At a Glance
- Tasks: Welcome guests and create memorable experiences from check-in to check-out.
- Company: One Hundred Shoreditch, a vibrant hotel in the heart of East London.
- Benefits: Competitive salary, discounts, complimentary stays, and wellness-focused perks.
- Other info: Flexible shifts with opportunities for growth and development.
- Why this job: Join a fun team and make a real impact on guest experiences.
- Qualifications: Experience in hospitality or customer service and a passion for exceptional service.
The predicted salary is between 30000 - 35005 £ per year.
Located in a prominent position on Shoreditch High Street, One Hundred signifies the evolution of Shoreditch and is home to 258 bedrooms and suites, restaurants and bars and five meeting and event spaces. The restaurants and bars include Seed Library, a cocktail bar by renowned bartender Mr Lyan and Kaso a rooftop bar and terrace with panoramic views across East London. The lobby bar and coffee shop and Sticks & Sushi complete the hotel’s food and drinks offering. Bedrooms and suites at the hotel place emphasis on comfort and are designed as your retreat from the vibrancy and energy of the area, providing headspace and calm the heart of Shoreditch allowing you to disconnect from the outside world.
As a Guest Experience Agent, you'll be the face of the hotel, providing a seamless and personalised experience from check-in to check-out. You'll play a key role in ensuring every guest feels welcomed, valued, and connected to everything One Hundred Shoreditch has to offer.
What You'll Be Doing:
- Welcoming guests and delivering efficient check-in and check-out experiences.
- Creating genuine and memorable guest interactions throughout their stay.
- Responding to guest enquiries, requests, and feedback with professionalism and care.
- Managing reservations, payments, and guest accounts accurately.
- Promoting hotel facilities, events, and local recommendations.
- Collaborating with Housekeeping, Food & Beverage, and other departments to ensure a seamless guest journey.
- Resolving guest concerns promptly and effectively.
- Maintaining high standards of presentation, service, and operational excellence.
What We're Looking For:
- Previous experience in hospitality, customer service, retail, or a guest-facing role.
- A genuine passion for creating exceptional experiences.
- Strong communication and interpersonal skills.
- A positive, proactive, and solution-focused attitude.
- The ability to remain calm and professional in a fast-paced environment.
- Flexibility to work a variety of shifts, including evenings, weekends, and public holidays.
- Experience with Opera PMS is advantageous but not essential.
Salary: £16,129 p/a + service charge, plus benefits. This is an opportunity to make your mark on Shoreditch. As a team we love to have fun, with a focus on our wellbeing at the heart of everything we do. In addition to a competitive salary, we offer a range of benefits that include:
- Guest experience including dinner and drinks
- 6 complimentary nights a year at any Lore Group hotel
- Lore Group Employee & Immediate Family Rates
- Lore Group Friend and Family Rates
- 50% Employee discount and 25% Friends and Family discount at over 800 partner hotels via Lore Discovery
- 50% discount in Lore Group restaurants and bars
- Contribution towards Health Cash Plan
- Life Assurance
- 2 days paid volunteering leave per year
- Length of service incentives (additional holiday)
- Bespoke training programmes
- Free meals on duty
- Incentives such as Ride-to-Work and season ticket loan
- Quarterly employee award ceremony and company staff parties
- Employee assistance programme
Location: London
Guest Experience Agent employer: Lore Group
One Hundred Shoreditch is an exceptional employer that prioritises employee wellbeing and growth within a vibrant and dynamic environment. Located in the heart of Shoreditch, we offer a unique opportunity for Guest Experience Agents to thrive in a supportive culture that values genuine connections and exceptional service. With competitive benefits, including complimentary stays at our hotels and extensive training programmes, we empower our team to create memorable experiences while enjoying a fun and engaging workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Experience Agent
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at Lore Group and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Guest Experience Agent
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Lore Group that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Lore Group.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Lore Group get a sense of who you are beyond your experience!
How to prepare for a job interview at Lore Group
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Lore Group and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
