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- Tasks: Lead and develop a team to deliver exceptional customer experiences in a luxury retail environment.
- Company: Join L'Oréal, the world's leading beauty company with over a century of innovation and excellence.
- Benefits: Enjoy competitive pay, exclusive product perks, generous time off, and health benefits.
- Why this job: Be part of a vibrant community that thrives on creativity and celebrates success in the beauty industry.
- Qualifications: No specific experience required; passion for beauty and retail is essential.
- Other info: Embrace diversity and inclusivity while making a positive impact through sustainability initiatives.
The predicted salary is between 30000 - 42000 £ per year.
Join L'Oréal Group, the world's leading beauty company, where passion, innovation, and excellence drive everything we do. With over a century of expertise, L'Oréal has redefined the beauty industry, offering a diverse portfolio of iconic brands that inspire and empower millions of consumers worldwide. As a global leader in the dynamic retail world, we are committed to delivering exceptional experiences, setting new standards in customer engagement, and shaping the future of beauty. At L'Oréal, you’ll be part of a vibrant community that thrives on creativity, embraces challenges, and celebrates success. Together, we push boundaries, create trends, and redefine what’s possible. Are you ready to make an impact and be part of the journey?
L'Oréal is looking for a Luxe Assistant Store Manager. You will support leading and developing the store team to deliver a world-class consumer experience and exceed Retail Performance Targets for the portfolio of brands in your store. You are an ambitious go-getter who thrives on a challenge, stays ahead of the latest beauty and retail trends, and seizes opportunities to maximize the performance of your store. You are a growth champion, passionate about coaching and developing the team to drive a high-performance and service-driven culture. You will support monitoring the store's performance closely and contribute to implementing strong growth plans to ensure the portfolio exceeds targets and grows ahead of the market. As one of the ambassadors of L'Oréal Luxe in your store, you will build strong relationships with key stakeholders, such as store and department managers.
Key Responsibilities
- Deliver a World Class Customer Experience: Ensure through coaching & feedback that the team are delivering exceptional customer service throughout all our brands and touchpoints throughout the store.
- Embodying Brand Excellence: Act as a L'Oréal Luxe brand ambassador, providing a luxurious customer experience through personalised service and merchandising standards.
- Product Expertise and Storytelling: Confidently demonstrate products, immerse customers into the brand's history, and offer tailored product knowledge, tips, and techniques to meet customer needs.
- Foster Omni Experiences: Inform new and existing customers about upcoming in-store events, promotions, and brand activations.
- Exceeding Sales Targets: Support the Store Manager to execute the retail plans to achieve and surpass the store's retail targets and KPIs.
- Creating Engaging Events: Contribute to the development and implement a dynamic annual calendar of events and animations.
- Driving Innovation and New Business: Generate creative ideas and suggest innovative strategies to drive new business growth.
- Cultivating Client Loyalty: Build & support the team to grow & maintain a loyal VIP customer base.
- Talent Acquisition: Support the Store Manager in talent attraction & recruitment process.
- Team Onboarding and Training: Support the onboarding process for new team members.
- Performance Monitoring and Feedback: Support with regular coaching and timely feedback on team productivity.
- Maintaining Counter Standards: Ensure all Brand VM guidelines are implemented & uphold the highest standards of hygiene and housekeeping.
- Teamwork and Training: Actively participate in team efforts and complete all required training programs.
- Administrative Responsibilities: Diligently complete daily and weekly administrative tasks.
- Stock & Operations: Support the store manager to ensure adequate stock levels are maintained.
Deliverables/Outcomes
- Achievement of Retail Targets
- Exceptional consumer experience
- Engaged High performance Team
- Development of Team
Key Skills
- Retail Acumen
- People Management
- Stakeholder Management
- Coaching
- Operational Skills & Management
Key Stakeholders
- Retail Area Manager
- Business Manager
Benefits and Rewards
- Competitive Compensation: Earn a competitive salary and a rewarding commission scheme.
- Exclusive Product Perks: Enjoy access to an incredible selection of products from over 35 renowned L'Oréal brands.
- Generous Time Off: Recharge and refresh with 30 days of holiday, inclusive of bank holidays.
- Health and Wellness Benefits: Take advantage of discounted dental insurance and access additional support resources.
- Referral Bonus Program: Share the L'Oréal Luxe experience and earn bonuses by referring talented individuals.
- Sustainability Initiatives: Join a company committed to sustainability and making a positive impact on the world.
At L'Oréal, we take pride in creating a diverse, equitable and inclusive environment where everyone is welcome, and their contributions are valued.
L\'Oréal Luxe Multi-Brand Assistant Manager Boots Market Street Manchester (37.5 Hours) employer: L'Oréal
Contact Detail:
L'Oréal Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land L\'Oréal Luxe Multi-Brand Assistant Manager Boots Market Street Manchester (37.5 Hours)
✨Tip Number 1
Familiarise yourself with L'Oréal's brand values and product lines. Understanding their luxury positioning and the unique selling points of each brand will help you articulate your passion for beauty and retail during any discussions.
✨Tip Number 2
Network with current or former employees of L'Oréal, especially those in similar roles. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 3
Stay updated on the latest beauty trends and innovations. Being knowledgeable about current market dynamics and consumer preferences will demonstrate your commitment to the role and your ability to drive sales effectively.
✨Tip Number 4
Prepare to discuss your experience in team management and customer service. Highlight specific examples where you've successfully coached a team or enhanced customer experiences, as these are key aspects of the Assistant Manager role.
We think you need these skills to ace L\'Oréal Luxe Multi-Brand Assistant Manager Boots Market Street Manchester (37.5 Hours)
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the key responsibilities and skills required for the Luxe Assistant Store Manager position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Relevant Experience: In your CV and cover letter, emphasise any previous retail management experience, particularly in luxury brands. Use specific examples to demonstrate your ability to drive sales, manage a team, and deliver exceptional customer service.
Highlight Your Passion for Beauty: L'Oréal values passion for beauty and innovation. Make sure to express your enthusiasm for the beauty industry and any relevant knowledge of current trends or products in your application.
Craft a Compelling Cover Letter: Write a personalised cover letter that not only outlines your qualifications but also conveys your personality and passion for the role. Mention why you want to work for L'Oréal specifically and how you can contribute to their mission.
How to prepare for a job interview at L'Oréal
✨Know Your Brands
Familiarise yourself with the L'Oréal Luxe portfolio. Understand the unique selling points of each brand and be ready to discuss how you can embody their values and enhance customer experiences.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team or project in the past. Highlight your coaching abilities and how you've developed others to achieve high performance, as this role heavily focuses on team management.
✨Demonstrate Customer-Centric Thinking
Be ready to share your approach to delivering exceptional customer service. Discuss specific strategies you've used to create memorable experiences and how you would implement these at L'Oréal Luxe.
✨Prepare for Scenario Questions
Anticipate questions that may ask how you would handle specific retail situations, such as exceeding sales targets or managing team dynamics. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
