At a Glance
- Tasks: Welcome guests, handle luggage, and create memorable experiences at our vibrant hotel.
- Company: Join Sea Containers London, a stylish hotel on the iconic South Bank.
- Benefits: Enjoy competitive salary, discounts, complimentary stays, and career growth opportunities.
- Other info: Flexible shifts with a dynamic team in a fast-paced environment.
- Why this job: Be the face of hospitality, making every guest's stay unforgettable.
- Qualifications: Previous customer service experience and a full UK driving licence required.
The predicted salary is between 35000 - 35000 £ per year.
A lifestyle hotel based on London’s eccentric South Bank. With 354 bedrooms, award-winning food and drink outlets and an electric energy, Sea Containers London is a destination where glamour meets brutalism – and it's your London anchor on the River Thames.
We are looking for a passionate and guest-focused Luggage Porter/Door Person to join our Front Office team. This is a highly visible and guest-facing role where you will act as a Luggage Porter, Door Person, concierge support and valet assistant, ensuring every guest journey is seamless from arrival through to departure.
As one of the first and last people our guests interact with, you will play a key role in creating exceptional first impressions and delivering intuitive service. You will warmly welcome guests, assist with luggage handling, support guest arrivals and departures, maintain an active presence at the hotel entrance and lobby, and ensure each interaction reflects the standards and personality of Sea Containers London.
The role also includes assisting guests with local recommendations, arranging transportation where required, supporting Front Office operations during busy periods and helping deliver memorable guest experiences. You will work closely with the wider Front Office team and play an important part in ensuring daily operations run smoothly.
As part of the role, you will also support valet services. This includes safely driving guest vehicles and assisting with vehicle management processes. Therefore, a full UK driving licence is essential for this position.
We are looking for someone with previous hospitality, concierge, guest services, luggage porter or customer-facing experience who naturally enjoys engaging with people. You will be proactive, professional and confident in creating positive experiences while remaining calm in a fast-paced environment. Flexibility is important, as the role will involve shift work including evenings, weekends and holidays.
At Sea Containers London we are committed to giving our employees the skills and support required to deliver extraordinary experiences, and most importantly, to grow in their careers. On top of this we also like to offer our teams a wide range of benefits including:
- Guest experience including dinner and drinks
- 6 complimentary nights a year at any Lore Group hotel
- Lore Group Employee & Immediate Family Rates
- Lore Group Friend and Family Rates
- 50% Employee discount and 25% Friends and Family discount at over 800 partner hotels via Lore Discovery
- 50% discount in Lore Group restaurants and bars
- Discounts in our spa and cinema
- Contribution towards Health - Cash Plan
- 2 days paid volunteering leave per year
- Life Assurance
- Length of service incentives (additional holiday)
- Bespoke training programmes
- Free meals on duty
- Incentives such as Ride-to-Work and season ticket loan
- Quarterly employee award ceremony and company staff parties
- Employee assistance programme
Location: London
Luggage Porter/Door Person in London employer: Lore Group
Sea Containers London is an exceptional employer that prioritises employee growth and development within a vibrant and dynamic work environment. With a commitment to delivering extraordinary guest experiences, the hotel offers a range of benefits including complimentary stays at Lore Group hotels, generous discounts, and bespoke training programmes, all while fostering a culture of teamwork and recognition. Located on the iconic South Bank, employees enjoy a unique blend of glamour and energy, making it an exciting place to build a rewarding career in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Luggage Porter/Door Person in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Lore Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Lore Group
Don't be shy about reaching out to Lore Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Luggage Porter/Door Person in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Lore Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Lore Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
