At a Glance
- Tasks: Lead and support the reservations team while ensuring exceptional customer service.
- Company: Vibrant lifestyle hotel on London's iconic South Bank and trendy Shoreditch.
- Benefits: Enjoy complimentary stays, discounts, and bespoke training programmes.
- Other info: Opportunities for career growth and a fun, supportive workplace culture.
- Why this job: Join a dynamic team and make a real impact in a stylish environment.
- Qualifications: Strong communication skills and experience in hotel operations.
The predicted salary is between 30000 - 40000 £ per year.
A lifestyle hotel based on London’s eccentric South Bank. With 354 bedrooms, award-winning food and drink outlets and an electric energy, Sea Containers London is a destination where glamour meets brutalism – and it's your London anchor on the River Thames. On Shoreditch High Street, One Hundred Shoreditch is an independent spirit that sits at the social heart of evolving Shoreditch - with 258 bedrooms and suites, five event spaces, and a line-up of food and drink that moves from day to night.
The Reservations Supervisor (Mat Cover) at Sea Containers London & One Hundred Shoreditch is responsible for providing leadership and support to the reservations team. This role involves overseeing day-to-day operations of both properties, ensuring accuracy in reservation processing, and delivering exceptional customer service. The Reservations Supervisor works closely with team members to achieve departmental goals and maintain a high standard of efficiency. The role will report directly to the Reservations Manager and will have a dotted reporting line to the Head of Revenue at the location the position is based at.
Key Responsibilities- Lead, coach and motivate the Reservations team, fostering a positive, high-performing and guest-focused culture.
- Oversee day-to-day reservation operations, ensuring all bookings, amendments and cancellations are processed accurately and efficiently.
- Deliver exceptional customer service by managing guest enquiries, resolving escalated issues and accommodating special requests.
- Monitor reservation trends, occupancy levels and performance metrics, using data to identify opportunities for improvement and revenue optimisation.
- Support the training and development of team members through regular coaching, feedback and skills development initiatives.
- Collaborate closely with the Reservations Manager and cross-functional teams to ensure seamless operations, effective communication and commercial success.
- Strong communication and presentation skills
- Experience in hotel operations and service quality levels
- Strong organisation and analytical skills in problem solving
- Ability to build, maintain and influence relationships, e.g. stakeholders, customers, vendors, and investors
- Knowledge of the markets specific to the luxury/lifestyle hotel sector
- Effective conflict and change management skills
At Sea Containers London we are committed to giving our employees the skills and support required to deliver extraordinary experiences, and most importantly, to grow in their careers. On top of this we also like to offer our teams a wide range of benefits including:
- Guest experience including dinner and drinks
- 6 complimentary nights a year at any Lore Group hotel
- Lore Group Employee & Immediate Family Rates
- Lore Group Friend and Family Rates
- 50% Employee discount and 25% Friends and Family discount at over 800 partner hotels via Lore Discovery
- 50% discount in Lore Group restaurants and bars
- Discounts in our spa and cinema
- Contribution towards Health - Cash Plan
- 2 days paid volunteering leave per year
- Life Assurance
- Length of service incentives (additional holiday)
- Bespoke training programmes
- Free meals on duty
- Incentives such as Ride-to-Work and season ticket loan
- Quarterly employee award ceremony and company staff parties
- Employee assistance programme
Location: London
StudySmarter Expert Advice🤫
We think this is how you could land Reservations Supervisor in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Lore Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Lore Group
Don't be shy about reaching out to Lore Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Reservations Supervisor in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Lore Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Lore Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
