Bellman in London

Who we are…Lore Group is an international hospitality company that designs, transforms, manages and operates hotel and food and drink concepts in notable cities across Europe and the United States. We deliver approachable and inspired spaces to our guests from around the world – thoughtful design, intuitive service, and stories that last is at the core of everything we do. Our diverse portfolio of award-winning properties includes Pulitzer Amsterdam and Sea Containers London, Riggs Washington D.C. We believe passion, a clear vision and best-in-class talent leads to extraordinary results.

The Bellman

The Bellman is a highly visible, guest‑facing role central to creating outstanding first and last impressions at Sea Containers London. As a key presence in the lobby, the role ensures seamless, personalised arrivals and departures, reflecting the hotel’s commitment to exceptional hospitality from the moment guests arrive.

Key Responsibilities

• Deliver outstanding first and last impressions by warmly welcoming and farewelling guests, assisting with luggage, rooming, and smooth arrivals and departures.

• Manage door, lobby, and parking operations, ensuring all areas are well presented, fully manned, and prepared for guest arrivals, events, and VIP movements.

• Provide transport, valet, and basic concierge support, including driving and parking vehicles, arranging taxis, giving directions, and promoting hotel amenities.

• Ensure guest safety and security by following luggage handling procedures, monitoring entrances, and reporting concerns promptly and professionally.

• Communicate effectively with Front Office and other departments, support events and peak operations, handle cash responsibly, and assist with training and team presentation standards.

Skills & Knowledge

• Excellent communication and presentation skills, with a highly guest‑centric approach focused on listening, personalisation, and anticipation of needs.

• Proven experience delivering training, with strong organisational, analytical, and problem‑solving abilities.

• Strong relationship‑building skills, able to influence and collaborate effectively with guests, colleagues, and stakeholders.

• Demonstrated experience in a similar role within the luxury or lifestyle hospitality sector, with sound conflict and change management capabilities.

• Confident in directing guests and providing clear guidance, with a genuine interest in the luxury hotel and leisure market.

Salary: Competitive + Service Charge