At a Glance
- Tasks: Lead transformation in customer support operations across UK and Europe.
- Company: Market-leading manufacturer of innovative IoT-connected products.
- Benefits: Competitive salary, bonus, excellent benefits, and autonomy.
- Other info: Join a collaborative leadership team focused on operational excellence.
- Why this job: Make a lasting impact and redefine customer experience at scale.
- Qualifications: Proven executive in customer support operations with strategic vision.
The predicted salary is between 70000 - 90000 £ per year.
This is your opportunity to build something exceptional. If you're a senior CUSTOMER SUPPORT OPERATIONS leader who thrives on transformation, this role offers a rare chance to redefine customer experience at scale. You'll step into a true "blank sheet" environment, with the backing, resources, and executive support to reimagine and rebuild customer support operations across the UK and Europe—creating a best-in‐class B2B2C experience. This isn't about incremental improvement. It's about meaningful, visible change.
Why this role stands out
- End-to-end ownership – Shape strategy and execution across technical support, warranty, compliance, and supply chain
- Real transformation mandate – Lead organisational and operational change across multiple markets
- Executive influence – Work directly with the Managing Director and board to define future direction
- Strong foundations – Join a business with outstanding products and brand reputation, ready for operational excellence to match
- Immediate impact – Your work will be visible, valued, and business‐critical from day one
What you'll be doing
- Designing and executing a customer‐first operational strategy
- Transforming and scaling technical support and service delivery across UK & Europe
- Embedding a culture of accountability, performance, and continuous improvement
- Aligning operations with regulatory, compliance, and quality standards
- Developing leadership capability and building a high‐performing, motivated team
About you
You're an experienced, commercially minded leader who combines strategic vision with hands‐on delivery. You are likely to be:
- A proven executive in customer support operations within a technical products/engineering service environment
- Experienced in leading transformation and scaling support functions
- Comfortable navigating complex, multi‐market operations
- A strong communicator who can influence at board level while engaging frontline teams
- Energised by challenge, pace, and the opportunity to make a lasting impact
Above all, you bring the drive and credibility to lead change and deliver results quickly.
About the business
You'll be joining a market‐leading manufacturer of innovative, IoT‐connected products, backed by a global technology group. The business is known for product excellence and industry leadership—and is now investing in making its customer experience equally outstanding.
What you'll gain
- The chance to lead a high‐profile transformation programme
- A role with genuine autonomy, visibility, and influence
- A collaborative and forward‐thinking leadership team
- Competitive salary, bonus, and benefits package
- The opportunity to leave a lasting operational legacy
Interested?
If you're ready to take on a high‐impact interim leadership challenge and deliver real change, we'd love to hear from you. Please submit your CV, including current remuneration, quoting reference: 10424.
Chief Operations Officer (Interim 12 Month FTC) in West Bromwich employer: LORD SEARCH & SELECTION
Join a forward-thinking company in the West Midlands that is committed to redefining customer experience through innovation and operational excellence. As a Chief Operations Officer, you'll enjoy a collaborative work culture that values autonomy and impactful leadership, alongside a competitive salary and benefits package. This role offers a unique opportunity to lead transformative change in a market-leading organisation, making your contributions visible and valued from day one.
StudySmarter Expert Advice🤫
We think this is how you could land Chief Operations Officer (Interim 12 Month FTC) in West Bromwich
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like LORD SEARCH & SELECTION.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like LORD SEARCH & SELECTION. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Chief Operations Officer (Interim 12 Month FTC) in West Bromwich
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to LORD SEARCH & SELECTION.
How to prepare for a job interview at LORD SEARCH & SELECTION
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in LORD SEARCH & SELECTION's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services LORD SEARCH & SELECTION offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
