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- Tasks: Lead a dynamic team to deliver exceptional luxury customer experiences and exceed sales targets.
- Company: Join L’Oréal, the world’s leading beauty company with a vibrant and inclusive culture.
- Benefits: Enjoy competitive pay, exclusive product perks, generous holiday, and wellness benefits.
- Why this job: Be part of a creative team that shapes the future of beauty and drives innovation.
- Qualifications: Passion for beauty, retail experience, and strong people management skills.
- Other info: Opportunities for personal growth in a diverse and supportive environment.
The predicted salary is between 30000 - 42000 £ per year.
ONE LUXE ASSISTANT MANAGER L’Oréal Group, the world’s leading beauty company, where passion, innovation, and excellence drive everything we do. With over a century of expertise, L’Oréal has redefined the beauty industry, offering a diverse portfolio of iconic brands that inspire and empower millions of consumers worldwide. As a global leader in the dynamic retail world, we are committed to delivering exceptional experiences, setting new standards in customer engagement, and shaping the future of beauty.
At L’Oréal, you’ll be part of a vibrant community that thrives on creativity, embraces challenges, and celebrates success. Together, we push boundaries, create trends, and redefine what’s possible. Are you ready to make an impact and be part of the journey?
You will support leading and developing the store team to deliver a world‑class consumer experience and exceed Retail Performance Targets for the portfolio of brands in your store. You are an ambitious go‑getter who thrives on a challenge, stays ahead of the latest beauty and retail trends, and seizes opportunities to maximize the performance of your store. You are a growth champion, passionate about coaching and developing the team to drive a high‑performance and service‑driven culture. You will support monitoring the store’s performance closely and contribute to implementing strong growth plans to ensure the portfolio exceeds targets and grows ahead of the market. As one of the ambassadors of L’Oréal Luxe in your store, you will build strong relationships with key stakeholders, such as store and department managers.
Key Responsibilities
- Deliver a World Class Customer Experience
- Support to Deliver a world class Luxury Service Experience: Ensure through coaching & feedback that the team are delivering exceptional customer service throughout all our brands and touchpoints throughout the store.
- Embodying Brand Excellence: Act as a L'Oréal Luxe brand ambassador, providing a luxurious customer experience through personalised service and merchandising standards.
- Product Expertise and Storytelling: Confidently demonstrate products, immerse customers into the brands history, and offer tailored product knowledge, tips, and techniques to meet customer needs, as well as services across our categories & beauty tech offerings.
- Foster Omni Experiences: Inform new and existing customers about upcoming in-store events, promotions, and brand activations & passionately represent L'Oréal Luxe brands and share your expertise on internal and external social media platforms, adhering to company guidelines.
- Driving Retail Performance
- Exceeding Sales Targets: Support the Store Manager to execute the retail plans to achieve and surpass the stores retail targets and KPIs, driving long‑term growth and profitability.
- Creating Engaging Events: Contribute to the development and implement a dynamic annual calendar of events and animations that create memorable customer experiences and generate excitement for L’Oréal Luxe brands to achieve greater growth for your store portfolio.
- Driving Innovation and New Business: Generate creative ideas and suggest innovative strategies to drive new business growth, with a focus on leveraging product launches and brand anniversaries to maximize impact.
- Cultivating Client Loyalty: Build & support the team to grow & maintain a loyal VIP customer base, fostering long‑term relationships and driving repeat business.
- People Management and Development
- Talent Acquisition: Support the Store Manager in talent attraction & recruitment process.
- Team Onboarding and Training: Support the onboarding process for new team members, ensuring to promote teamwork & collaboration.
- Performance Monitoring and Feedback: Support with regular coaching and timely feedback on team productivity, service levels, product knowledge, and selling skills, recognizing achievements and identifying areas for improvement.
- Operational Excellence
- Maintaining Counter Standards: Ensure all Brand VM guidelines are implemented & embody the Luxury retail environment.
- Uphold the highest standards of hygiene and housekeeping, ensuring a clean, organized, and inviting counter environment.
- Teamwork and Training: Actively participate in team efforts and complete all required training programs to maintain up‑to‑date product knowledge and brand expertise.
- Administrative Responsibilities: Diligently complete daily and weekly administrative tasks, both online and offline, using designated platforms (Tamigo/One Retail).
