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For Companies At a Glance
- Tasks: Engage and guide customers to find the perfect products for their needs.
- Company: Join Aesop, a certified B Corp committed to sustainability and inclusivity.
- Benefits: Enjoy up to 50% off products, wellness leave, and professional development opportunities.
- Why this job: Be part of a creative team that values diversity and personal growth.
- Qualifications: Customer service experience and strong communication skills are a plus.
- Other info: Flexible part-time role with a focus on community connection and employee wellbeing.
The predicted salary is between 10 - 13 £ per hour.
For over 35 years, Aesop has carefully cultivated an inspiring and inclusive environment in which our employees are supported and encouraged to thrive. As a global retail organisation, we offer professional development and advancement opportunities to complement career goals and aspirations. Our approach to skin care involves meticulous attention to detail, using only the most efficacious ingredients to create formulations which stir the self and senses. The same meticulous approach is taken during our recruitment process, seeking out considered and inspired individuals with a wealth of perspectives who bring out the best in themselves and others. We aim to strike the right balance between people, planet and profit, actively reducing our footprint on the planet that generously sustains us. So far, this journey has led us to become a certified B Corp. We are committed to building a more sustainable and inclusive society.
Role purpose
As a Retail Consultant, you embody our desire to engage, listen and guide customers to products that are relevant to them. You will welcome customers into our spaces and through intentional interactions deepen the way our products are experienced. In demonstrating products that address customer needs you will deliver an exceptional, inclusive customer experience that contributes to our overall commercial success.
What we are looking for
- Experience operating within a customer service role or environment
- Effective selling skills and the ability to drive commercial outcomes
- History of successfully participating in and contributing to a team
- Demonstrated ability to utilise empathy to manage interpersonal relationships and contribute to a positive and inclusive experience for all
- Open mindset and deep curiosity seeking to understand others, listen without judgement and act on diverse perspectives
- Strong communication and problem-solving skills
- Working knowledge of skin care and skin care industry (advantageous)
- Knowledge of hair care, body care, fragrance and home categories (advantageous)
This position is Part Time, 24 hours per week and operates an on-site working pattern. The successful candidate will have flexible availability.
What’s on offer
- Up to 50% product discount and bi-annual complimentary product allocation
- Cycle to work scheme
- Summer wellness leave options and paid volunteering allowance for all employees
- In-house Product and Core skills training
- Competitive bonus opportunity based on personal performance and commission opportunity based on Store performance
- Suite of options to aid development, including complimentary access to LinkedIn Learning
- Access to employee assistance programmes and complimentary subscription to Headspace mindfulness app
- Matched Gifting Policy - where every £ raised by employee for any registered charity will be matched by the Aesop Foundation
Aesop is committed to attracting, developing and retaining the very best people by offering a creative and inclusive workplace where talent is truly recognised and rewarded. We are committed to promoting inclusion for all with the belief that diversity, inclusion and belonging plays an important role in the success of our organisation. We actively encourage everyone to consider becoming a part of our journey.
Aesop Retail Consultant | Battersea | Part Time in London employer: l'Oréal
Contact Detail:
l'Oréal Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aesop Retail Consultant | Battersea | Part Time in London
✨Tip Number 1
Get to know Aesop's values and products inside out. When you walk into that interview, show us how your personal values align with ours. We love candidates who can connect with our mission of sustainability and inclusivity!
✨Tip Number 2
Practice your customer engagement skills! Role-play with a friend or family member to simulate those intentional interactions we value so much. The more comfortable you are, the better you'll shine in front of us.
✨Tip Number 3
Bring your curiosity to the table! We want to see how you listen and respond to diverse perspectives. Prepare some questions about our products or company culture to demonstrate your genuine interest.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining our Aesop family!
We think you need these skills to ace Aesop Retail Consultant | Battersea | Part Time in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for Aesop and the role shine through. We want to see how much you care about skincare and customer service, so share your personal experiences and what draws you to our brand.
Tailor Your CV: Make sure your CV is tailored to highlight relevant experience in customer service and teamwork. We’re looking for candidates who can demonstrate effective selling skills and a knack for creating inclusive experiences, so don’t hold back on those examples!
Be Authentic: We value authenticity, so be yourself in your written application. Share your unique perspectives and how they align with our commitment to sustainability and inclusivity. This is your chance to stand out, so let your personality shine!
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with Aesop.
How to prepare for a job interview at l'Oréal
✨Know Your Products
Before your interview, take some time to familiarise yourself with Aesop's product range. Understand the key ingredients and their benefits, as well as the brand's ethos. This will not only show your genuine interest but also help you engage in meaningful conversations during the interview.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've excelled in customer service. Think about times when you went above and beyond for a customer or resolved a challenging situation. This will demonstrate your ability to create an exceptional and inclusive customer experience, which is crucial for the Retail Consultant role.
✨Emphasise Teamwork and Collaboration
Aesop values teamwork, so be ready to discuss how you've contributed to a team in previous roles. Share specific instances where you collaborated effectively with colleagues to achieve a common goal. This will highlight your ability to work well within a team and support a positive workplace culture.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture, professional development opportunities, or sustainability initiatives. This shows your curiosity and genuine interest in Aesop’s mission, making you stand out as a candidate who aligns with their values.