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- Tasks: Lead a dynamic team to deliver exceptional luxury customer experiences and exceed sales targets.
- Company: Join L'Oréal, the world's leading beauty company with a passion for innovation.
- Benefits: Enjoy competitive pay, exclusive product perks, generous holiday, and wellness benefits.
- Why this job: Be a brand ambassador and make a real impact in the beauty industry.
- Qualifications: Experience in retail management and a passion for beauty and customer service.
- Other info: Join a diverse and inclusive team committed to sustainability and personal growth.
The predicted salary is between 36000 - 60000 £ per year.
L\’Oréal is looking for a One Luxe Store Manager. You will lead and develop your store team to deliver a world‑class consumer experience and exceed Retail Performance Targets for the portfolio of brands in your store. You are an ambitious go‑getter who thrives on a challenge, stays ahead of the latest beauty and retail trends, and seizes opportunities to maximize the performance of your store. You are a growth champion, passionate about coaching and developing your team to drive a high‑performance and service‑driven culture. You will monitor the store\’s performance closely and implement strong growth plans to ensure the portfolio exceeds targets and grows ahead of the market. As the primary ambassador of L\’Oréal Luxe in your store, you will build strong relationships with key stakeholders, such as store and department managers.
Lead a World Class Customer Experience
- Deliver a world class Luxury Service Experience: Ensure through coaching & feedback that the team are delivering exceptional customer service throughout all our brands and touchpoints throughout the store.
- Embodying Brand Excellence: Act as a L\’Oréal Luxe brand ambassador, providing a luxurious customer experience through personalised service and merchandising standards.
- Product Expertise and Storytelling: Confidently demonstrate products, immerse customers into the brands history, and offer tailored product knowledge, tips, and techniques to meet customer needs, as well as services across our categories & beauty tech offerings.
- Foster Omni Experiences: through your team Inform new and existing customers about upcoming instore events, promotions, and brand activations & passionately represent L\’Oréal Luxe brands and share your expertise on internal and external social media platforms, adhering to company guidelines.
Driving Retail Performance
- Exceeding Sales Targets: Develop and execute retail plans to achieve and surpass the stores retail targets and KPIs, driving long‑term growth and profitability. Proactively identify risks and opportunities to maximize results and ensure sustainable success.
- Creating Engaging Events: Develop and implement a dynamic annual calendar of events and animations that create memorable customer experiences and generate excitement for L\’Oréal Luxe brands to achieve greater growth for your store portfolio.
- Driving Innovation and New Business: Generate creative ideas and implement innovative strategies to drive new business growth, with a focus on leveraging product launches and brand anniversaries to maximize impact.
- Cultivating Client Loyalty: Implement strategies to build and maintain a loyal VIP customer base, fostering long‑term relationships and driving repeat business.
People Management and Development
- Talent Acquisition: Lead the recruitment and selection process for Beauty Advisors, identifying and attracting top talent to build a high‑performing team.
- Team Onboarding and Training: Lead the onboarding process for new team members, providing comprehensive training that immerses them in the L\’Oréal Luxe brand portfolio and sets them up for success. Drive continuous development to enhance individual performance and maximize team effectiveness.
- Performance Monitoring and Feedback: Provide regular coaching and timely feedback on team productivity, service levels, product knowledge, and selling skills, recognizing achievements and identifying areas for improvement.
- Performance Management: Actively track team performance, identify underperformance, and implement effective strategies to address and improve results.
- Employee Relations: Address and resolve HR issues within the team, ensuring a positive and productive work environment.
Operational Excellence
- Maintaining Counter Standards: Ensure all Brand VM guidelines are implemented & embody the Luxury retail environment. Uphold the highest standards of hygiene and housekeeping, ensuring a clean, organized, and inviting counter environment.
- Teamwork and Training: Actively participate in team efforts and complete all required training programs to maintain up‑to‑date product knowledge and brand expertise.
- Administrative Responsibilities: Diligently complete daily and weekly administrative tasks, both online and offline, using designated platforms (Tamigo/One Retail).
- Stock & Operations: Ensure adequate stock levels are maintained & good level of stock in trade of top performing SKU, as well as tester & PLV management.
