Senior Operations Manager

This is an exciting opportunity for a Senior Operations Manager (Audiovisual) to work for a successful global company based in Surrey. This is a strategic leadership role responsible for overseeing the operational, technical, and commercial aspects of audiovisual service delivery. This position drives operational excellence, ensures high-quality service standards, and fosters strong customer and supplier relationships. You will lead a team to deliver exceptional audiovisual solutions, maintain compliance with industry standards, and drive business growth through strategic contract management and process optimisation.

Key Responsibilities:

• Strategic Oversight: Develop and implement operational strategies to enhance service delivery, efficiency, and profitability in audiovisual operations.
• Team Leadership: Lead, mentor, and manage a team of service professionals, fostering a culture of collaboration, accountability, and high performance.
• Customer Relationship Management: Serve as the senior point of contact for key clients, ensuring exceptional service, addressing complex inquiries, and resolving escalated issues.
• Contract Management: Oversee the negotiation, drafting, and execution of high-value customer contracts, ensuring alignment with business objectives and compliance with terms.
• Supplier and Vendor Management: Build and maintain strategic relationships with key suppliers, ensuring optimal terms, quality, and reliability of equipment and services.
• Accreditation and Compliance: Ensure adherence to industry standards and accreditations (e.g., AVIXA, CTS, or similar), driving continuous improvement in compliance processes.
• Preventative Maintenance Strategy: Oversee the development and execution of preventative maintenance programs to ensure equipment reliability and customer satisfaction.
• Process Optimisation: Streamline operational workflows, leveraging technology and best practices to improve efficiency and service quality.
• Risk Management: Oversee the preparation and review of Risk Assessments and Method Statements (RAMS) to ensure safe and compliant project delivery.
• Business Development Support: Collaborate with the CEO and sales teams to identify opportunities for growth, including new service offerings and market expansion.

Based in Surrey, Salary is circa GBP75k p.a. doe plus benefits.

Your skills and experience:

• Experience: Minimum of 7 years in the audio-visual industry, with at least 3 years in a senior management or leadership role.
• Technical Expertise: Deep knowledge of audio-visual systems, emerging technologies, and industry standards.
• Leadership Skills: Proven ability to lead, motivate, and develop high-performing teams in a fast-paced environment.
• Strategic Thinking: Strong ability to develop and execute operational strategies that align with business goals.
• Communication: Exceptional verbal and written communication skills for engaging with senior stakeholders, clients, and suppliers.
• Problem-Solving: Advanced ability to anticipate challenges, troubleshoot complex issues, and implement effective solutions.
• IT Proficiency: Familiarity with operational management software, CRM systems, and Microsoft Office Suite.
• Accreditations Knowledge: In-depth understanding of relevant industry accreditations (e.g., AVIXA, CTS, or similar) is highly desirable.
• Customer Focus: Strong commitment to delivering exceptional customer experiences and building long-term client relationships.

Key Competencies:

• Strategic leadership and decision-making
• Advanced organizational and time management skills
• Team building and cross-functional collaboration
• Proactive problem-solving and critical thinking
• Adaptability in a dynamic, fast-paced environment
• Ability to manage high-pressure situations and urgent client needs

The Organisation: Our client is a global communications and conferencing company who provide secure and compliant video and audio conferencing, event calls, audio-visual solutions and maintenance services. They pride themselves on long-term relationships with many financial blue-chip clients, where security and compliance are vital.

The Recruiter: AV Jobs are the UK’s No. 1 recruiter in the Audio Visual and complementary products marketplace, ensuring the best fit of client and candidate.