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- Tasks: Deliver exceptional room service and create memorable guest experiences.
- Company: Join a vibrant lifestyle hotel on London's iconic South Bank.
- Benefits: Competitive pay, discounts, free meals, and opportunities for career growth.
- Other info: Enjoy perks like complimentary stays and a supportive work culture.
- Why this job: Be part of a dynamic team in a stylish environment with a focus on hospitality.
- Qualifications: Experience in hotel operations and strong communication skills are essential.
The predicted salary is between 26400 - 26400 £ per year.
A lifestyle hotel based on London’s eccentric South Bank. With 354 bedrooms, award-winning food and drink outlets and an electric energy, Sea Containers London is a destination where glamour meets brutalism – and it's your London anchor on the River Thames.
Who we are… Lore Group is an international hospitality company that designs, transforms, manages and operates hotel and food and drink concepts in notable cities across Europe and the United States. We deliver approachable and inspired spaces to our guests from around the world – thoughtful design, intuitive service, and stories that last is at the core of everything we do. Our diverse portfolio of award-winning properties includes Pulitzer Amsterdam and Sea Containers London, Riggs Washington D.C. We believe passion, a clear vision and best-in-class talent leads to extraordinary results.
The Room Service Waiter is responsible for delivering exceptional service to guests who choose to dine in the comfort of their rooms. The Room Service Waiter plays a crucial role in ensuring timely and accurate delivery of orders, creating a positive guest experience. The role will report directly to the Room Service Manager and will have a dotted reporting line to the Director of Food & Beverage at the location the position is based at.
Key Responsibilities- Deliver personalised, intuitive service to guests, handling room service orders, special requests and enquiries with professionalism and care.
- Ensure accurate, timely and well-presented delivery of all room service orders.
- Maintain expert knowledge of menus, daily specials and promotions to guide and inspire guest choices.
- Supervise, mentor and train junior team members, supporting development and high service standards.
- Carry out quality checks on orders, providing coaching and feedback to improve performance.
- Support minibar operations and assist with inventory control and stock communication.
- Work closely with kitchen, bar and hotel teams to ensure seamless service and communication.
- Experience within hotel operations, ideally in a luxury or lifestyle environment.
- Strong communication, organisation and problem-solving skills.
- A natural leader with excellent attention to detail.
- A team player who builds positive relationships across departments.
- Someone who truly embodies Lore Group’s values of family, discovery, detail and spirit.
Salary: £12.71 p/h + service charge, plus benefits. This is a part-time position, with the opportunity to take on additional hours in line with business needs.
At Sea Containers London we are committed to giving our employees the skills and support required to deliver extraordinary experiences, and most importantly, to grow in their careers. On top of this we also like to offer our teams a wide range of benefits including:
- Guest experience including dinner and drinks.
- 6 complimentary nights a year at any Lore Group hotel.
- Lore Group Employee & Immediate Family Rates.
- Lore Group Friend and Family Rates.
- 50% Employee discount and 25% Friends and Family discount at over 800 partner hotels via Lore Discovery.
- 50% discount in Lore Group restaurants and bars.
- Discounts in our spa and cinema.
- Contribution towards Health - Cash Plan.
- 2 days paid volunteering leave per year.
- Life Assurance.
- Length of service incentives (additional holiday).
- Bespoke training programmes.
- Free meals on duty.
- Incentives such as Ride-to-Work and season ticket loan.
- Quarterly employee award ceremony and company staff parties.
- Employee assistance programme.
Location: London
Room Service Waiter in London employer: Lore Group
Contact Detail:
Lore Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Room Service Waiter in London
✨Tip Number 1
Get to know the hotel vibe! Before your interview, spend some time exploring Sea Containers London and its surroundings. This will help you understand the atmosphere and give you a chance to show off your knowledge during the chat.
✨Tip Number 2
Practice your service skills! Role-play with a friend or family member to simulate delivering room service. Focus on being friendly and professional, as this is key to creating that positive guest experience we all want.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or at local hospitality events. They can provide insider tips and might even put in a good word for you when you apply through our website.
✨Tip Number 4
Show your passion! During the interview, share why you love working in hospitality and how you embody Lore Group’s values. Your enthusiasm can set you apart from other candidates and make a lasting impression.
We think you need these skills to ace Room Service Waiter in London
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your experience. Use a friendly tone and share a bit about what makes you passionate about hospitality.
Tailor Your Application: Make sure to tailor your application specifically for the Room Service Waiter role at Sea Containers London. Highlight relevant experience and skills that match the job description, like your communication skills and attention to detail.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid fluff and focus on what’s important – your skills and experiences that make you a great fit for our team!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Lore Group!
How to prepare for a job interview at Lore Group
✨Know the Menu Inside Out
Make sure you have a solid understanding of the hotel's menu, daily specials, and any promotions. This will not only help you answer questions confidently but also show your enthusiasm for the role and the dining experience you’ll be providing.
✨Showcase Your Service Skills
During the interview, be prepared to discuss your previous experiences in hospitality. Share specific examples of how you've delivered exceptional service or handled difficult situations. This will demonstrate your ability to create positive guest experiences.
✨Emphasise Teamwork and Leadership
Since the role involves mentoring junior team members, highlight any leadership experiences you have. Talk about how you’ve supported colleagues in the past and how you can contribute to a positive team environment at Sea Containers London.
✨Dress to Impress
First impressions matter! Dress smartly and professionally for your interview. This reflects your understanding of the hospitality industry’s standards and shows that you take the opportunity seriously.