At a Glance
- Tasks: Welcome guests and create memorable experiences at a vibrant hotel.
- Company: One Hundred Shoreditch, a stylish hotel in the heart of Shoreditch.
- Benefits: Competitive salary, discounts, free meals, and wellness initiatives.
- Other info: Flexible shifts and opportunities for personal growth in a dynamic environment.
- Why this job: Join a fun team and make a real impact on guest experiences.
- Qualifications: Experience in hospitality or customer service and a passion for people.
The predicted salary is between 25000 - 30000 £ per year.
Located in a prominent position on Shoreditch High Street, One Hundred signifies the evolution of Shoreditch and is home to 258 bedrooms and suites, restaurants and bars and five meeting and event spaces. The restaurants and bars include Seed Library, a cocktail bar by renowned bartender Mr Lyan and Kaso a rooftop bar and terrace with panoramic views across East London. The lobby bar and coffee shop and Sticks & Sushi complete the hotel’s food and drinks offering. Bedrooms and suites at the hotel place emphasis on comfort and are designed as your retreat from the vibrancy and energy of the area, providing headspace and calm the heart of Shoreditch allowing you to disconnect from the outside world. An independent spirit at the social heart of an evolving Shoreditch.
As a receptionist, you'll be the face of the hotel, providing a seamless and personalised experience from check-in to check-out. The receptionist plays a key role in ensuring every guest feels welcomed, valued, and connected to everything One Hundred Shoreditch has to offer. Working closely with the wider hotel team, the receptionist delivers exceptional service, handles guest requests, and acts as a knowledgeable ambassador for both the hotel and the local Shoreditch neighbourhood.
What You'll Be Doing
- Welcoming guests and delivering efficient check-in and check-out experiences.
- Creating genuine and memorable guest interactions throughout their stay.
- Responding to guest enquiries, requests, and feedback with professionalism and care.
- Managing reservations, payments, and guest accounts accurately.
- Promoting hotel facilities, events, and local recommendations.
- Collaborating with Housekeeping, Food & Beverage, and other departments to ensure a seamless guest journey.
- Resolving guest concerns promptly and effectively.
- Maintaining high standards of presentation, service, and operational excellence.
What We're Looking For
- Previous experience in hospitality, customer service, retail, or a guest-facing role.
- A genuine passion for creating exceptional experiences.
- Strong communication and interpersonal skills.
- A positive, proactive, and solution-focused attitude.
- The ability to remain calm and professional in a fast-paced environment.
- Flexibility to work a variety of shifts, including evenings, weekends, and public holidays.
- Experience with Opera PMS is advantageous but not essential.
Salary: £26,881 p/a + service charge, plus benefits
This is an opportunity to make your mark on Shoreditch. As a team we love to have fun, with a focus on our wellbeing at the heart of everything we do. In addition to a competitive salary, we offer a range of benefits that include:
- Guest experience including dinner and drinks
- 6 complimentary nights a year at any Lore Group hotel
- Lore Group Employee & Immediate Family Rates
- Lore Group Friend and Family Rates
- 50% Employee discount and 25% Friends and Family discount at over 800 partner hotels via Lore Discovery
- 50% discount in Lore Group restaurants and bars
- Contribution towards Health Cash Plan
- Life Assurance
- 2 days paid volunteering leave per year
- Length of service incentives (additional holiday)
- Bespoke training programmes
- Free meals on duty
- Incentives such as Ride-to-Work and season ticket loan
- Quarterly employee award ceremony and company staff parties
- Employee assistance programme
Location: London
Receptionist employer: Lore Group
One Hundred Shoreditch is an exceptional employer that prioritises employee wellbeing and growth in a vibrant location. With a focus on creating memorable guest experiences, the hotel offers a supportive work culture, competitive salary, and a range of benefits including complimentary stays at Lore Group hotels and generous discounts. Join a dynamic team where your contributions are valued, and enjoy opportunities for personal and professional development in the heart of East London.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Lore Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Lore Group
Don't be shy about reaching out to Lore Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Lore Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Lore Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
