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For Companies At a Glance
- Tasks: Engage with consumers and build vibrant online communities for Garnier.
- Company: Join L'Oréal, a global leader in beauty and innovation.
- Benefits: Enjoy competitive salary, discounts on iconic brands, and comprehensive health benefits.
- Why this job: Shape the voice of a beloved brand and connect with passionate consumers.
- Qualifications: Experience in community management and a knack for social trends.
- Other info: Dynamic role with opportunities for personal growth and collaboration.
The predicted salary is between 39000 - 52000 £ per year.
Are you a social-savvy storyteller with a passion for building vibrant communities? Do you thrive on connecting with consumers, sparking engaging conversations, and turning brand interactions into lasting relationships? If you’re ready to shape the voice of an iconic beauty brand and immerse yourself in the dynamic world of online engagement, then step into the spotlight as our next Community Manager for Garnier!
A Day in the Life / Responsibilities
- Oversee community management fostering positive brand interactions and TOV with support from the E-BA.
- Be on the pulse with social trends, conversations and cultural moments to proactively engage the community and keep our brand TOV ahead of the curve and relevant.
- Support the social team by spotting emerging viral content, building proactive conversations and adding value to the comment section of these posts.
- Flag any relevant tags from top influencers or interesting content to the wider advocacy team.
- Work collaboratively with the social team to build and execute the online community engagement strategy including building a process on how we engage with our community out of office hours to ensure we are on the pulse and fueling engagement at the right moments.
- Meet business key performance indicators such as timely comments and 100% response rate on Sprinklr.
- Manage and build our micro and nano L’Oréalista platform effectively to drive brand love and mentions.
- Foster relationships with micro and nano talent via L’Orealista platform.
- Manage seeding and event outreach for the L’Orealista community.
- Develop and utilise data-driven insights to inform community management strategies.
- Lead on any customer care upskilling, responses or queries with support from product brand managers.
- Continuously test, learn, and measure results to demonstrate the value of your work and report on KPIs regularly.
- Own and manage the community budget.
Who You Are
A passionate and dynamic Community Manager with a talent for fostering vibrant online communities and shaping brand perception. Someone who thrives on connecting with consumers, understanding their needs, and building genuine relationships that drive brand love and engagement for Garnier. Innately proactive, always on the pulse of social trends and cultural moments, ready to jump into conversations and elevate the brand's voice. Possesses a keen eye for emerging viral content and a strong collaborative spirit, working seamlessly with the social team to craft and execute compelling online engagement strategies. Data-driven, eager to test, learn, and measure the impact of efforts against key business and brand KPIs. Adept at cultivating a positive and engaging environment for the community, whether managing nano-influencer relationships, ensuring exceptional customer care, or spotting the next big social trend. A natural collaborator, working effectively with the Social and Content Lead and cross-functional teams (advocacy, digital, CDMO, marketing) to ensure a cohesive and impactful online presence for Garnier.
What We Offer
Our industry-leading award-winning benefits package shows how much we value our people. We know they’re at the heart of L’Oréal's success, so we offer a fair and competitive package to help you thrive.
- Perks like money-saving offers, free mortgage advice, share options and an enhanced pension plan.
- Up to 60% off iconic brands like YSL, CeraVe, Armani, Kiehl's and Garnier.
- Private medical and dental insurance, discounted gym memberships, onsite mental health support.
- Enhanced family leave and up to 4 weeks of paid fertility leave.
- Learning programs, leadership development, and monthly expert talks.
Who We Are
L’Oréal is present in 150 markets on five continents with a mission to create beauty that moves the world. We are committed to inclusion, diversity, and sustainability while delivering leading beauty brands and experiences across the globe.
Location & Compensation
London Area, United Kingdom | £45,000.00 - £60,000.00 London, England, United Kingdom
Community Manager in London employer: l'Oréal
Contact Detail:
l'Oréal Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Community Manager in London
✨Tip Number 1
Get social! Engage with the brand on their social media platforms. Comment on their posts, share your thoughts, and show them you’re already part of the community. This not only gets you noticed but also gives you a feel for their tone of voice.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the company culture and even lead to referrals. We all know it’s not just what you know, but who you know!
✨Tip Number 3
Show off your skills! Create a portfolio or a personal project that showcases your community management abilities. Whether it’s a blog, a social media campaign, or a case study, having tangible evidence of your expertise can really set you apart.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll be able to tailor your application to highlight how you fit into the Garnier community. Let’s get you in the spotlight!
We think you need these skills to ace Community Manager in London
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for community management shine through! Share your love for building connections and engaging with consumers, as this role is all about fostering vibrant communities.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience. Use keywords from the job description to show that you understand what we're looking for in a Community Manager at Garnier.
Be Data-Driven: Since this role involves measuring KPIs and using data-driven insights, don’t forget to mention any relevant metrics or successes from your past experiences. Show us how you've used data to inform your strategies and drive engagement!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows your commitment to joining our team at L'Oréal!
How to prepare for a job interview at l'Oréal
✨Know Your Brand Inside Out
Before the interview, dive deep into Garnier's brand values, recent campaigns, and social media presence. Being able to discuss specific examples of their community engagement will show your passion and understanding of the brand.
✨Showcase Your Social Savvy
Prepare to discuss your experience with community management and how you've successfully engaged audiences in the past. Bring examples of viral content you've spotted or created, and be ready to explain how you would apply that knowledge at Garnier.
✨Be Data-Driven
Familiarise yourself with key performance indicators relevant to community management. Be prepared to discuss how you've used data to inform your strategies and improve engagement in previous roles. This will demonstrate your analytical skills and commitment to results.
✨Emphasise Collaboration Skills
Since the role involves working closely with various teams, highlight your collaborative experiences. Share examples of how you've worked with others to achieve common goals, especially in fast-paced environments, to show you're a team player who can thrive at Garnier.
