Lord Search & Selection is seeking a Service Delivery Manager for its North Birmingham office. You will lead a growing team of Customer Service Agents and 2nd/3rd Line Engineers, owning service desk performance, client relationships and continuous improvement.
You will shape service strategy, manage SLAs, drive improvements, and report on KPIs. This role is office-based with a clear opportunity to influence growth and service quality in a dynamic MSP environment.
#J-18808-Ljbffr
Service Delivery Manager — Drive Growth & Service Excellence in Birmingham employer: Lord Search & Selection
Join a globally recognised leader in industrial automation and sensor technology, where innovation and engineering excellence are at the forefront of our mission. As an Area Sales Manager, you will thrive in a supportive and collaborative culture that values your contributions and offers competitive salaries, bonuses, and a comprehensive benefits package. With ample opportunities for professional growth and development, this role allows you to build meaningful relationships across diverse industrial sectors while representing a strong brand with a high-quality product portfolio.
