At a Glance
- Tasks: Lead transformation in customer operations and enhance service delivery across UK and Europe.
- Company: Market-leading manufacturer of innovative IoT-connected products.
- Benefits: Competitive salary, bonus, excellent benefits, and autonomy in your role.
- Other info: Join a collaborative leadership team and leave a lasting operational legacy.
- Why this job: Make a real impact by redefining customer experience at scale.
- Qualifications: Proven executive in customer operations with transformation experience.
The predicted salary is between 70000 - 90000 £ per year.
This is your opportunity to build something exceptional. If you're a senior operations leader who thrives on transformation, this role offers a rare chance to redefine customer experience at scale. You'll step into a true "blank sheet" environment, with the backing, resources, and executive support to reimagine and rebuild customer support operations across the UK and Europe - creating a best-in-class B2B2C experience.
Why this role stands out:
- End-to-end ownership - Shape strategy and execution across technical support, warranty, compliance, and supply chain.
- Real transformation mandate - Lead organisational and operational change across multiple markets.
- Executive influence - Work directly with the Managing Director and board to define future direction.
- Strong foundations - Join a business with outstanding products and brand reputation, ready for operational excellence to match.
- Immediate impact - Your work will be visible, valued, and business-critical from day one.
What you'll be doing:
You'll lead a large, multi-functional team and take full accountability for delivering a seamless, high-performing customer experience. Your focus will include:
- Designing and executing a customer-first operational strategy.
- Transforming and scaling support and service delivery across UK and Europe.
- Embedding a culture of accountability, performance, and continuous improvement.
- Aligning operations with regulatory, compliance, and quality standards.
- Developing leadership capability and building a high-performing, motivated team.
About you:
You're an experienced, commercially minded leader who combines strategic vision with hands-on delivery. You are likely to be:
- A proven executive in customer operations within a technical products environment.
- Experienced in leading transformation and scaling support functions.
- Comfortable navigating complex, multi-market operations.
- A strong communicator who can influence at board level while engaging frontline teams.
- Energised by challenge, pace, and the opportunity to make a lasting impact.
Above all, you bring the drive and credibility to lead change and deliver results quickly.
About the business:
You'll be joining a market-leading manufacturer of innovative, IoT-connected products, backed by a global technology group. The business is known for product excellence and industry leadership - and is now investing in making its customer experience equally outstanding.
What you'll gain:
- The chance to lead a high-profile transformation programme.
- A role with genuine autonomy, visibility, and influence.
- A collaborative and forward-thinking leadership team.
- Competitive salary, bonus, and benefits package.
- The opportunity to leave a lasting operational legacy.
Interested? If you're ready to take on a high-impact interim leadership challenge and deliver real change, we'd love to hear from you. Please submit your CV, including current remuneration, quoting reference: 10424.
Chief Operations Officer (Interim 12 month FTC) employer: Lord Search and Selection
Join a dynamic and innovative market leader in the West Midlands, where as Chief Operations Officer, you will have the unique opportunity to drive transformative change and redefine customer experience across the UK and Europe. With a strong focus on employee growth, a collaborative work culture, and a competitive benefits package, this role offers an exceptional platform for impactful leadership and the chance to leave a lasting legacy in a forward-thinking environment.
StudySmarter Expert Advice🤫
We think this is how you could land Chief Operations Officer (Interim 12 month FTC)
✨Leverage Your Network
Tap into your existing network in corporate circles—friends, former colleagues, or even acquaintances from industry events. A temporary role often isn't widely advertised, so having someone inside a company like Lord Search and Selection can give you the inside scoop or even a referral.
✨Stay Alert for Short-term Opportunities
Many corporate leadership roles are filled during peak business cycles or project launches. Keep your eyes peeled for announcements or staffing needs from companies like Lord Search and Selection; they might be looking for temporary support during busy times.
✨Showcase Your Flexibility
In temporary roles, adaptability is key. When you're chatting with potential employers, emphasise your ability to quickly adjust to new challenges and demands. Highlight specific instances where you've successfully managed change or stepped into new projects on short notice.
✨Join Corporate Management Forums
Get involved in online corporate management forums or local business groups. Networking in these spaces can help you discover temporary opportunities as well as gather insights about industry trends. Plus, being active in these communities can help you establish yourself as a knowledgeable candidate when applying to places like Lord Search and Selection.
We think you need these skills to ace Chief Operations Officer (Interim 12 month FTC)
Some tips for your application 🫡
Highlight Your Leadership Experience:For a role in corporate leadership management, it’s crucial to emphasise your past leadership experiences. Mention specific projects where you led teams or initiatives, detailing the outcomes and skills you developed. This shows that you understand what it takes to guide a team and deliver results.
Show Your Adaptability for Temporary Roles:Since this is a temporary position, employers will be looking for someone who can hit the ground running. In your cover letter, explain why you're interested in a temporary role at Lord Search and Selection and how your previous experience equips you to adapt quickly to new challenges.
Include Relevant Certifications:If you have any certifications in project management, team leadership, or similar areas, definitely include them in your CV. These credentials can set you apart from other applicants, showing you’re not just qualified but also committed to your professional growth.
Tailor Your CV to the Company Culture:Take some time to research Lord Search and Selection's values and leadership style. Adjust your CV language and examples to reflect their culture, demonstrating that you're not only a good fit for the job itself but for the organisation as a whole. This adds a personal touch that can really make your application stand out.
How to prepare for a job interview at Lord Search and Selection
✨Show Off Your Leadership Stories
For a temporary role in corporate leadership management, we want to hear your stories! Think of specific examples where you’ve led teams or projects successfully, particularly under tight deadlines or challenging situations. This isn't just about what you did, but how your actions positively impacted the team or the business.
✨Be Ready for Situational Questions
Expect situational interview questions where you'll need to demonstrate your problem-solving and decision-making skills. Think of common scenarios in corporate settings, like managing a conflict or implementing a new strategy, and practice articulating your thought process and outcomes. This will help show off your ability to navigate corporate complexities.
✨Talk Strategy, Not Just Tasks
In a temporary leadership role, understanding the bigger picture is crucial. Brush up on strategic management principles and be prepared to discuss how you can quickly adapt and contribute to the company's objectives. Consider how you would initiate change or drive efficiency within a limited time frame—this will show that you're ready to hit the ground running!
✨Demonstrate Flexibility and Adaptability
Given the temporary nature of this position, we need to see how adaptable you are! Think of examples where you've had to adjust your leadership style or approach based on team dynamics or company culture. We want to know how you can blend in quickly while still making an impact during a short-term engagement.
