Dispatch Manager in Tamworth

Role Overview

The Dispatch Manager will lead and coordinate the dispatch operation within a fast‑paced distribution centre, ensuring that all orders are accurately picked, loaded, and dispatched on time, so that delivery vehicles leave fully prepared for first‑thing departures. The Dispatch Manager leads a team of pickers and loaders, driving performance, safety and compliance while maintaining exceptional service levels.

Responsibilities

• Manage and lead the daily dispatch operation to ensure all delivery vehicles are loaded correctly and ready to depart on schedule.
• Supervise, motivate and develop a team of pickers and loaders, ensuring productivity, accuracy and engagement.
• Plan and allocate labour and resources to meet workload demands, especially during peak periods.
• Ensure all orders are picked, checked and loaded accurately in line with delivery schedules and customer requirements.
• Maintain high standards of health & safety, ensuring safe working practices and compliance with company and legal regulations.
• Monitor KPIs including on‑time despatch, picking accuracy, productivity, shortages and damages.
• Investigate and resolve dispatch issues, shortages or delivery discrepancies promptly and effectively.
• Liaise with Transport, Warehouse, and Customer Service teams to ensure smooth end‑to‑end operations.
• Ensure paperwork, scanning systems and despatch documentation are completed accurately and on time.
• Drive continuous improvement within the despatch function, identifying opportunities to improve efficiency and reduce costs.
• Conduct daily team briefings and shift handovers.
• Coach and train team members to improve performance and flexibility.

Generic Responsibilities

• Promote and uphold the highest standards of Health & Safety, including active participation in “Near Miss” reporting to help maintain a safe working environment for yourself, your colleagues, and our customers.
• Always maintain strong security awareness, ensuring company assets and customer goods are protected.
• Present yourself in a clean, tidy, and professional manner, always wearing the correct company uniform.
• Follow the correct procedures for reporting sickness or absence in a timely and responsible manner.
• Ensure appropriate personal protective equipment (PPE) is always worn, in line with company policy and safety regulations.
• Be flexible and willing to support other areas of APP when required, including temporary assignments in different departments or branches.
• Carry out any additional duties that are reasonable and within the scope of the role, contributing to the overall success of the team.