At a Glance
- Tasks: Lead and support the housekeeping team while ensuring exceptional service delivery.
- Company: Join a vibrant hotel in the heart of Shoreditch with a focus on wellbeing.
- Benefits: Competitive salary, discounts, complimentary stays, and health contributions.
- Other info: Opportunities for training, career growth, and employee recognition events.
- Why this job: Make your mark in a dynamic environment and enjoy a fun team culture.
- Qualifications: Experience in housekeeping or hotel operations with strong organisational skills.
The predicted salary is between 31738 - 31738 £ per year.
Located in a prominent position on Shoreditch High Street, One Hundred signifies the evolution of Shoreditch and is home to 258 bedrooms and suites, restaurants and bars, and five meeting and event spaces. The restaurants and bars include Seed Library, a cocktail bar by renowned bartender Mr Lyan, and Kaso, a rooftop bar and terrace with panoramic views across East London. The lobby bar and coffee shop and Sticks & Sushi complete the hotel’s food and drinks offering. Bedrooms and suites at the hotel place emphasis on comfort and are designed as your retreat from the vibrancy and energy of the area, providing headspace and calm in the heart of Shoreditch, allowing you to disconnect from the outside world. An independent spirit at the social heart of an evolving Shoreditch.
Responsibilities:
- Leading and supporting the housekeeping team, including Room Attendants, House Porters, Laundry Attendants, Public Area Cleaners, and Floor Supervisors.
- Coordinating daily housekeeping operations, assigning tasks, and ensuring smooth day-to-day service delivery.
- Providing training, guidance, and quality spot checks to maintain exceptional standards.
- Managing key administrative tasks, including rota planning, agency timesheets, emails, and departmental records.
- Acting as the main point of contact for housekeeping, liaising with internal departments, guests, and external suppliers.
- Monitoring inventory levels for cleaning supplies, linens, and guest amenities, and raising purchase requests where needed.
- Supporting guest requests and resolving housekeeping-related concerns promptly and professionally.
- Assisting with scheduling deep cleans and special projects to ensure minimal disruption to the guest experience.
What we’re looking for:
- Previous experience in housekeeping or hotel operations, ideally in a luxury or lifestyle hospitality environment.
- Strong organisational skills with the ability to manage multiple priorities in a fast-paced setting.
- Excellent communication and interpersonal skills.
- A hands-on leadership style with the ability to motivate, coach, and support a team.
- Strong attention to detail and a commitment to delivering exceptional service standards.
- Confidence in handling guest concerns and collaborating across departments.
- Someone who embodies Lore Group’s core values: Family, Discovery, Detail, and Spirit.
Salary: £31,738 p/a + service charge, plus benefits.
This is an opportunity to make your mark on Shoreditch. As a team, we love to have fun, with a focus on our wellbeing at the heart of everything we do. In addition to a competitive salary, we offer a range of benefits that include:
- Guest experience including dinner and drinks.
- 6 complimentary nights a year at any Lore Group hotel.
- Lore Group Employee & Immediate Family Rates.
- Lore Group Friend and Family Rates.
- 50% Employee discount and 25% Friends and Family discount at over 800 partner hotels via Lore Discovery.
- 50% discount in Lore Group restaurants and bars.
- Contribution towards Health Cash Plan.
- Life Assurance.
- 2 days paid volunteering leave per year.
- Length of service incentives (additional holiday).
- Bespoke training programmes.
- Free meals on duty.
- Incentives such as Ride-to-Work and season ticket loan.
- Quarterly employee award ceremony and company staff parties.
- Employee assistance programme.
Location: London
Housekeeping Office Coordinator employer: Lore Group
At One Hundred, located in the vibrant heart of Shoreditch, we pride ourselves on being an exceptional employer that values both employee wellbeing and professional growth. Our dynamic work culture fosters collaboration and creativity, offering a range of benefits including generous discounts, complimentary stays, and bespoke training programmes, all while ensuring our team members enjoy a fulfilling and rewarding experience in one of London's most exciting areas.
StudySmarter Expert Advice🤫
We think this is how you could land Housekeeping Office Coordinator
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Lore Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Lore Group
Don't be shy about reaching out to Lore Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Housekeeping Office Coordinator
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Lore Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Lore Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
