Operations Manager

Are you an experienced operations professional with a passion for driving efficiency and delivering exceptional customer service? This is your chance to join a fast-growing, independent market leader providing products to a diverse range of customers.

As Operations Manager, you will lead a dynamic team across the warehouse, transport, pick, pack, dispatch, customer service and purchasing functions. With a focus on operational excellence and customer satisfaction, you’ll shape processes, motivate teams, and implement smart, innovative solutions to meet the needs of a growing business., Warehouse & order fulfilment: Oversee daily warehouse operations, ensuring orders are picked, packed, and dispatched with precision and speed.

Transport & logistics: Coordinate transport logistics to guarantee timely, reliable delivery.

Customer service: Lead a customer service team dedicated to resolving issues efficiently and delighting customers at every touchpoint.

Purchasing & inventory management: Manage purchasing activities, maintaining optimal stock levels and fostering strong supplier relationships.

Operational strategy: Develop and implement policies and procedures that enhance productivity and streamline workflows.

Performance monitoring: Use key performance indicators (KPIs) to identify improvement areas and drive operational success.

Team leadership: Train, mentor, and inspire staff to excel in their roles and support their professional development.

Proven expertise: Experience as an Operations Manager or similar role, with a strong grasp of warehouse, logistics, and supply chain management.

Leadership excellence: A skilled leader and motivator, able to manage and develop a team.

Problem solving: Exceptional organisational skills with the capacity to tackle challenges.

Customer focus: A commitment to providing outstanding customer service and ensuring customer satisfaction.

Technical proficiency: Familiarity with warehouse management systems (WMS) and other relevant software tools.

A competitive salary with an attractive bonus and benefits package.

A vibrant, collaborative work environment where your impact will be visible and appreciated.

Opportunities for professional growth and career advancement in a fast-growing business.

The chance to lead and develop high-performing teams across key operational areas.