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For Companies At a Glance
- Tasks: Lead retail and service operations to enhance customer experiences in travel and tourism.
- Company: Join a global leader in leisure and ferry services, dedicated to customer satisfaction.
- Benefits: Enjoy a competitive salary, car allowance, pension match, and a supportive work environment.
- Why this job: Be part of a dynamic team that values growth, creativity, and customer engagement.
- Qualifications: Strong financial skills and experience in retail or hospitality are essential.
- Other info: Frequent travel between Hull and Amsterdam is required.
The predicted salary is between 36000 - 60000 £ per year.
The Retail & Hospitality Operations Manager will oversee and enhance all retail and service operations, ensuring a seamless customer experience in the leisure, travel & tourism industry. This position, based in Hull, requires strong organisational skills to manage multiple priorities effectively.
Client Details
We are a large organisation in the Leisure, Travel & Tourism industry, providing ferry services across the globe. With a strong focus on customer satisfaction, we strive to offer top-tier retail and catering services onboard our vessels, creating an enjoyable and comfortable journey for all passengers.
Description
- Oversee onboard retail and service operations to ensure optimal performance and customer satisfaction.
- Implement strategies to improve sales and streamline operational processes.
- Monitor and manage inventory levels, ensuring availability of key products and services.
- Collaborate with internal teams to develop and deliver engaging promotional campaigns.
- Ensure compliance with all health, safety, and legal requirements across operations.
- Analyse performance data to identify trends and recommend improvements.
- Train and develop onboard staff to maintain high service standards.
- Act as the key point of contact for feedback and issue resolution from customers and staff.Support the management of third-party performance and onboard projects to meet or exceed KPIs and SLAs
- Lead regular performance meetings to align activities with business goals
- Collaborate across operations, training, and systems as an integrated member of the onboard team
- Act as the key liaison between internal teams and third-party partners to ensure smooth coordination
- Oversee the delivery of entertainment offerings, themed cruises, and children\’s programs within budget, in collaboration with Marketing
- Manage product availability and execution of third-party F&B and retail services
- Address operational complexities to ensure the right customer offerings are delivered
- Develop business cases for new product launches
- Model inclusive, high-performance behaviours and promote these standards across the team
- Oversee and manage onboard retail and catering operations to ensure the highest level of service
- Implement strategies to maximise sales and profitability
- Continually enhance the customer experience and satisfaction
- Coordinate with various departments to ensure smooth operations
- Oversee staff training to maintain service standards
- Ensure compliance with health and safety regulations
- Analyse customer feedback and implement improvements
- Drive initiatives to reduce waste and increase operational efficiency
Profile
A successful Retail & Hospitality Operations Manager should have:
- Strong financial acumen with the ability to drive sales and profitability- Working knowledge and experience of the day-to-day operations in Retail, F&B, Leisure and/ or the travel sector
- A proven track record of supporting the delivery of results using financial modelling, analysis and budget management.
- Ability to plan their own workload and juggle and prioritise tasks to meet business objectives in a fast-paced complex environment.
- PC literate and competent in all Microsoft Office applications with good PowerPoint and Excel skills
- Confident and articulate to communicate with 3rd party suppliers.
- A valid passport and the ability to frequently travel between Hull and Amsterdam as well as other company sites occasionally.
Job Offer
- A competitive salary up to GBP50,000 plus Car Allowance
- Employee pension match
- Financial well-being program
- A supportive work environment that values employee growth and development
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Retail & Hospitality Operations Manager employer: LORD SEARCH & SELECTION
Contact Detail:
LORD SEARCH & SELECTION Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail & Hospitality Operations Manager
✨Tip Number 1
Familiarise yourself with the leisure, travel, and tourism industry, especially focusing on retail and hospitality operations. Understanding the current trends and challenges in this sector will help you speak confidently about how you can enhance customer experiences during interviews.
✨Tip Number 2
Network with professionals already working in retail and hospitality management. Attend industry events or join relevant online forums to connect with others in the field. This can provide valuable insights and potentially lead to referrals for the position.
✨Tip Number 3
Prepare to discuss specific strategies you've implemented in previous roles that improved sales or operational efficiency. Be ready to share quantifiable results, as this will demonstrate your strong financial acumen and ability to drive profitability.
✨Tip Number 4
Showcase your leadership skills by preparing examples of how you've trained and developed staff in past positions. Highlighting your ability to foster a high-performance culture will resonate well with the hiring team at StudySmarter.
We think you need these skills to ace Retail & Hospitality Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail and hospitality operations. Focus on your achievements in managing teams, improving customer satisfaction, and driving sales.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the leisure, travel, and tourism industry. Mention specific examples of how you've successfully managed operations and improved service delivery in previous roles.
Highlight Key Skills: Emphasise your strong organisational skills, financial acumen, and ability to analyse performance data. These are crucial for the Retail & Hospitality Operations Manager role.
Showcase Your Leadership Experience: Include examples of how you've trained and developed staff, led performance meetings, and collaborated with internal teams. This will demonstrate your capability to manage and enhance operations effectively.
How to prepare for a job interview at LORD SEARCH & SELECTION
✨Showcase Your Organisational Skills
As a Retail & Hospitality Operations Manager, you'll need to juggle multiple priorities. Prepare examples from your past experiences where you successfully managed various tasks simultaneously, demonstrating your ability to stay organised and focused.
✨Demonstrate Financial Acumen
Since the role requires strong financial skills, be ready to discuss your experience with budget management and financial analysis. Bring specific examples of how you've driven sales and profitability in previous roles.
✨Highlight Customer Experience Initiatives
Customer satisfaction is key in this industry. Prepare to talk about strategies you've implemented to enhance customer experiences, including any feedback mechanisms you've used to improve service delivery.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in real-world scenarios. Think of challenges you've faced in retail or hospitality settings and how you resolved them, particularly in relation to compliance and operational efficiency.