At a Glance
- Tasks: Lead the front-of-house team and create unforgettable guest experiences.
- Company: Sea Containers London, a vibrant lifestyle hotel on the River Thames.
- Benefits: Competitive pay, discounts, complimentary stays, and career growth opportunities.
- Other info: Join a dynamic team with exciting perks and a supportive environment.
- Why this job: Be the face of a unique hotel and make every guest feel special.
- Qualifications: Experience in hospitality and strong interpersonal skills.
The predicted salary is between 26400 - 27500 £ per year.
A lifestyle Hotel based on London’s eccentric South Bank. With 354 bedrooms, award-winning food and drink outlets and an electric energy, Sea Containers London is a destination where glamour meets brutalism – and it's your London anchor on the River Thames.
We are seeking an experienced and charismatic Senior Host to lead our front-of-house team. The ideal candidate will have excellent interpersonal skills, a deep understanding of hospitality, and a knack for creating warm and welcoming environments. As a Senior Host, you will be the face of Sea Containers London, ensuring every guest receives a memorable first impression and exceptional service throughout their stay.
Key Responsibilities:- Lead and manage the front-of-house team, providing training, support, and motivation to ensure high performance.
- Greet and welcome guests with a friendly and professional demeanour, ensuring a positive first impression.
- Oversee guest check-in and check-out processes, ensuring accuracy and efficiency.
- Address and resolve guest inquiries and complaints promptly and effectively, maintaining a high level of guest satisfaction.
- Coordinate with other departments, such as reservations, housekeeping, and food & beverage, to ensure a seamless guest experience.
- Maintain an up-to-date knowledge of hotel services, amenities, and local attractions to provide guests with accurate and helpful information.
- Assist with VIP and special guest arrangements, ensuring personalized service and attention to detail.
- Monitor and manage front-of-house operations, ensuring cleanliness, organization, and adherence to hotel standards.
- Conduct regular team meetings and briefings to ensure effective communication and team cohesion.
- Assist with scheduling and staff management to ensure optimal coverage and service levels.
At Sea Containers London we are committed to giving our employees the skills and support required to deliver extraordinary experiences, and most importantly, to grow in their careers. On top of this we also like to offer our teams a wide range of benefits including:
- Guest experience including dinner and drinks
- 6 complimentary nights a year at any Lore Group hotel
- Lore Group Employee & Immediate Family Rates
- Lore Group Friend and Family Rates
- 50% Employee discount and 25% Friends and Family discount at over 800 partner hotels via Lore Discovery
- 50% discount in Lore Group restaurants and bars
- Discounts in our spa and cinema
- Contribution towards Health - Cash Plan
- 2 days paid volunteering leave per year
- Life Assurance
- Length of service incentives (additional holiday)
- Bespoke training programmes
- Free meals on duty
- Incentives such as Ride-to-Work and season ticket loan
- Quarterly employee award ceremony and company staff parties
- Employee assistance programme
Location: London
Senior Host Restaurant in London employer: Lore Group
Lore Group is an excellent employer, offering a vibrant work culture at Sea Containers London where creativity and teamwork thrive. Employees benefit from competitive pay, free meals on duty, and numerous opportunities for personal and professional growth, making it a rewarding place to build a career in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Host Restaurant in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Lore Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Lore Group
Don't be shy about reaching out to Lore Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Senior Host Restaurant in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Lore Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Lore Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
