At a Glance
- Tasks: Lead a passionate team to create memorable customer experiences and drive store performance.
- Company: Join Aesop, a global beauty brand committed to sustainability and inclusivity.
- Benefits: Enjoy up to 50% product discount, professional development, and wellness initiatives.
- Other info: Full-time role with opportunities for career advancement within the L'Oréal Groupe.
- Why this job: Be part of a creative workplace that values diversity and personal growth.
- Qualifications: Management experience in customer service and strong communication skills required.
The predicted salary is between 30000 - 42000 € per year.
For over 35 years, Aesop has carefully cultivated an inspiring and inclusive environment in which our employees are supported and encouraged to thrive. As a global retail organisation, we offer professional development and advancement opportunities to complement career goals and aspirations. Our approach to skin care involves meticulous attention to detail, using only the most efficacious ingredients to create formulations which stir the self and senses. The same meticulous approach is taken during our recruitment process, seeking out considered and inspired individuals with a wealth of perspectives who bring out the best in themselves and others. We aim to strike the right balance between people, planet and profit, actively reducing our footprint on the planet that generously sustains us. So far, this journey has led us to become a certified B Corp. We are committed to building a more sustainable and inclusive society.
As the Store Manager of Aesop Shoreditch, you will embody our desire to engage, listen and guide customers to products that are relevant to them. Through passionate and focused leadership, you will motivate and develop your team to create memorable, inclusive customer experiences that drive overall store performance. Working full-time on-site, including some weekend working, you will be responsible for budgeting, store-specific marketing, and building the store's client base, as well as choreographing the daily activities of a team of Retail Consultants. The successful candidate will be a skilled professional, able to grace this role with diligence, passion, and an unwavering commitment to excellence.
What we are looking for:
- Management experience within customer service environment
- Proven track record of effective selling skills and ability to drive commercial outcomes
- History of successfully leading and coaching a team, creating an inclusive and psychologically safe work environment
- Demonstrated ability to utilise empathy to manage interpersonal relationships
- Open mindset and deep curiosity seeking to understand others, listen without judgement and act on diverse perspectives
- Strong communication, problem-solving, commercial acumen and merchandising skills
- Working knowledge of skin care and skin care industry (advantageous)
- Knowledge of hair care, body care, fragrance and home categories (advantageous)
- Computer literacy encompassing strong familiarity with Microsoft Office suite
This position is Full Time, 40 hours per week and operates an on-site working pattern.
What’s on offer:
- Up to 50% product discount
- Cycle to work scheme
- In-house Product and Core skills training
- Competitive bonus opportunity based on Store performance
- Suite of options to aid development, including complimentary access to LinkedIn Learning
- Access to employee assistance programmes and complimentary subscription to Headspace mindfulness
Aesop is committed to attracting, developing and retaining the very best people by offering a creative and inclusive workplace where talent is truly recognised and rewarded. We are committed to promoting inclusion for all with the belief that diversity, inclusion and belonging plays an important role in the success of our organisation. We actively encourage everyone to consider becoming a part of our journey.
Aesop Store Manager | Broadway Market | Full Time in London employer: l'Oréal
Aesop is an exceptional employer that fosters a supportive and inclusive work environment, encouraging employees to thrive through professional development and career advancement opportunities. Located in the vibrant Broadway Market, our team enjoys a holistic approach to employment, with benefits such as generous product discounts, wellness initiatives, and access to training resources, all while contributing to a sustainable and socially responsible mission. Join us in creating memorable customer experiences and be part of a company that values diversity, inclusion, and personal growth.
StudySmarter Expert Advice🤫
We think this is how you could land Aesop Store Manager | Broadway Market | Full Time in London
✨Tip Number 1
Get to know Aesop's values and culture before your interview. We want to see how you can embody our commitment to inclusivity and sustainability. Research our products and think about how you can connect with customers on a personal level.
✨Tip Number 2
Practice your leadership skills! As a Store Manager, you'll need to motivate and develop your team. Think of examples from your past where you've successfully led a team or created an inclusive environment. We love hearing about real experiences!
✨Tip Number 3
Show us your passion for skincare! Brush up on your knowledge of our products and the industry. Being able to discuss ingredients and their benefits will impress us and show that you're genuinely interested in what we do.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us that you're proactive and serious about joining our team. We can't wait to see your application!
We think you need these skills to ace Aesop Store Manager | Broadway Market | Full Time in London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how much you care about customer service and creating memorable experiences. Share specific examples that highlight your passion for retail and leadership.
Tailor Your CV:Make sure your CV is tailored to the Store Manager position. Highlight your management experience and any relevant skills that align with what we’re looking for. This shows us you’ve done your homework and understand what it takes to thrive at Aesop.
Be Authentic:We value authenticity, so don’t be afraid to let your personality come through in your application. Share your unique perspectives and experiences that make you a great fit for our inclusive environment. We want to know the real you!
Apply Through Our Website:For the best chance of success, apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at l'Oréal
✨Know Your Aesop
Before the interview, dive deep into Aesop's values and products. Familiarise yourself with their skincare philosophy and the importance of sustainability. This will not only show your genuine interest but also help you connect your personal values with theirs.
✨Showcase Your Leadership Style
As a Store Manager, you'll need to lead a team effectively. Prepare examples of how you've motivated and developed teams in the past. Highlight your ability to create an inclusive environment where everyone feels valued and heard.
✨Demonstrate Empathy
Aesop values interpersonal relationships, so be ready to discuss how you've used empathy in your previous roles. Share specific instances where understanding others' perspectives led to positive outcomes, whether in customer service or team dynamics.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and commercial acumen. Think of scenarios where you've had to make tough decisions or drive sales. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
