At a Glance
- Tasks: Help e-commerce brands onboard and migrate their subscription data smoothly.
- Company: Join a rapidly growing subscription management platform for Shopify brands.
- Benefits: Enjoy annual leave, free lunch, snacks, and an exciting company retreat.
- Other info: Collaborative environment with opportunities for personal and professional growth.
- Why this job: Be part of a dynamic team driving significant growth in the e-commerce space.
- Qualifications: 4-5 years in tech operations, with skills in JavaScript, CSS, HTML, and Python.
The predicted salary is between 50000 - 70000 £ per year.
About Loop
Loop is a subscription management platform built for e-commerce brands on Shopify. Our primary market is the US, with a growing presence in Europe and ANZ. We are scaling rapidly, driven by a strong product and exceptional merchant experience. We achieved ~3x growth in 2024, followed by nearly 3x growth again in 2025. Looking ahead, we are building the team and foundation to drive another 2x growth in 2026 as we accelerate toward our $50M goal.
Our DNA
- High Agency action over instruction
- Ethics trust is the foundation
- Positive Attitude solutions over excuses
- Impact Driven if it doesn't move the needle, it doesn't matter.
Responsibilities
- Client Onboarding: Collaborate with the onboarding specialists to understand the technical requirements and ensure smooth onboarding of the merchants.
- Data migration: Own the migration infrastructure to help merchants migrate their subscriptions data from their previous platform to Loop ensuring no data loss and errors.
- Technical Support: Provide technical support to clients during the onboarding process, addressing any issues or concerns promptly.
- Documentation: Create and maintain documentation for common configurations, data migration process and popular troubleshooting for speed resolution.
- Quality Assurance: Conduct thorough testing and quality assurance to ensure no escalations or issues reported after the merchant is onboarded.
- Shopify Expertise: Leverage your knowledge of Shopify to better assist merchants in having the custom requirements implemented as per the expectation.
Ideal Profile
- Minimum of 4-5 years of experience in tech operations or a related role.
- Proficiency in JavaScript, CSS, HTML and Python scripts.
- Experience in working with e-commerce platforms, particularly Shopify, is a significant advantage.
- Strong problem-solving skills and attention to detail.
- Good communication and interpersonal skills.
- Ability to work collaboratively in a fast-paced and dynamic team environment.
- Self-motivated and capable of working independently when required.
Benefits
- Annual Leaves
- Free lunch and snacks
- Annual company retreat
Product Solutions Engineer employer: LoopWork
At Loop, we pride ourselves on being an exceptional employer that fosters a vibrant work culture centred around high agency and impact-driven results. Our team enjoys a range of benefits including annual leaves, free lunches, and the opportunity to participate in our annual company retreat, all while working in a fast-paced environment that encourages personal and professional growth. As we continue to scale rapidly in the e-commerce sector, employees can expect to be part of a dynamic team that values innovation and collaboration, making every contribution meaningful.
StudySmarter Expert Advice🤫
We think this is how you could land Product Solutions Engineer
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at Loop or similar companies. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Show off your skills! If you’ve got experience with Shopify or coding, create a small project or demo that highlights your expertise. Share it during interviews to demonstrate your problem-solving abilities and technical know-how.
✨Tip Number 3
Prepare for the interview by understanding Loop’s mission and values. Be ready to discuss how your experience aligns with their goals, especially around client onboarding and technical support. It shows you’re genuinely interested!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Product Solutions Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Product Solutions Engineer role. Highlight your experience with e-commerce platforms like Shopify and any relevant technical skills. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share your passion for tech operations and how you can contribute to our growth at Loop. Be sure to mention specific examples of your problem-solving skills and teamwork.
Showcase Your Technical Skills:Since this role requires proficiency in JavaScript, CSS, HTML, and Python, make sure to showcase these skills in your application. We love seeing real-world examples of how you've used these technologies to solve problems.
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It helps us keep track of applications and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at LoopWork
✨Know Your Tech Inside Out
Make sure you brush up on your JavaScript, CSS, HTML, and Python skills. Be ready to discuss how you've used these technologies in past roles, especially in relation to e-commerce platforms like Shopify. This will show that you’re not just familiar with the tech but can also apply it effectively.
✨Understand the Onboarding Process
Familiarise yourself with the client onboarding process for subscription management platforms. Think about how you would ensure a smooth transition for merchants migrating their data to Loop. Being able to articulate this will demonstrate your proactive approach and understanding of the role.
✨Showcase Your Problem-Solving Skills
Prepare examples of challenges you've faced in previous roles and how you resolved them. Highlight your attention to detail and ability to troubleshoot issues quickly, as these are crucial for providing technical support during onboarding.
✨Emphasise Team Collaboration
Since the role involves working closely with onboarding specialists and other team members, be ready to discuss your experience in collaborative environments. Share specific instances where you contributed to a team’s success, showcasing your positive attitude and impact-driven mindset.
