At a Glance
- Tasks: Lead and transform customer experience and supply chain operations across UK and Europe.
- Company: Fast-growing tech group known for high-quality connected products.
- Benefits: Competitive salary, generous car allowance, bonuses, and a supportive culture.
- Other info: Opportunity to innovate and mentor a high-performing team.
- Why this job: Be a visionary leader and make a real impact in a thriving organisation.
- Qualifications: Proven executive-level experience in customer service and operational leadership.
The predicted salary is between 125000 - 125000 £ per year.
Manufacturer of category-leading products, with strong brand equity and ambitious expansion plans, looking to appoint a visionary customer experience champion to transform their UK and European customer service and supply chain operations. This is a rare blank sheet opportunity to reimagine, restructure and deliver a best-in-class B2B and B2C customer experience.
About the Company
Backed by the resources of a £300mpa, fast-growing international technology group, our client specialises in the supply and delivery of high-quality connected products and support services, recognised thought leaders in their category. With a long standing reputation for product excellence, they have invested heavily in product innovation, and market development.
The Role
Reporting to the Managing Director will be responsible for delivering a best-in-class customer experience, leading all core functions including customer support, compliance, supply chain and logistics. This is a hands-on leadership role requiring both strategic vision and operational rigour.
Key Responsibilities:
- Lead the development and execution of a bold, customer experience strategy
- Drive organisational and operational change across UK and European markets
- Build and mentor a high-performing team
- Champion innovation and blue sky thinking
- Ensure compliance with all legal, ethical, and regulatory standards
Candidate Profile
We are seeking a commercially astute, strategically minded leader with a strong track record of growing a B2B and B2C customer service operations. You will be entrepreneurial, results-driven, and capable of leading a business through rapid change and transformation.
Essential Experience:
- Executive-level customer service leadership of a technical products business.
- Proven success in scaling customer service operations and delivering a best-in-class customer experience
- Strong operational understanding, especially in technical support, compliance and supply chain
- Excellent communication and stakeholder engagement skills
- Passion for innovation, sustainability, and customer experience
What's on Offer
A pivotal leadership role in a thriving, purpose-driven organisation. Competitive executive compensation package with performance incentives. Supportive board and entrepreneurial culture.
How to Apply
Please submit your fully detailed CV quoting your current remuneration, together with reference 10405.
Director of Customer Experience & Supply Chain Operations employer: LORD SEARCH & SELECTION
Join a dynamic and innovative company that is at the forefront of transforming customer experience and supply chain operations in the West Midlands. With a strong commitment to employee growth, a supportive board, and an entrepreneurial culture, this role offers a unique opportunity to lead change while enjoying a competitive compensation package, including generous benefits and performance incentives. Be part of a purpose-driven organisation that values innovation and excellence in delivering category-leading products and services.
StudySmarter Expert Advice🤫
We think this is how you could land Director of Customer Experience & Supply Chain Operations
✨Tip Number 1
Network like a pro! Reach out to industry contacts and attend relevant events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your answers to show how your experience aligns with their vision for customer experience and supply chain operations.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss specific examples of how you've transformed customer service operations in the past. This is your chance to shine and demonstrate your strategic mindset.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Director of Customer Experience & Supply Chain Operations
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Director of Customer Experience & Supply Chain Operations. Highlight your experience in B2B and B2C customer service, and don’t forget to showcase any innovative strategies you've implemented in the past.
Showcase Your Leadership Skills:This role is all about leading teams and driving change. Use your application to demonstrate your leadership style and how you've successfully built and mentored high-performing teams in previous roles.
Be Bold with Your Strategy:We want to see your vision! In your application, outline your approach to developing a customer experience strategy. Share examples of how you've transformed customer service operations and what innovative ideas you have for our company.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at LORD SEARCH & SELECTION
✨Know the Company Inside Out
Before your interview, dive deep into the company's history, values, and recent developments. Understanding their ambitious expansion plans and product innovations will help you align your vision for customer experience with theirs.
✨Showcase Your Strategic Vision
Prepare to discuss your ideas on transforming customer service and supply chain operations. Think about innovative strategies you've implemented in the past and how they can be adapted to this role. Be ready to share specific examples that demonstrate your ability to drive change.
✨Highlight Your Leadership Style
As a hands-on leader, it's crucial to convey your approach to building and mentoring high-performing teams. Share stories that illustrate your leadership style and how you've successfully led teams through rapid change and transformation.
✨Engage with Questions
Prepare thoughtful questions that show your interest in the role and the company’s future. Ask about their current challenges in customer experience and supply chain operations, and how they envision the ideal candidate contributing to their goals.