- Stock & Operations: Support the store manager to ensure adequate stock levels are maintained & good level of stock in trade of top performing SKU, as well as tester & PLV management.
Deliverables/Outcomes
- Achievement of Retail Targets
- Exceptional consumer experience
- Engaged High performance Team
- Development of Team
Key Skills
- Retail Acumen
- People Management
- Stakeholder Management
- Coaching
- Operational Skills & Management
Key Stakeholders
- Retail Area Manager
- Business Manager
- Education/Training
- Store/Department Manager
- BA Experience
Benefits and Rewards – Be Rewarded, Be Valued, Be L'Oréal
- Competitive Compensation: Earn a competitive salary and a rewarding commission scheme that allows you to directly benefit from your success.
- Exclusive Product Perks: Enjoy access to an incredible selection of products from over 35 renowned L'Oréal brands at our exclusive staff shop.
- Generous Time Off: Recharge and refresh with 30 days of holiday, inclusive of bank holidays.
- Health and Wellness Benefits: Take advantage of discounted dental insurance and access additional support resources for mental health and financial well‑being.
- Referral Bonus Program: Share the L'Oréal Luxe experience and earn bonuses by referring talented individuals to join our team.
- Sustainability Initiatives: Be a part of something bigger. Join a company committed to sustainability and making a positive impact on the world through our L'Oréal for the Future initiatives.
At L’Oréal, we take pride in creating a diverse, equitable and inclusive environment where everyone is welcome, and their contributions are valued. When we recruit, hire, train, promote or engage in any other employment practice, we are committed to being an inclusive employer regardless of race, religion, gender identity, sexual orientation, national origin, age, socioeconomic status, medical condition or disability, or any other protected status. When we look for talent, we welcome difference - different backgrounds, experiences, personalities, and perspectives. The beauty we find in our differences gives us the freedom to go beyond. That’s the beauty of L’Oréal.
L\'Oréal Luxe Multi-Brand Assistant Manager, John Lewis Liverpool (37.5 Hours) employer: l'Oréal
Contact Detail:
l'Oréal Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land L\'Oréal Luxe Multi-Brand Assistant Manager, John Lewis Liverpool (37.5 Hours)
✨Tip Number 1
Get to know the brand! Dive deep into L’Oréal Luxe’s values and products. When you walk into that interview, show your passion for their brands and how you can embody their luxury service experience.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend beauty events. Building relationships can give you insider info and might just land you a referral!
✨Tip Number 3
Prepare for situational questions. Think of examples from your past experiences where you’ve delivered exceptional customer service or exceeded sales targets. Show them you’re ready to drive results!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your enthusiasm for the role. It shows you’re genuinely interested and keeps you top of mind.
We think you need these skills to ace L\'Oréal Luxe Multi-Brand Assistant Manager, John Lewis Liverpool (37.5 Hours)
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for beauty and retail shine through! We want to see how excited you are about the role and the L’Oréal Luxe brands. Share your experiences that reflect your enthusiasm and commitment to delivering exceptional customer service.
Tailor Your Application: Make sure to customise your application for the Luxe Assistant Manager position. Highlight relevant skills and experiences that align with the job description. We love seeing candidates who take the time to connect their background with what we’re looking for!
Be Authentic: Don’t be afraid to let your personality come through in your written application. We value authenticity and want to get to know the real you! Share your unique perspective on beauty and retail, and how you can contribute to our vibrant community.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at l'Oréal
✨Know Your Brands
Before the interview, dive deep into L’Oréal's portfolio. Familiarise yourself with the different brands and their unique selling points. This will not only show your passion for the beauty industry but also demonstrate your commitment to embodying brand excellence.
✨Showcase Your Coaching Skills
As a potential Luxe Assistant Manager, it's crucial to highlight your experience in coaching and developing teams. Prepare specific examples of how you've successfully trained team members or improved performance in previous roles. This will illustrate your ability to foster a high-performance culture.
✨Prepare for Customer Experience Scenarios
Think about how you would handle various customer service situations. Be ready to discuss how you would ensure a world-class luxury service experience. Use examples from your past experiences to showcase your problem-solving skills and customer engagement strategies.
✨Bring Creative Ideas to the Table
L’Oréal values innovation, so come prepared with fresh ideas for driving retail performance and creating engaging events. Think about how you can leverage product launches or brand anniversaries to maximise impact. This will show that you're proactive and ready to contribute to the store's success.
