At a Glance
- Tasks: Lead and motivate a dynamic sales team to deliver exceptional customer experiences.
- Company: Join a thriving company focused on customer satisfaction and team success.
- Benefits: Competitive salary, professional development, and a supportive work environment.
- Other info: Opportunity for growth in a fast-paced, collaborative environment.
- Why this job: Make a real impact by driving sales performance and enhancing customer relationships.
- Qualifications: Experience in managing sales teams and a passion for customer service.
The predicted salary is between 35000 - 45000 € per year.
We are seeking a driven and highly organised Regional Internal Sales Manager to lead our internal sales function. This role is responsible for managing a team handling all inbound calls and emails, ensuring efficient order processing, and delivering an exceptional customer experience throughout the entire order fulfilment journey.
Responsibilities
- Lead, motivate, and develop a regional internal sales team to achieve high performance.
- Manage team workload across inbound calls, email enquiries, and order processing.
- Set clear objectives, monitor KPIs such as response times, conversion rates, order accuracy, and service levels.
- Address performance issues and implement development plans.
- Deliver ongoing training to improve product knowledge, systems use, and customer service.
- Manage absence, holidays, and ensure consistent team coverage.
- Oversee all inbound customer contact (calls and emails), ensuring timely and professional responses.
- Ensure all enquiries are converted into sales opportunities wherever possible.
- Maintain high standards of customer engagement and relationship management.
- Drive a culture of proactive communication and ownership of customer needs.
- Manage the full order lifecycle from enquiry through to delivery.
- Ensure accurate and timely processing of customer orders.
- Monitor order progress and keep customers informed throughout.
- Resolve customer issues proactively to protect service levels and satisfaction.
- Work closely with warehouse, logistics, and supply chain teams to ensure smooth fulfilment.
- Drive regional internal sales performance to achieve and exceed revenue and margin targets.
- Identify upselling and cross‑selling opportunities within inbound enquiries.
- Promote a professional, customer‑focused culture within the team.
Additional Responsibilities
- Promote and maintain the highest standards of Health & Safety, including active participation in near‑miss reporting.
- Demonstrate strong security awareness at all times, ensuring the safety of stock, equipment, and premises.
- Present yourself in a clean, professional manner, wearing the company uniform where applicable.
- Follow company procedures for reporting sickness or absence in a timely and responsible way.
- Ensure appropriate personal protective equipment (PPE) is worn at all times, in line with safety guidelines.
- Collaborate effectively with the wider branch team to support smooth and efficient operations.
- Be flexible and willing to assist in other areas of the Lords Group Trading when required, including temporary assignments across departments.
- Carry out any additional duties that are reasonable and within the scope of the role, contributing to the overall success of the team.
Qualifications and Attributes
- Educated to a good standard in English and Maths (Sales/Customer Service qualification desirable).
- Proven experience managing a customer service or internal sales team in a fast‑paced environment.
- Strong understanding of order processing and fulfilment.
- Excellent leadership, organisation, and problem‑solving skills.
- Ability to manage multiple workflows (calls, emails, orders) effectively.
- Customer‑focused with strong communication and stakeholder management skills.
- Self‑motivated, resilient, and able to perform under pressure.
- Adaptable, proactive, and committed to continuous improvement.
- Desirable: Experience within the merchants or building supplies sector.
Internal Sales Manager in Erith employer: Lords Group Trading Plc
At Lords Group Trading, we pride ourselves on being an exceptional employer that fosters a dynamic and supportive work environment for our Internal Sales Managers. Our commitment to employee growth is evident through ongoing training and development opportunities, ensuring you can thrive in your role while contributing to a culture of excellence and customer focus. Located in a vibrant area, we offer competitive benefits and a collaborative atmosphere that empowers our team to achieve outstanding results together.
StudySmarter Expert Advice🤫
We think this is how you could land Internal Sales Manager in Erith
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Internal Sales Manager role.
✨Tip Number 2
Prepare for the interview by researching the company and its culture. We want you to show them you’re not just a fit for the role, but for the team too. Tailor your answers to reflect how you can lead and motivate their internal sales function.
✨Tip Number 3
Practice your pitch! You’ll want to highlight your experience in managing customer service teams and your knack for problem-solving. We suggest doing mock interviews with friends or using online resources to get comfortable.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. We believe this small gesture can set you apart from other candidates.
We think you need these skills to ace Internal Sales Manager in Erith
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Internal Sales Manager role. Highlight your leadership experience and any relevant achievements in customer service or sales management.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've led teams, improved processes, or enhanced customer satisfaction in previous positions.
Showcase Your Communication Skills:Since this role involves a lot of customer interaction, demonstrate your communication prowess in your application. Use clear, concise language and ensure there are no typos or grammatical errors.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Lords Group Trading Plc
✨Know Your Numbers
Before the interview, brush up on key performance indicators relevant to the role. Be ready to discuss how you've previously managed KPIs like response times and conversion rates. This shows you understand the metrics that drive success in internal sales.
✨Showcase Your Leadership Style
Prepare examples of how you've led and motivated a team in the past. Think about specific situations where you addressed performance issues or implemented training plans. This will demonstrate your ability to develop a high-performing team.
✨Customer Experience is Key
Be ready to talk about how you've ensured exceptional customer experiences in previous roles. Share stories that highlight your proactive communication and problem-solving skills, especially in managing order fulfilment and resolving customer issues.
✨Demonstrate Adaptability
The role requires flexibility and the ability to manage multiple workflows. Prepare to discuss times when you've successfully adapted to changing priorities or handled unexpected challenges. This will show you're the right fit for a fast-paced environment.
