At a Glance
- Tasks: Lead a dynamic team and manage daily operations at our busy plumbing and heating depot.
- Company: Join Mr Central Heating, a fast-growing national supplier with a supportive culture.
- Benefits: Competitive salary, career development opportunities, and a vibrant team environment.
- Other info: Fast-paced environment with opportunities for personal and professional growth.
- Why this job: Make a real impact by driving sales and delivering exceptional customer service.
- Qualifications: Experience in branch management or trade counter roles, with strong leadership skills.
The predicted salary is between 36000 - 60000 € per year.
Company Overview
Mr Central Heating is a leading national supplier of plumbing and central heating products, with 10 strategically located branches across the UK. We’re growing fast—and we want ambitious, customer-focused professionals to grow with us. We believe in investing in our people. When you join Mr Central Heating, you become part of a dynamic, supportive, and fast-paced team where your ideas matter and your career can thrive.
Role Overview
We’re looking for a hands‑on, commercially focused Branch Manager to lead the daily operations of our busy plumbing and heating depot at our Dagenham branch. This role is ideal for someone with merchant or trade counter experience who thrives in a fast-paced environment and takes pride in delivering outstanding service to trade and retail customers. As Branch Manager, you will oversee all aspects of depot performance, ensuring smooth operations, strong team leadership, and consistent business growth. You’ll play a key role in driving sales, managing stock and suppliers, and maintaining high standards across the branch.
Key Responsibilities
- Lead, motivate, and develop the counter team to achieve both sales and operational targets
- Deliver exceptional customer service across the trade counter, telephone, and outbound channels
- Drive branch profitability through effective promotion of products, upselling, and commercial awareness
- Manage stock levels, ensuring accuracy, availability, and strong relationships with key suppliers
- Oversee operational standards, including compliance, cash handling, health & safety, and depot procedures
- Support daily branch routines, including opening/closing, workflow planning, and task delegation
- Monitor performance, identify training needs, and support continuous team development
- Ensure efficient warehouse operations, including goods‑in, picking, packing, and stock control
What We’re Looking For
- Proven experience in a branch management, team leader, or senior trade counter role
- Strong commercial awareness with the ability to identify growth opportunities
- Merchant industry experience—preferably within plumbing and heating, though not essential
- Excellent communication, leadership, and people‑management skills
- Confident decision‑maker with strong organisational ability
- Comfortable leading from the front in a hands‑on, customer‑facing trade environment
- Knowledge of warehouse operations, stock control, or logistics is an advantage
Branch Manager employer: Lords Group Trading
At Mr Central Heating, we pride ourselves on being an excellent employer that values the growth and development of our team members. Located in Dagenham, our dynamic work culture fosters collaboration and innovation, ensuring that your ideas are heard and appreciated. With a strong focus on employee development, competitive benefits, and a commitment to exceptional customer service, joining us as a Branch Manager means becoming part of a thriving community where you can truly make a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Branch Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the plumbing and heating industry. Attend local trade events or join relevant online groups. You never know who might have the inside scoop on job openings at Mr Central Heating!
✨Tip Number 2
Prepare for the interview by researching Mr Central Heating’s values and recent developments. Show us you’re not just another candidate—demonstrate how your experience aligns with our mission and how you can contribute to our growth.
✨Tip Number 3
Practice your leadership skills! As a potential Branch Manager, we want to see how you motivate and develop a team. Think of examples from your past where you’ve successfully led a team to achieve targets and deliver exceptional service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in joining our dynamic team at Mr Central Heating.
We think you need these skills to ace Branch Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Branch Manager role. Highlight your leadership experience and any relevant achievements in the plumbing and heating industry to catch our eye!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share your passion for customer service and how you can drive sales at Mr Central Heating. Be sure to mention why you want to join our dynamic team.
Showcase Your Commercial Awareness:We love candidates who understand the business side of things. In your application, give examples of how you've identified growth opportunities or improved profitability in previous roles. It’ll show us you’re the right fit!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re keen on joining our fast-paced team at Mr Central Heating.
How to prepare for a job interview at Lords Group Trading
✨Know Your Stuff
Before the interview, make sure you brush up on your knowledge of plumbing and heating products. Familiarise yourself with Mr Central Heating's offerings and think about how your experience aligns with their needs. This will show that you're genuinely interested and ready to hit the ground running.
✨Showcase Your Leadership Skills
As a Branch Manager, you'll need to lead a team effectively. Prepare examples from your past where you've motivated a team or improved performance. Be ready to discuss your leadership style and how you can inspire others to achieve sales and operational targets.
✨Demonstrate Commercial Awareness
Think about how you can drive profitability in the branch. Come prepared with ideas on upselling and promoting products. Discuss any previous experiences where you've identified growth opportunities and how you capitalised on them.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the branch's current challenges or future goals. This shows that you're not just interested in the role but also in contributing to the company's success and growth.
