At a Glance
- Tasks: Manage reservations and deliver exceptional guest experiences at two vibrant London hotels.
- Company: Join the dynamic team at Sea Containers London and One Hundred Shoreditch.
- Benefits: Enjoy competitive salary, discounts, complimentary stays, and professional development opportunities.
- Other info: Collaborative culture with excellent career growth and fun team events.
- Why this job: Be the first point of contact for guests and create memorable experiences in a lively environment.
- Qualifications: Passion for hospitality, strong communication skills, and attention to detail.
The predicted salary is between 27130 - 27130 £ per year.
A lifestyle hotel based on London’s eccentric South Bank. With 354 bedrooms, award-winning food and drink outlets and an electric energy, Sea Containers London is a destination where glamour meets brutalism – and it's your London anchor on the River Thames. On Shoreditch High Street, One Hundred Shoreditch is an independent spirit that sits at the social heart of evolving Shoreditch - with 258 bedrooms and suites, five event spaces, and a line-up of food and drink that moves from day to night.
Join two of London's most exciting lifestyle hotels and become the first point of contact for guests planning their stay. As a Reservations Agent, you'll play a vital role in delivering exceptional guest experiences by managing room reservations, providing expert advice, and maximising booking opportunities across both properties. Reporting to the Reservations Supervisor, you'll work closely with the Reservations teams to ensure every guest receives a seamless and personalised service from the moment they enquire.
What You'll Be Doing
- Manage incoming reservations via phone, email and online channels across both hotels.
- Accurately process new bookings, amendments and cancellations using hotel reservation systems.
- Provide guests with information on room types, rates, packages, promotions and hotel facilities.
- Deliver outstanding customer service, handling enquiries and resolving reservation-related issues with professionalism and care.
- Identify upselling opportunities, including room upgrades, packages and additional services, to enhance the guest experience and drive revenue.
- Maintain accurate reservation records and ensure guest information is handled securely and confidentially.
- Collaborate with colleagues across departments to ensure smooth communication and exceptional guest journeys.
- Support departmental goals through teamwork, continuous learning and a proactive approach.
What We're Looking For
- A passion for hospitality and creating memorable guest experiences.
- Excellent communication and interpersonal skills.
- Strong attention to detail and organisational abilities.
- Confidence working in a fast-paced, customer-focused environment.
- A commercial mindset with the ability to identify sales opportunities.
- Comfort learning and using reservation and property management systems.
- A positive, collaborative attitude and eagerness to develop within a hospitality career.
Salary: £27,130 per annum, plus service charge
At Sea Containers London we are committed to giving our employees the skills and support required to deliver extraordinary experiences, and most importantly, to grow in their careers. On top of this we also like to offer our teams a wide range of benefits including:
- Guest experience including dinner and drinks
- 6 complimentary nights a year at any Lore Group hotel
- Lore Group Employee & Immediate Family Rates
- Lore Group Friend and Family Rates
- 50% Employee discount and 25% Friends and Family discount at over 800 partner hotels via Lore Discovery
- 50% discount in Lore Group restaurants and bars
- Discounts in our spa and cinema
- Contribution towards Health - Cash Plan
- 2 days paid volunteering leave per year
- Life Assurance
- Length of service incentives (additional holiday)
- Bespoke training programmes
- Free meals on duty
- Incentives such as Ride-to-Work and season ticket loan
- Quarterly employee award ceremony and company staff parties
- Employee assistance programme
Location: London
Reservations Agent in London employer: Lore Group
Lore Group is an excellent employer, offering a vibrant work culture at Sea Containers London where creativity and teamwork thrive. Employees benefit from competitive pay, free meals on duty, and numerous opportunities for personal and professional growth, making it a rewarding place to build a career in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Reservations Agent in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Lore Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Lore Group
Don't be shy about reaching out to Lore Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Reservations Agent in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Lore Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Lore Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
