At a Glance
- Tasks: Lead a dynamic team and manage daily operations at our busy plumbing and heating depot.
- Company: Join Mr Central Heating, a fast-growing national supplier with a supportive culture.
- Benefits: Competitive salary, career development opportunities, and a vibrant work environment.
- Other info: Fast-paced environment with opportunities for personal and professional growth.
- Why this job: Make a real impact by driving sales and delivering exceptional customer service.
- Qualifications: Experience in branch management or trade counter roles, with strong leadership skills.
The predicted salary is between 36000 - 60000 € per year.
Company Overview
Mr Central Heating is a leading national supplier of plumbing and central heating products, with 10 strategically located branches across the UK. We’re growing fast—and we want ambitious, customer-focused professionals to grow with us. We believe in investing in our people. When you join Mr Central Heating, you become part of a dynamic, supportive, and fast-paced team where your ideas matter and your career can thrive.
Role Overview
We’re looking for a hands‑on, commercially focused Branch Manager to lead the daily operations of our busy plumbing and heating depot at our Dagenham branch. This role is ideal for someone with merchant or trade counter experience who thrives in a fast-paced environment and takes pride in delivering outstanding service to trade and retail customers. As Branch Manager, you will oversee all aspects of depot performance, ensuring smooth operations, strong team leadership, and consistent business growth. You’ll play a key role in driving sales, managing stock and suppliers, and maintaining high standards across the branch.
Key Responsibilities
- Lead, motivate, and develop the counter team to achieve both sales and operational targets
- Deliver exceptional customer service across the trade counter, telephone, and outbound channels
- Drive branch profitability through effective promotion of products, upselling, and commercial awareness
- Manage stock levels, ensuring accuracy, availability, and strong relationships with key suppliers
- Oversee operational standards, including compliance, cash handling, health & safety, and depot procedures
- Support daily branch routines, including opening/closing, workflow planning, and task delegation
- Monitor performance, identify training needs, and support continuous team development
- Ensure efficient warehouse operations, including goods‑in, picking, packing, and stock control
What We’re Looking For
- Proven experience in a branch management, team leader, or senior trade counter role
- Strong commercial awareness with the ability to identify growth opportunities
- Merchant industry experience—preferably within plumbing and heating, though not essential
- Excellent communication, leadership, and people‑management skills
- Confident decision‑maker with strong organisational ability
- Comfortable leading from the front in a hands‑on, customer‑facing trade environment
- Knowledge of warehouse operations, stock control, or logistics is an advantage
Branch Manager in London employer: Lords Group Trading
At Mr Central Heating, we pride ourselves on being an excellent employer that values the growth and development of our team members. Located in Dagenham, our dynamic work culture fosters collaboration and innovation, allowing you to make a real impact while enjoying competitive benefits and opportunities for career advancement. Join us to be part of a supportive environment where your contributions are recognised and rewarded, and where you can thrive in a fast-paced industry.
StudySmarter Expert Advice🤫
We think this is how you could land Branch Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the plumbing and heating industry. Attend local trade events or join relevant online groups. You never know who might have the inside scoop on job openings at Mr Central Heating!
✨Tip Number 2
Prepare for the interview by researching Mr Central Heating’s values and recent developments. Show us you’re genuinely interested in our company and how you can contribute to our growth as a Branch Manager.
✨Tip Number 3
Practice your leadership skills! Think of examples from your past experiences where you’ve motivated a team or improved sales. We want to see how you can lead our branch to success!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining our dynamic team at Mr Central Heating.
We think you need these skills to ace Branch Manager in London
Some tips for your application 🫡
Show Your Experience:Make sure to highlight your relevant experience in branch management or trade counter roles. We want to see how your background aligns with the fast-paced environment we thrive in at Mr Central Heating.
Tailor Your Application:Don’t just send a generic application! Tailor your CV and cover letter to reflect the specific skills and experiences mentioned in the job description. This shows us you’re genuinely interested in the Branch Manager role.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate straightforward communication, so make sure your key achievements and skills stand out without unnecessary fluff.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Lords Group Trading
✨Know Your Numbers
As a Branch Manager, you'll need to demonstrate strong commercial awareness. Brush up on key performance metrics related to sales and stock management. Be ready to discuss how you've driven profitability in previous roles and share specific examples of your achievements.
✨Showcase Your Leadership Style
This role requires excellent people-management skills. Think about your leadership style and be prepared to share how you motivate and develop your team. Use examples from your past experiences where you successfully led a team to achieve targets or improve performance.
✨Customer Service is Key
Exceptional customer service is at the heart of this role. Prepare to discuss how you've delivered outstanding service in previous positions. Consider sharing a challenging customer interaction and how you resolved it, highlighting your problem-solving skills and commitment to customer satisfaction.
✨Understand the Industry
Familiarise yourself with the plumbing and heating industry, even if you don't have direct experience. Research current trends, challenges, and competitors. This knowledge will not only impress your interviewers but also show your genuine interest in the role and the company.
