At a Glance
- Tasks: Deliver exceptional service, take orders, and create memorable experiences at our rooftop bar.
- Company: Sea Containers London, a vibrant lifestyle hotel on the iconic South Bank.
- Benefits: Competitive pay, complimentary stays, discounts, and bespoke training programmes.
- Other info: Enjoy career growth opportunities and a fun work environment with exciting events.
- Why this job: Join a dynamic team and elevate guest experiences in a stunning rooftop setting.
- Qualifications: Strong communication skills and experience in hospitality or bar service.
The predicted salary is between 30000 - 32450 £ per year.
A lifestyle hotel based on London’s eccentric South Bank. With 354 bedrooms, award-winning food and drink outlets and an electric energy, Sea Containers London is a destination where glamour meets brutalism – and it's your London anchor on the River Thames.
As a 12th Knot Waiter, you will be an essential part of our front-of-house team, delivering outstanding service to our guests. Your role involves taking orders, serving food and beverages, and ensuring that guests have a memorable and enjoyable experience in our rooftop bar. The role will report directly to the 12th Knot General Manager and will have a dotted reporting line to the Floor Supervisor at the location the position is based at.
Key Responsibilities- Deliver exceptional guest service by creating a warm welcome, taking accurate orders, and ensuring a positive dining experience throughout.
- Set up and maintain tables and dining areas to high standards of cleanliness and presentation.
- Serve food and beverages promptly and accurately, ensuring efficient order delivery.
- Demonstrate strong menu knowledge, offering recommendations and promoting specials to enhance the guest experience.
- Engage with guests professionally, handling enquiries and special requests while ensuring satisfaction.
- Collaborate with kitchen and bar teams, manage billing transactions, and uphold health, safety, and hygiene standards.
- Strong communication and presentation skills (verbal, listening, writing).
- Experience in hotel operations and service quality levels.
- Strong organization and analytical skills in problem-solving.
- Ability to acquire, maintain and influence relationships, e.g., stakeholders, customers, vendors, and investors.
- Knowledge of the markets specific luxury / lifestyle hotel sector.
- Effective conflict and change management skills.
- Experience in a rooftop bar.
Salary: £12.71 p/h + service charge, plus benefits.
At Sea Containers London we are committed to giving our employees the skills and support required to deliver extraordinary experiences, and most importantly, to grow in their careers. On top of this we also like to offer our teams a wide range of benefits including:
- Guest experience including dinner and drinks.
- 6 complimentary nights a year at any Lore Group hotel.
- Lore Group Employee & Immediate Family Rates.
- Lore Group Friend and Family Rates.
- 50% Employee discount and 25% Friends and Family discount at over 800 partner hotels via Lore Discovery.
- 50% discount in Lore Group restaurants and bars.
- Discounts in our spa and cinema.
- Contribution towards Health - Cash Plan.
- 2 days paid volunteering leave per year.
- Life Assurance.
- Length of service incentives (additional holiday).
- Bespoke training programmes.
- Free meals on duty.
- Incentives such as Ride-to-Work and season ticket loan.
- Quarterly employee award ceremony and company staff parties.
- Employee assistance programme.
Location: London
Rooftop Bar Waiter / Waitress in London employer: Lore Group
Lore Group is an excellent employer, offering a vibrant work culture at Sea Containers London where creativity and teamwork thrive. Employees benefit from competitive pay, free meals on duty, and numerous opportunities for personal and professional growth, making it a rewarding place to build a career in hospitality.
