At a Glance
- Tasks: Lead and support the housekeeping team while ensuring exceptional service delivery.
- Company: Join a vibrant hotel in the heart of Shoreditch with a focus on wellbeing.
- Benefits: Competitive salary, discounts, complimentary stays, and health contributions.
- Other info: Opportunities for training, career growth, and employee recognition events.
- Why this job: Make your mark in a dynamic environment and enjoy a fun team culture.
- Qualifications: Experience in housekeeping or hotel operations with strong organisational skills.
The predicted salary is between 31738 - 31738 £ per year.
Located in a prominent position on Shoreditch High Street, One Hundred signifies the evolution of Shoreditch and is home to 258 bedrooms and suites, restaurants and bars, and five meeting and event spaces. The restaurants and bars include Seed Library, a cocktail bar by renowned bartender Mr Lyan, and Kaso, a rooftop bar and terrace with panoramic views across East London. The lobby bar and coffee shop and Sticks & Sushi complete the hotel’s food and drinks offering. Bedrooms and suites at the hotel place emphasis on comfort and are designed as your retreat from the vibrancy and energy of the area, providing headspace and calm in the heart of Shoreditch, allowing you to disconnect from the outside world. An independent spirit at the social heart of an evolving Shoreditch.
Responsibilities:
- Leading and supporting the housekeeping team, including Room Attendants, House Porters, Laundry Attendants, Public Area Cleaners, and Floor Supervisors.
- Coordinating daily housekeeping operations, assigning tasks, and ensuring smooth day-to-day service delivery.
- Providing training, guidance, and quality spot checks to maintain exceptional standards.
- Managing key administrative tasks, including rota planning, agency timesheets, emails, and departmental records.
- Acting as the main point of contact for housekeeping, liaising with internal departments, guests, and external suppliers.
- Monitoring inventory levels for cleaning supplies, linens, and guest amenities, and raising purchase requests where needed.
- Supporting guest requests and resolving housekeeping-related concerns promptly and professionally.
- Assisting with scheduling deep cleans and special projects to ensure minimal disruption to the guest experience.
What we’re looking for:
- Previous experience in housekeeping or hotel operations, ideally in a luxury or lifestyle hospitality environment.
- Strong organisational skills with the ability to manage multiple priorities in a fast-paced setting.
- Excellent communication and interpersonal skills.
- A hands-on leadership style with the ability to motivate, coach, and support a team.
- Strong attention to detail and a commitment to delivering exceptional service standards.
- Confidence in handling guest concerns and collaborating across departments.
- Someone who embodies Lore Group’s core values: Family, Discovery, Detail, and Spirit.
Salary: £31,738 p/a + service charge, plus benefits.
This is an opportunity to make your mark on Shoreditch. As a team, we love to have fun, with a focus on our wellbeing at the heart of everything we do. In addition to a competitive salary, we offer a range of benefits that include:
- Guest experience including dinner and drinks.
- 6 complimentary nights a year at any Lore Group hotel.
- Lore Group Employee & Immediate Family Rates.
- Lore Group Friend and Family Rates.
- 50% Employee discount and 25% Friends and Family discount at over 800 partner hotels via Lore Discovery.
- 50% discount in Lore Group restaurants and bars.
- Contribution towards Health Cash Plan.
- Life Assurance.
- 2 days paid volunteering leave per year.
- Length of service incentives (additional holiday).
- Bespoke training programmes.
- Free meals on duty.
- Incentives such as Ride-to-Work and season ticket loan.
- Quarterly employee award ceremony and company staff parties.
- Employee assistance programme.
Location: London
Housekeeping Office Coordinator employer: Lore Group
At One Hundred, located in the vibrant heart of Shoreditch, we pride ourselves on being an exceptional employer that values both our team and our guests. With a strong focus on employee wellbeing, we offer competitive salaries, generous benefits including complimentary stays at our hotels, and bespoke training programmes to foster personal and professional growth. Join us in a dynamic work culture where fun and family spirit thrive, making every day rewarding and meaningful.
StudySmarter Expert Advice🤫
We think this is how you could land Housekeeping Office Coordinator
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can go a long way in landing that Housekeeping Office Coordinator role.
✨Tip Number 2
Be proactive! Don’t just wait for job postings to pop up. Visit our website regularly and apply directly for roles that catch your eye. Show us you’re keen by expressing your interest even before a position is officially listed.
✨Tip Number 3
Prepare for interviews by researching the company culture and values. Familiarise yourself with our ethos at Lore Group, especially around Family, Discovery, Detail, and Spirit. This will help you stand out as a candidate who truly fits in.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can keep you fresh in our minds. It shows your enthusiasm for the role and gives you another chance to highlight why you’d be a great fit for the team.
We think you need these skills to ace Housekeeping Office Coordinator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Housekeeping Office Coordinator role. Highlight any previous experience in housekeeping or hotel operations, especially in luxury settings, to show us you’re the right fit.
Craft a Personal Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about this role and how your values align with ours. Don’t forget to mention your hands-on leadership style and how you motivate teams!
Show Off Your Organisational Skills:In your application, give examples of how you’ve managed multiple priorities in fast-paced environments. We want to see your strong organisational skills in action, so share specific instances where you’ve excelled!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Lore Group
✨Know Your Stuff
Before the interview, make sure you understand the role of a Housekeeping Office Coordinator inside out. Familiarise yourself with the responsibilities listed in the job description, especially around managing teams and coordinating operations. This will help you speak confidently about how your experience aligns with what they’re looking for.
✨Showcase Your Leadership Skills
Since this role involves leading a team, be ready to share specific examples of how you've motivated and supported staff in the past. Think about times when you’ve resolved conflicts or improved team performance. This will demonstrate your hands-on leadership style and ability to foster a positive work environment.
✨Communicate Clearly
Excellent communication is key in this role. Practice articulating your thoughts clearly and concisely. During the interview, listen carefully to questions and respond thoughtfully. If you can show that you can liaise effectively with both guests and internal departments, you’ll stand out as a strong candidate.
✨Emphasise Attention to Detail
In hospitality, attention to detail can make or break the guest experience. Prepare to discuss how you ensure high standards in housekeeping and any systems you’ve implemented to maintain quality. Highlighting your commitment to exceptional service will resonate well with the interviewers.
