At a Glance
- Tasks: Deliver exceptional service and create memorable dining experiences for guests.
- Company: Join the vibrant Sea Containers London, where glamour meets energy on the River Thames.
- Benefits: Enjoy competitive pay, discounts, complimentary stays, and a supportive work environment.
- Other info: Opportunities for training, volunteering, and fun staff events await you!
- Why this job: Be part of a dynamic team in a stylish hotel and grow your career in hospitality.
- Qualifications: Strong communication skills and a passion for providing excellent customer service.
The predicted salary is between 25000 - 30000 £ per year.
A lifestyle hotel based on London’s eccentric South Bank. With 354 bedrooms, award-winning food and drink outlets and an electric energy, Sea Containers London is a destination where glamour meets brutalism – and it's your London anchor on the River Thames.
As the Restaurant Waiter, you will play a vital part in creating a positive dining experience for our guests. You will provide attentive service, take orders, and ensure the timely and accurate delivery of food and beverages, contributing to the overall success of our restaurant. The role will report directly to the Restaurant Floor Manager/Supervisor and will have a dotted reporting line to the Restaurant Manager at the location the position is based at.
DUTIES AND RESPONSIBILITIES
- Deliver friendly, professional guest service, ensuring a personalised and high-quality dining experience.
- Accurately take and deliver food and beverage orders, providing menu recommendations and maintaining strong product knowledge.
- Maintain clean and well-presented tables, ensuring efficient setup, clearing, and overall dining environment.
- Drive sales through upselling and promotion of menu items and specials while handling billing and payments accurately.
- Collaborate with team members to ensure smooth service, support training of new staff, and assist with bar and terrace operations as required.
Skills and Knowledge
- Strong communication and presentation skills (verbal, listening, writing).
- Experience in hotel operations and service quality levels.
- Strong organization and analytical skills in problem-solving.
- Ability to acquire, maintain and influence relationships e.g., stakeholders, customers, vendors, investors.
- Knowledge of the markets specific luxury/lifestyle hotel sector.
- Effective conflict and change management skills.
Salary: £12.71 p/h + service charge, plus benefits.
At Sea Containers London we are committed to giving our employees the skills and support required to deliver extraordinary experiences, and most importantly, to grow in their careers. On top of this we also like to offer our teams a wide range of benefits including:
- Guest experience including dinner and drinks.
- 6 complimentary nights a year at any Lore Group hotel.
- Lore Group Employee & Immediate Family Rates.
- Lore Group Friend and Family Rates.
- 50% Employee discount and 25% Friends and Family discount at over 800 partner hotels via Lore Discovery.
- 50% discount in Lore Group restaurants and bars.
- Discounts in our spa and cinema.
- Contribution towards Health - Cash Plan.
- 2 days paid volunteering leave per year.
- Life Assurance.
- Length of service incentives (additional holiday).
- Bespoke training programmes.
- Free meals on duty.
- Incentives such as Ride-to-Work and season ticket loan.
- Quarterly employee award ceremony and company staff parties.
- Employee assistance programme.
Location: London
F&B Waiter/ess in London employer: Lore Group
At One Hundred, located in the vibrant heart of Shoreditch, we pride ourselves on being an exceptional employer that values both employee wellbeing and professional growth. Our dynamic work culture fosters collaboration and creativity, offering a range of benefits including generous discounts, complimentary stays, and bespoke training programmes, all while ensuring our team members enjoy a fulfilling and rewarding experience in one of London's most exciting areas.
StudySmarter Expert Advice🤫
We think this is how you could land F&B Waiter/ess in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Lore Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Lore Group
Don't be shy about reaching out to Lore Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace F&B Waiter/ess in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Lore Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Lore Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
