At a Glance
- Tasks: Deliver exceptional service and create memorable dining experiences for guests.
- Company: Join the vibrant Sea Containers London, where glamour meets energy on the River Thames.
- Benefits: Enjoy competitive pay, discounts, complimentary stays, and a supportive work environment.
- Other info: Opportunities for training, volunteering, and fun staff events await you!
- Why this job: Be part of a dynamic team in a stylish hotel and grow your career in hospitality.
- Qualifications: Strong communication skills and a passion for providing excellent customer service.
The predicted salary is between 25000 - 30000 € per year.
A lifestyle hotel based on London’s eccentric South Bank. With 354 bedrooms, award-winning food and drink outlets and an electric energy, Sea Containers London is a destination where glamour meets brutalism – and it's your London anchor on the River Thames.
As the Restaurant Waiter, you will play a vital part in creating a positive dining experience for our guests. You will provide attentive service, take orders, and ensure the timely and accurate delivery of food and beverages, contributing to the overall success of our restaurant. The role will report directly to the Restaurant Floor Manager/Supervisor and will have a dotted reporting line to the Restaurant Manager at the location the position is based at.
DUTIES AND RESPONSIBILITIES- Deliver friendly, professional guest service, ensuring a personalised and high-quality dining experience.
- Accurately take and deliver food and beverage orders, providing menu recommendations and maintaining strong product knowledge.
- Maintain clean and well-presented tables, ensuring efficient setup, clearing, and overall dining environment.
- Drive sales through upselling and promotion of menu items and specials while handling billing and payments accurately.
- Collaborate with team members to ensure smooth service, support training of new staff, and assist with bar and terrace operations as required.
- Strong communication and presentation skills (verbal, listening, writing).
- Experience in hotel operations and service quality levels.
- Strong organization and analytical skills in problem-solving.
- Ability to acquire, maintain and influence relationships e.g., stakeholders, customers, vendors, investors.
- Knowledge of the markets specific luxury/lifestyle hotel sector.
- Effective conflict and change management skills.
Salary: £12.71 p/h + service charge, plus benefits.
At Sea Containers London we are committed to giving our employees the skills and support required to deliver extraordinary experiences, and most importantly, to grow in their careers. On top of this we also like to offer our teams a wide range of benefits including:
- Guest experience including dinner and drinks.
- 6 complimentary nights a year at any Lore Group hotel.
- Lore Group Employee & Immediate Family Rates.
- Lore Group Friend and Family Rates.
- 50% Employee discount and 25% Friends and Family discount at over 800 partner hotels via Lore Discovery.
- 50% discount in Lore Group restaurants and bars.
- Discounts in our spa and cinema.
- Contribution towards Health - Cash Plan.
- 2 days paid volunteering leave per year.
- Life Assurance.
- Length of service incentives (additional holiday).
- Bespoke training programmes.
- Free meals on duty.
- Incentives such as Ride-to-Work and season ticket loan.
- Quarterly employee award ceremony and company staff parties.
- Employee assistance programme.
Location: London
F&B Waiter/ess in London employer: Lore Group
At Sea Containers London, we pride ourselves on being an exceptional employer, offering a vibrant work culture that thrives on creativity and collaboration. Our commitment to employee growth is evident through bespoke training programmes and generous benefits, including complimentary stays at our hotels and discounts across our restaurants and bars. Located in the heart of London's South Bank, we provide a dynamic environment where you can develop your skills while enjoying a unique lifestyle experience.
StudySmarter Expert Advice🤫
We think this is how you could land F&B Waiter/ess in London
✨Tip Number 1
Get to know the venue! Before your interview, pop by Sea Containers London and soak up the atmosphere. Familiarise yourself with the menu and the vibe of the place. This will help you stand out and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your people skills! As a waiter, you'll be interacting with guests all day long. Try role-playing with friends or family to get comfortable with taking orders and upselling menu items. The more confident you are, the better your chances of landing the job!
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or at local events. They can give you insider tips about the application process and what it’s really like to work at Sea Containers London. Plus, a referral can go a long way!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team. Make sure to highlight your relevant experience and enthusiasm for the role!
We think you need these skills to ace F&B Waiter/ess in London
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your experience. A touch of humour or a personal story can make your application stand out.
Tailor Your Application:Make sure to tailor your application specifically for the F&B Waiter/ess role at Sea Containers London. Highlight relevant experience and skills that match the job description, like your communication skills and ability to upsell.
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a well-structured application that gets straight to the good stuff!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Lore Group
✨Know the Menu Inside Out
Before your interview, make sure you familiarise yourself with the restaurant's menu. Understand the ingredients, preparation methods, and any specials they might have. This will not only impress your interviewers but also show that you're genuinely interested in providing a top-notch dining experience.
✨Show Off Your Communication Skills
As a waiter, communication is key. During the interview, practice clear and confident speaking. Be prepared to demonstrate how you would handle various guest interactions, from taking orders to resolving complaints. This will highlight your ability to create a positive atmosphere for diners.
✨Demonstrate Team Spirit
Collaboration is crucial in a busy restaurant environment. Share examples of how you've worked effectively in a team before. Whether it’s training new staff or supporting colleagues during peak times, showing that you can work well with others will resonate with the hiring managers.
✨Dress to Impress
First impressions matter! Dress smartly and appropriately for the interview, reflecting the hotel's stylish vibe. A polished appearance shows that you understand the importance of presentation in the hospitality industry and are ready to represent their brand.
