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- Tasks: Lead a dynamic team to deliver exceptional luxury customer experiences and exceed sales targets.
- Company: Join L’Oréal, the world’s leading beauty company with a vibrant and innovative culture.
- Benefits: Enjoy competitive pay, exclusive product perks, and generous holiday time.
- Why this job: Be a brand ambassador and make a real impact in the beauty industry.
- Qualifications: Strong leadership skills and a passion for beauty and retail.
- Other info: Great opportunities for personal growth and career advancement.
The predicted salary is between 36000 - 60000 £ per year.
L’Oréal Group, the world’s leading beauty company, where passion, innovation, and excellence drive everything we do. With over a century of expertise, L’Oréal has redefined the beauty industry, offering a diverse portfolio of iconic brands that inspire and empower millions of consumers worldwide. As a global leader in the dynamic retail world, we are committed to delivering exceptional experiences, setting new standards in customer engagement, and shaping the future of beauty.
L’Oréal is looking for a One Luxe Store Manager. You will lead and develop your store team to deliver a world‑class consumer experience and exceed Retail Performance Targets for the portfolio of brands in your store. You are an ambitious go‑getter who thrives on a challenge, stays ahead of the latest beauty and retail trends, and seizes opportunities to maximize the performance of your store. You are a growth champion, passionate about coaching and developing your team to drive a high‑performance and service‑driven culture. You will closely monitor the store’s performance and implement strong growth plans to ensure the portfolio exceeds targets and grows ahead of the market. As the primary ambassador of L’Oréal Luxe in your store, you will build strong relationships with key stakeholders, such as store and department managers.
Scope of the Role
As the One Luxe Store Manager, you will oversee a high-volume, prestigious retail environment, managing a large-scale team to ensure operational excellence and premium service. Your leadership remit includes the direct management and development of 3 Assistant Managers and a diverse team of over 20 Beauty Advisors, fostering a collaborative and high-achieving culture across the L’Oréal Luxe portfolio.
Key Responsibilities
- Lead a World Class Customer Experience
- Deliver a world class Luxury Service Experience: Ensure through coaching & feedback that the team are delivering exceptional customer service throughout all our brands and touchpoints throughout the store.
- Embodiying Brand Excellence: Act as a L'Oréal Luxe brand ambassador, providing a luxurious customer experience through personalised service and merchandising standards.
- Product Expertise and Storytelling: Confidently demonstrate products, immerse customers into the brands history, and offer tailored product knowledge, tips, and techniques to meet customer needs, as well as services across our categories & beauty tech offerings.
- Foster Omni Experiences: Inform new and existing customers about upcoming in‑store events, promotions, and brand activations and passionately represent L'Oréal Luxe brands and share your expertise on internal and external social media platforms, adhering to company guidelines.
- Exceeding Sales Targets: Develop and execute retail plans to achieve and surpass the store’s retail targets and KPIs, driving long‑term growth and profitability.
- Proactively identify risks and opportunities to maximise results and ensure sustainable success.
- Creating Engaging Events: Develop and implement a dynamic annual calendar of events and animations that create memorable customer experiences and generate excitement for L’Oréal Luxe brands to achieve greater growth for the store.
- Driving Innovation and New Business: Generate creative ideas and implement innovative strategies to drive new business growth, focusing on leveraging product launches and brand anniversaries to maximise impact.
- Cultivating Client Loyalty: Implement strategies to build and maintain a loyal VIP customer base, fostering long‑term relationships and driving repeat business.
- Talent Acquisition: Lead the recruitment and selection process for Beauty Advisors, identifying and attracting top talent to build a high‑performing team.
- Team Onboarding and Training: Lead the onboarding process for new team members, providing comprehensive training that immerses them in the L'Oréal Luxe brand portfolio and sets them up for success.
- Drive continuous development to enhance individual performance and maximise team effectiveness.
- Performance Monitoring and Feedback: Provide regular coaching and timely feedback on team productivity, service levels, product knowledge, and selling skills, recognising achievements and identifying areas for improvement.
