Overview
We are looking for a confident, customer-focused Sales Consultant to join our team and help drive business growth through exceptional service and strong product knowledge. As the first point of contact for our customers, you will provide tailored advice, build lasting relationships, and help customers find the right solutions to meet their needs. This role is ideal for someone who is passionate about sales, thrives in a fast-paced environment, and enjoys working as part of a supportive and collaborative team.
Responsibilities
- Consistently achieve sales and profit targets through effective customer engagement and product promotion.
- Manage the full sales process from initial enquiry to final delivery, ensuring a seamless and high-quality experience for wholesale customers.
- Proactively promote additional products and services to increase profitability and customer value.
- Conduct outbound calls to inform customers of new products, offers, and opportunities, generating additional business.
- Review and set pricing within agreed parameters to maintain competitiveness and profitability.
- Ensure all incoming calls and call-back requests are handled promptly and professionally.
- Collaborate closely with the Branch Manager and/or APP Sales Manager to support sales initiatives and development activities.
- Participate in both online Teams meetings and in-person sessions to stay aligned with business goals and updates.
- Work with branch stock control to maximise product availability, including placing direct orders when necessary.
- Actively promote clearance of slow-moving or discontinued products to optimise stock levels.
- Build strong relationships with suppliers to support product knowledge and availability.
- Provide support on the MRCH trade counter when needed, including during busy periods or staff absences.
- Open and close the premises when designated as a keyholder, ensuring security procedures are followed.
- Demonstrate a clear understanding of sales operations, warehouse processes, stock management, and credit systems.
Qualifications
- A confident, professional communicator with a strong customer focus.
- Proven or demonstrable sales ability.
- Strong organisational skills and attention to detail.
- Ability to work effectively as part of a team.
- A proactive approach with a desire to learn and develop.