Deliverables / Outcomes
- Achievement of Retail Targets
- Engaged High Performance Team
- Exceptional Consumer Experience
- Development of Team
- Retail Acumen
- People Management
- Stakeholder Management
- Coaching
- Operational Skills & Management
L\’Oréal Group, the world\’s leading beauty company, where passion, innovation, and excellence drive everything we do. With over a century of expertise, L\’Oréal has redefined the beauty industry, offering a diverse portfolio of iconic brands that inspire and empower millions of consumers worldwide. As a global leader in the dynamic retail world, we are committed to delivering exceptional experiences, setting new standards in customer engagement, and shaping the future of beauty.
Benefits and Rewards – Be Rewarded, Be Valued
- Competitive Compensation: Earn a competitive salary and a rewarding commission scheme that allows you to directly benefit from your success.
- Exclusive Product Perks: Enjoy access to an incredible selection of products from over 35 renowned L\’Oréal brands at our exclusive staff shop.
- Generous Time Off: Recharge and refresh with 30 days of holiday, inclusive of bank holidays.
- Health and Wellness Benefits: Take advantage of discounted dental insurance and access additional support resources for mental health and financial well‑being.
- Referral Bonus Program: Share the L\’Oréal Luxe experience and earn bonuses by referring talented individuals to join our team.
- Sustainability Initiatives: Be a part of something bigger. Join a company committed to sustainability and making a positive impact on the world through our L\’Oréal for the Future initiatives.
At L\’Oréal, we take pride in creating a diverse, equitable and inclusive environment where everyone is welcome, and their contributions are valued. When we recruit, hire, train, promote or engage in any other employment practice, we are committed to being an inclusive employer regardless of race, religion, gender identity, sexual orientation, national origin, age, socioeconomic status, medical condition or disability, or any other protected status. When we look for talent, we welcome difference – different backgrounds, experiences, personalities, and perspectives. The beauty we find in our differences gives us the freedom to go beyond. That\’s the beauty of L\’Oréal.
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L\'Oréal Luxe Multi-Brand Solo Counter Manager Boots Croydon (37.5 Hours) employer: l'Oréal
Contact Detail:
l'Oréal Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land L\'Oréal Luxe Multi-Brand Solo Counter Manager Boots Croydon (37.5 Hours)
✨Tip Number 1
Get to know the company inside out! Research L'Oréal Luxe, their brands, and recent news. This way, when you walk into that interview, you can chat confidently about their latest product launches or events, showing you're genuinely interested.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Practice your pitch! Prepare a short, engaging story about your experience and how it aligns with the role. Make sure to highlight your passion for beauty and retail – this will help you stand out as a candidate who truly gets the brand.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a simple gesture that shows your enthusiasm and keeps you fresh in their minds.
We think you need these skills to ace L\'Oréal Luxe Multi-Brand Solo Counter Manager Boots Croydon (37.5 Hours)
Some tips for your application 🫡
Show Your Passion for Beauty: When you're writing your application, let your love for beauty and retail shine through! Share your experiences and how they relate to the role. We want to see that you’re not just looking for a job, but that you’re genuinely excited about being part of the L'Oréal Luxe family.
Tailor Your Application: Make sure to customise your CV and cover letter for this specific role. Highlight your relevant skills and experiences that align with the job description. We appreciate when candidates take the time to show us why they’re the perfect fit for the Multi-Brand Solo Counter Manager position.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We want to understand your qualifications and enthusiasm without having to sift through unnecessary fluff!
Apply Through Our Website: Don’t forget to submit your application through our official website! It’s the best way to ensure it gets into the right hands. Plus, it shows us that you’re serious about joining our team at L'Oréal Luxe.
How to prepare for a job interview at l'Oréal
✨Know Your Brands Inside Out
Before the interview, dive deep into L'Oréal's portfolio. Familiarise yourself with each brand's unique selling points and recent launches. This will not only show your passion for the products but also help you discuss how you can embody the brand ambassador role effectively.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Highlight your coaching techniques and how you've developed team members to achieve high performance. This is crucial as the role requires you to cultivate a service-driven culture.
✨Demonstrate Your Customer-Centric Approach
Think of specific instances where you've gone above and beyond to enhance customer experiences. Be ready to discuss how you would implement strategies to build client loyalty and create memorable events that resonate with customers.
✨Be Ready to Discuss Performance Metrics
Understand key retail performance indicators and be prepared to talk about how you've met or exceeded targets in previous roles. Show that you can proactively identify risks and opportunities to drive growth, aligning with L'Oréal's goals.