- Performance Management: Actively track team performance, identify under‑performance, and implement effective strategies to address and improve results.
- Employee Relations: Address and resolve HR issues within the team, ensuring a positive and productive work environment.
- Maintaining Counter Standards: Ensure all Brand VM guidelines are implemented & embody the Luxury retail environment.
- Uphold the highest standards of hygiene and housekeeping, ensuring a clean, organised, and inviting counter environment.
- Teamwork and Training: Actively participate in team efforts and complete all required training programs to maintain up‑to‑date product knowledge and brand expertise.
- Administrative Responsibilities: Diligently complete daily and weekly administrative tasks, both online and offline, using designated platforms (Tamigo/One Retail).
- Stock & Operations: Ensure adequate stock levels are maintained & good level of stock in trade of top performing SKU, as well as tester & PLV management.
Deliverables / Outcomes
- Achievement of Retail Targets
- Exceptional consumer experience
- Engaged high‑performance team
- Development of team
KEY SKILLS
- Retail Acumen
- People Management
- Stakeholder Management
- Coaching
- Operational Skills & Management
KEY STAKEHOLDERS
- Retail Area Manager
- Education / Training
- Store / Department Manager
- BA Experience
Benefits and Rewards – Be Rewarded, Be L'Oréal
- Competitive Compensation: Earn a competitive salary and a rewarding commission scheme that allows you to directly benefit from your success.
- Exclusive Product Perks: Enjoy access to an incredible selection of products from over 35 renowned L'Oréal brands at our exclusive staff shop.
- Generous Time Off: Recharge and refresh with 30 days of holiday, inclusive of
L\'Oréal Luxe Multi-Brand Store Manager, Selfridges Birmingham (37.5 Hours) employer: l'Oréal
Contact Detail:
l'Oréal Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land L\'Oréal Luxe Multi-Brand Store Manager, Selfridges Birmingham (37.5 Hours)
✨Tip Number 1
Network like a pro! Connect with people in the beauty and retail industry on LinkedIn or at events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your passion for beauty! When you get the chance to chat with potential employers, share your insights on the latest trends and how you can contribute to their brand's success. It’s all about making that personal connection.
✨Tip Number 3
Prepare for interviews by practising common questions and showcasing your leadership skills. Think about examples where you've driven performance or developed a team – this is your time to shine!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the L’Oréal Luxe family.
We think you need these skills to ace L\'Oréal Luxe Multi-Brand Store Manager, Selfridges Birmingham (37.5 Hours)
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for beauty and retail shine through. We want to see how excited you are about the opportunity to lead a team and create exceptional customer experiences at L’Oréal Luxe.
Tailor Your CV: Make sure to tailor your CV to highlight relevant experience that aligns with the role. We love seeing specific examples of how you've exceeded targets or developed teams in previous positions.
Be Authentic: Don’t be afraid to show your personality in your application. We value authenticity and want to get a sense of who you are beyond just your professional achievements. Let us know what makes you unique!
Apply Through Our Website: For the best chance of success, make sure to apply through our website. This way, we can easily track your application and ensure it gets the attention it deserves. We can't wait to hear from you!
How to prepare for a job interview at l'Oréal
✨Know Your Brands
Before the interview, dive deep into L’Oréal's portfolio. Familiarise yourself with the different brands and their unique selling points. This will not only show your passion for the beauty industry but also demonstrate your ability to embody brand excellence as a potential ambassador.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Highlight your experience in coaching and developing others, as this role requires fostering a high-performance culture. Be ready to discuss specific strategies you've implemented to drive team success.
✨Demonstrate Customer-Centric Thinking
Think about how you can deliver a world-class customer experience. Prepare to share ideas on how to engage customers and create memorable experiences in-store. This could include innovative event ideas or ways to build client loyalty that align with L’Oréal’s vision.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and operational excellence. Practice responses to situations like managing underperformance or handling customer complaints. This will help you showcase your retail acumen and ability to maintain high standards.
