At a Glance
- Tasks: Support customer experience and beauty advisor initiatives while driving brand loyalty.
- Company: Join L’Oréal Luxe, a leader in the beauty industry with a focus on innovation.
- Benefits: Competitive salary of £25,210, hands-on experience, and networking opportunities.
- Other info: Dynamic role with excellent career growth and exposure to retail innovations.
- Why this job: Make a real impact in the beauty sector while developing your skills.
- Qualifications: Must be in your second year at university and have strong communication skills.
The predicted salary is between 25000 - 25000 £ per year.
Based: Current Location: White City, London
Duration: 1 Year
Start Dates: Monday 29th June 2026
Annual Salary: £25,210 per annum
At L’Oréal Luxe, Customer Experience and Beauty Advisor Experience are at the heart of everything we do. In this role, you will support both teams to help drive meaningful, consistent experiences that strengthen brand loyalty and Beauty Advisors retention.
Day‑to‑day you may be…
- Own the CX reporting, including NPS tracking and dedicated brand reporting.
- Support delivery of the Beauty Tech strategy across different parts of the portfolio, coordinating inputs and tracking progress.
- Support the daily CX administration, keeping key processes, trackers and stakeholder updates running smoothly.
- Support the Eventing Executive by coordinating event requests and operational follow‑up to enable successful retail events.
- Run competitor and benchmark scans on CX trends and retail innovation, translating learnings into practical recommendations for the team.
- Support internal communications for CX by producing concise updates, playbooks and “what good looks like” guidance for retail teams.
- Supporting acceleration and ROI of category expertise, including management of invitations and travel booking to support upskilling as well as retail analysis to show impact of trainings.
- Drive Retailer BAE engagement supporting the Retailer Partnerships lead on touchpoints for Boots BBS, Sephora & Space NK.
- Support engagement on Augmented Beauty Advisor initiatives such as AI tools and A&I content.
- Own the One Retail analytics dashboard to facilitate reporting to stakeholders in local market & Europe Zone.
- Contribute to the delivery of BA Transformation Projects.
You have…
- Strong communication and networking skills – verbal and writing
- Excellent attention to detail
- Results driven and respect for deadlines
- Proactivity and the ability to multi‑task
- Strong project management skills and evidence of seeing things through to completion
- Show curiosity & empathy to the Beauty Advisor Role and Retail Landscape
- In your second year at university on a course which enables you to take an Industrial Placement Year (unfortunately if you are graduated you are not eligible).
Next steps… Once you click apply you will be asked some questions to check you are eligible for this role. These will be questions around your current situation, whether you’re happy with the salary, location etc. If you are eligible to apply, you will then be sent a link via email to ‘Step 2’ of the application process, the online assessments. Keep an eye out for this (it might even land in your spam folder!). Although there is no deadline for completion, the quicker you submit your answers the quicker we can continue to move you through the process! Once we have your results, our recruiters will conduct a final review of your entire application and if successful, invite you to an Assessment Centre. Please be patient with us as we receive a high volume of applications and want to spend time going through each of them. Please note, if you apply for more than one role you will be put forward for the one, we deem most suitable for you. If you have a strong preference, please only apply to that one role to ensure you are considered for the correct role.
Customer Advisor Experience Industrial Placement 2026 employer: l'Oréal
At L’Oréal Luxe, we pride ourselves on fostering a vibrant and inclusive work culture that prioritises employee growth and development. Located in the dynamic White City, London, our Customer Advisor Experience Industrial Placement offers a unique opportunity to engage with innovative beauty technologies while supporting a passionate team dedicated to enhancing customer experiences. With competitive salaries, comprehensive training, and a commitment to nurturing talent, we empower our employees to thrive in their careers and make a meaningful impact in the beauty industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Advisor Experience Industrial Placement 2026
✨Get Involved in Customer Support Communities
Join online forums or local meetups that focus on customer support. It's a great way to meet industry professionals, share experiences, and even hear about placement opportunities that may not be advertised elsewhere.
✨Show Off Your People Skills
In customer support, communication is key! Use your social media platforms to showcase any relevant experience or skills you have. Consider writing posts about your approach to handling customer queries or sharing tips on customer satisfaction—let your personality shine through!
✨Leverage Your University’s Career Services
Many universities have connections with companies looking for placement students. Have a chat with your career services team, attend their workshops, and don’t hesitate to ask for introductions to companies in customer support.
✨Apply Directly Through Our Website!
When you see a customer support role at l'Oréal, apply directly through our website. It shows you're proactive and genuinely interested, plus you might stand out from the crowd of generic applications sent elsewhere!
We think you need these skills to ace Customer Advisor Experience Industrial Placement 2026
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, clear communication is key! Make sure your CV and cover letter show off your ability to convey information effectively. Provide examples of how you've handled customer queries or resolved issues in previous roles or during your studies – it’ll really make you stand out.
Share Your Relevant Experience:Even if it's just a part-time job or volunteering, any experience in customer-facing roles can be a huge plus. Talk about what you did, how you engaged with customers, and any positive feedback you received. This'll show us how you handle real-life situations and your motivation to help others.
Tailor Your Motivation Statement:For a placement, we want to know why you’re excited about this opportunity and how it fits into your learning journey. Use your cover letter to express what you hope to gain from working with us at l'Oréal. It’s all about showing your genuine interest in the role and the company.
Demonstrate Your Problem-Solving Skills:Customer support is all about resolving issues and making customers happy. Use your application to highlight times when you’ve successfully resolved a problem, whether in a group project or a past role. Be specific about your approach and the outcome; it shows us you’ve got what it takes!
How to prepare for a job interview at l'Oréal
✨Show Off Your People Skills
In customer support, your ability to communicate effectively is key. Be ready to discuss your experiences where you’ve helped customers, and don’t shy away from sharing any difficult situations you’ve handled. It’s all about showing empathy and problem-solving skills!
✨Understand the Tools
Get familiar with common customer support tools like Zendesk or Freshdesk. If you can mention any experience you have with these platforms during your interview, it’ll show that you’re prepared to hit the ground running at l'Oréal.
✨Practice Real-World Scenarios
Expect to face role-play scenarios during your interview where you may have to handle customer complaints or queries. To prep, think through a few common customer issues and how you would resolve them thoughtfully and efficiently.
✨Highlight Your Adaptability
As this is a placement role, companies often look for candidates who can learn quickly and adapt to new challenges. Be ready to discuss how you've picked up new skills in past roles or projects and how you can apply that eagerness to learn at l'Oréal.
