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- Tasks: Drive retail growth and manage P&L for CPD brands in-store and online.
- Company: Join L’Oréal, the world leader in beauty with a commitment to inclusivity.
- Benefits: Enjoy discounts on iconic brands, private health insurance, and enhanced family leave.
- Why this job: Be part of a dynamic team shaping the future of beauty and making an impact.
- Qualifications: Experience in customer-facing roles and strong analytical skills are essential.
- Other info: Embrace a diverse and inclusive workplace with excellent career development opportunities.
The predicted salary is between 21600 - 36000 £ per year.
Join to apply for the Customer Business Manager – CPD role at L\’Oréal
A DAY IN THE LIFE
- Be responsible for driving retail sell-out, growing market share & managing your P&L for your portfolio of CPD brands both in-store & online.
- Build and achieve the customer results for the full customer portfolio: Sales, market share, P&L down to gross margin, forecasting.
- Build customer plans based on Category Strategy team recommendations and CPD priorities.
- Drive new business and/or e-retail / e-commerce turnover in the account.
- Build and develop a team: Lead and engage the team, develop, train, coach the team members individually, cascade down information provided by manager.
- Manage a customer-centric approach: Build a strong relationship with all relevant stakeholders of the customer, including top buying management, mutually share strategies with the customer, and jointly grow the categories with the customer.
- Be an “insider” to our customers; develop in alignment with the Customer Business Director and Commercial Operations GM the customer strategy, align it with retailers, Brands, and Category and Strategy Development team and implement common strategic work streams.
- Animate internally and externally (including external services) an efficient multifunctional organisation: Drive the customer as Business Leader by animating peer functions: marketing, supply chain, controlling, category management, shopper and category team.
- Accountable for the results of annual negotiation: Supervise or/and decide in alignment with the Customer Business Director.
About You
- Managing and developing a high performing team
- Significant experience in a customer-facing role
- Experience in a non-commercial role is a strong asset
- Proven knowledge of retailer strategies and objectives
- Experience preferably within a consumer driven and fast past sales environment
- Agent of change – Ability to create new ideas and drive them through a business
- Strong presentation/communication skills with the ability to influence and inspire
- Highly numerate – strong analytically and good commercial acumen, driven by targets with a desire to succeed. Commercial experience a strong plus
- Strong sensitivity to the beauty industry, product appreciation and an eye for aesthetics
- Ability to work in an ever changing & demanding environment
What We Offer
Our industry-leading award-winning benefits package shows how much we value our people. We know they\’re at the heart of L\’Oréal\’s success, so we offer a fair and competitive package to help you thrive.
- Perks like money-saving offers, free mortgage advice, share options, and an enhanced pension plan.
- Up to 60% off iconic brands (e.g., Kerastase, Redken, Matrix, L’Oréal Professionnel, YSL, Lancôme, Giorgio Armani, and Kiehl\’s).
- Private medical and dental insurance, discounted gym memberships, onsite mental health support.
- Enhanced family leave for all and up to 4 weeks of paid fertility leave.
- Learning and development: leadership programs and monthly expert talks, plus more.
Who We Are
L’Oréal is present in 150 markets on five continents. For more than a century, L’Oréal has devoted itself solely to ‘Create beauty that moves the world’; it is now the industry world leader with €29 billion consolidated sales. We solve complex challenges at scale while staying committed to making the world a more inclusive and better place for everyone and our planet.
How We Recruit
At L’Oréal, we take pride in creating a diverse, equitable and inclusive environment where everyone is welcome and their contributions are valued. When we recruit, hire, train, promote or engage in any other employment practice, we are committed to being an inclusive employer regardless of race, religion, gender identity, sexual orientation, national origin, age, socioeconomic status, medical condition or disability, or any other protected status. The beauty we find in our differences gives us the freedom to go beyond. That’s the beauty of L’Oréal.
Senioriry level
- Not Applicable
Employment type
- Full-time
Job function
- Sales, Advertising, and Other
- Industries: Manufacturing and Personal Care Product Manufacturing
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Customer Business Manager - CPD employer: l'Oréal
Contact Detail:
l'Oréal Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Business Manager - CPD
✨Tip Number 1
Network like a pro! Reach out to people in the beauty industry, especially those who work at L’Oréal. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for interviews by researching L’Oréal’s values and recent initiatives. Show us how your experience aligns with our mission to create beauty that moves the world. We love candidates who are passionate about our brand!
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills can drive retail sell-out and grow market share. We want to hear how you can make an impact on our CPD brands both in-store and online.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining our team at L’Oréal.
We think you need these skills to ace Customer Business Manager - CPD
Some tips for your application 🫡
Show Your Passion for Beauty: When you're writing your application, let your love for the beauty industry shine through! Share your experiences and how they connect to L’Oréal's mission of creating beauty that moves the world.
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Business Manager role. Highlight relevant skills and experiences that align with the job description, especially around customer-facing roles and team management.
Be Data-Driven: Since this role involves managing P&L and driving sales, include any quantifiable achievements in your application. Numbers speak volumes, so show us how you've made an impact in previous roles!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows your enthusiasm for joining the L’Oréal family!
How to prepare for a job interview at l'Oréal
✨Know Your Numbers
As a Customer Business Manager, you'll need to be highly numerate. Brush up on your P&L management and sales forecasting skills. Be ready to discuss how you've driven market share growth in previous roles, as this will show your analytical prowess and commercial acumen.
✨Showcase Your Team Leadership
L’Oréal values strong team leaders. Prepare examples of how you've developed and engaged teams in the past. Think about specific instances where you’ve trained or coached team members to achieve their goals, as this will demonstrate your ability to lead and inspire.
✨Understand Retail Strategies
Familiarise yourself with current retailer strategies and objectives, especially within the beauty industry. Be prepared to discuss how you can align L’Oréal’s customer strategy with these retailers, showcasing your insider knowledge and ability to build strong relationships.
✨Be an Agent of Change
L’Oréal is looking for candidates who can drive new ideas and adapt to change. Think of examples where you've successfully implemented innovative strategies or processes in a fast-paced environment. This will highlight your adaptability and forward-thinking mindset.
