At a Glance
- Tasks: Be the friendly face of our restaurant, managing reservations and creating memorable guest experiences.
- Company: Join Sea Containers London, a vibrant lifestyle hotel on the iconic South Bank.
- Benefits: Earn £12.71 p/h plus service charge, with amazing perks like discounts and complimentary stays.
- Other info: Enjoy career growth opportunities and a supportive work culture.
- Why this job: Engage with diverse guests and be part of a dynamic team in a stylish setting.
- Qualifications: Confident, personable, and ready to thrive in a fast-paced environment.
The predicted salary is between 26400 - 26400 £ per year.
A lifestyle hotel based on London’s eccentric South Bank. With 354 bedrooms, award-winning food and drink outlets and an electric energy, Sea Containers London is a destination where glamour meets brutalism – and it's your London anchor on the River Thames.
About the Role
We’re looking for a confident, personable Host/Hostess to be the welcoming face of our restaurant. If you thrive in a fast-paced environment, love engaging with people, and take pride in delivering outstanding service, we’d love to hear from you.
Key Responsibilities
- Create a warm, friendly and professional first impression for every guest
- Manage reservations and seating using OpenTable and Micros
- Build genuine connections with guests, recognising regulars and enhancing their experience
- Anticipate guest needs and ensure a smooth, enjoyable visit from arrival to departure
- Communicate effectively with the restaurant, kitchen and management teams (including dietary requirements, celebrations, and special requests)
- Maintain a clear overview of the dining room to ensure efficient service flow
- Handle phone and in-person enquiries with confidence and professionalism
- Be a knowledgeable point of contact, guiding guests around the venue and hotel
Salary: £12.71 p/h + service charge, plus benefits
At Sea Containers London we are committed to giving our employees the skills and support required to deliver extraordinary experiences, and most importantly, to grow in their careers. On top of this we also like to offer our teams a wide range of benefits including:
- Guest experience including dinner and drinks
- 6 complimentary nights a year at any Lore Group hotel
- Lore Group Employee & Immediate Family Rates
- Lore Group Friend and Family Rates
- 50% Employee discount and 25% Friends and Family discount at over 800 partner hotels via Lore Discovery
- 50% discount in Lore Group restaurants and bars
- Discounts in our spa and cinema
- Contribution towards Health - Cash Plan
- 2 days paid volunteering leave per year
- Life Assurance
- Length of service incentives (additional holiday)
- Bespoke training programmes
- Free meals on duty
- Incentives such as Ride-to-Work and season ticket loan
- Quarterly employee award ceremony and company staff parties
- Employee assistance programme
Location: London
F&B Host in London employer: Lore Group
Sea Containers London is an exceptional employer that fosters a vibrant and inclusive work culture, where employees are empowered to grow their careers while delivering extraordinary guest experiences. Located on the iconic South Bank, our team enjoys a range of benefits including complimentary hotel stays, generous discounts, and bespoke training programmes, all within a dynamic environment that celebrates individuality and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land F&B Host in London
✨Tip Number 1
Get to know the venue! Familiarise yourself with Sea Containers London and its vibe. When you walk in for your interview, show off your knowledge about the hotel and its offerings – it’ll impress the hiring team and show you’re genuinely interested.
✨Tip Number 2
Practice your people skills! As a Host/Hostess, you’ll be the face of the restaurant. Role-play with friends or family to nail that warm, friendly greeting and learn how to handle tricky situations with confidence.
✨Tip Number 3
Be ready to showcase your multitasking abilities. During the interview, share examples of how you’ve managed busy environments before. Whether it’s handling reservations or keeping an eye on the dining room flow, let them know you can juggle it all!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace F&B Host in London
Some tips for your application 🫡
Be Yourself:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your confidence and friendliness – it’s what we’re looking for in a Host/Hostess.
Tailor Your Application:Make sure to customise your application to highlight your experience in hospitality and customer service. Mention any relevant skills, like managing reservations or creating a welcoming atmosphere, that align with our vibe at Sea Containers London.
Show Your Passion:We love candidates who are genuinely excited about the role! Share why you’re passionate about providing outstanding service and how you enjoy engaging with guests. This will help us see how you fit into our team.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Lore Group
✨Know the Venue Inside Out
Before your interview, take some time to research Sea Containers London. Familiarise yourself with their dining options, atmosphere, and any unique features. This will not only impress your interviewers but also help you answer questions about how you can enhance the guest experience.
✨Show Off Your People Skills
As a Host/Hostess, engaging with guests is key. During the interview, be sure to share examples of how you've built connections with customers in the past. Practice your warm greetings and friendly demeanour, as this will reflect the welcoming vibe they’re looking for.
✨Master the Tech
Get comfortable with reservation systems like OpenTable and Micros. If you have experience with these or similar platforms, mention it! If not, do a bit of research to understand how they work. Showing that you're tech-savvy will give you an edge in managing reservations efficiently.
✨Anticipate Questions About Guest Needs
Think about how you would handle various guest scenarios, such as dietary requirements or special requests. Prepare to discuss how you would ensure a smooth experience from arrival to departure. This shows that you’re proactive and ready to provide outstanding service.
