At a Glance
- Tasks: Deliver exceptional dining experiences and create memorable moments for guests.
- Company: Vibrant lifestyle hotel on London's iconic South Bank.
- Benefits: Competitive pay, discounts, free meals, and career growth opportunities.
- Other info: Flexible shifts with a supportive team environment.
- Why this job: Join a dynamic team and enhance your hospitality skills in a stylish setting.
- Qualifications: Previous hospitality experience and a passion for guest service.
The predicted salary is between 28500 - 30000 £ per year.
A lifestyle Hotel based on London’s eccentric South Bank. With 354 bedrooms, award-winning food and drink outlets and an electric energy, Sea Containers London is a destination where glamour meets brutalism – and it's your London anchor on the River Thames.
As a Waiter / Waitress, you'll play an important role in creating an outstanding dining experience from the moment guests are welcomed until they leave. You'll have a passion for hospitality, excellent attention to detail and the confidence to anticipate guests' needs while working closely with your colleagues to deliver seamless service. This is a three-month fixed-term opportunity, with both full-time and part-time positions available.
What You'll Be Doing- Deliver warm, friendly and professional service throughout every guest's dining experience.
- Confidently explain menus, daily specials and beverage recommendations.
- Take food and drink orders accurately and efficiently.
- Serve food and beverages to the highest standards.
- Build rapport with guests and create memorable experiences through genuine hospitality.
- Work collaboratively with the kitchen, bar and restaurant teams to ensure smooth service.
- Maintain excellent product knowledge, including food allergens and dietary requirements.
- Prepare and maintain restaurant areas to our brand standards.
- Process bills and payments accurately.
- Uphold high standards of cleanliness, presentation and food safety.
- Previous experience in a restaurant, hotel or hospitality environment is preferred.
- A genuine passion for delivering exceptional guest service.
- A positive, can-do attitude with excellent communication skills.
- Ability to remain calm and organised during busy service periods.
- Strong attention to detail and a proactive approach.
- A team player who enjoys working in a collaborative environment.
- Flexibility to work a variety of shifts, including evenings, weekends and public holidays.
- Eligibility to work in the UK.
Salary: £12.71 p/h + service charge (extremely competitive) + benefits
At Sea Containers London we are committed to giving our employees the skills and support required to deliver extraordinary experiences, and most importantly, to grow in their careers. On top of this we also like to offer our teams a wide range of benefits including:
- Guest experience including dinner and drinks
- 6 complimentary nights a year at any Lore Group hotel
- Lore Group Employee & Immediate Family Rates
- Lore Group Friend and Family Rates
- 50% Employee discount and 25% Friends and Family discount at over 800 partner hotels via Lore Discovery
- 50% discount in Lore Group restaurants and bars
- Discounts in our spa and cinema
- Contribution towards Health - Cash Plan
- 2 days paid volunteering leave per year
- Life Assurance
- Length of service incentives (additional holiday)
- Bespoke training programmes
- Free meals on duty
- Incentives such as Ride-to-Work and season ticket loan
- Quarterly employee award ceremony and company staff parties
- Employee assistance programme
Location: London
StudySmarter Expert Advice🤫
We think this is how you could land Waiter / Waitress
✨Get Your Foot in the Door with Walk-Ins
In the hospitality and food service game, a personal touch goes a long way. Instead of waiting for listings, why not walk into local restaurants, cafes, or hotels? Bring your best smile and a CV, and show them that you're eager to join their team right on the spot!
✨Tap into Seasonal Hiring Trends
With temporary roles often popping up during busy seasons, like summer or festive times, keep an eye out for openings as these businesses ramp up. Joining local community groups on social media can also help you stay ahead of the game: think pop-up events, seasonal fairs, or any openings in your area!
✨Utilise Your Network in the Industry
We all know people in the hospitality world, right? Now's the time to message those friends or acquaintances who might already be working in restaurants or bars. They could give you the insider scoop on who’s hiring or even put in a good word for you – it’s all about that inside connection!
✨Apply Through Us for Quick Visibility
Don't forget you can apply for temporary roles directly through our website! It’s not just about the big chain restaurants; many smaller, local places look there for quick hires. Plus, it helps us get you on the radar of employers looking for passionate workers like you, so what are you waiting for?
We think you need these skills to ace Waiter / Waitress
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality-food-service game, your ability to connect with customers is key. Make sure to highlight any relevant experience in your CV, like working in cafes or restaurants, and emphasise your skills in teamwork and communication. Don't forget to mention any customer service training or certifications you've got under your belt!
Flexibility is Your Best Friend:Since this is a temporary role, you'll want to showcase your flexibility in your application. In your cover letter, mention your availability and willingness to work various shifts, including weekends or holidays. Employers love knowing they can rely on you during busy periods!
Bring Your Personality to the Front:In hospitality, it's not just about what you can do; it's about who you are! Let your personality shine through in your cover letter. A warm, engaging tone can really make your application stand out and show your potential to create a welcoming atmosphere for customers.
Include Relevant References:References can make a huge difference in the hospitality-field. Consider including a couple of references from previous employers or colleagues in your CV who can vouch for your customer service skills and ability to thrive in fast-paced environments. This adds credibility and elevates your application!
How to prepare for a job interview at Lore Group
✨Show Off Your Customer Service Skills
In the hospitality-food-service sector, it's all about the customer experience. Be ready to discuss specific examples where you've gone above and beyond for a customer or handled a difficult situation. They’ll appreciate knowing that you can keep your cool and maintain a positive attitude even when things get a bit hectic!
✨Know Your Menu Inside and Out
Whether you're applying for a temporary role as a server or in the kitchen, it’s important to familiarise yourself with the menu and any signature dishes they serve at Lore Group. During the interview, they might ask about your food and drink recommendations, so having a few tasty suggestions up your sleeve will show you're genuinely interested in contributing to the team.
✨Emphasise Your Flexibility
Temporary roles often require a bit of juggling with shifts and responsibilities. Be sure to convey your willingness to adapt and take on different roles as needed. Share instances where you’ve quickly switched tasks or taken the initiative to help out your colleagues, showing that you're a team player.
✨Dress the Part and Exude Personality
In hospitality, first impressions matter! Even for a temporary position, donning smart-casual attire can set the right tone. Plus, don't hold back on your personality – let your enthusiasm shine through, as they’re looking for someone who can mesh well with the team and create a welcoming atmosphere for guests.
