitment to staying ahead in the industry.
