At a Glance
- Tasks: Design and manage customer success programs to enhance user experience and drive product adoption.
- Company: Join a rapidly growing subscription management platform for e-commerce brands.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Collaborate with cross-functional teams and contribute to exciting growth initiatives.
- Why this job: Make a real impact in a fast-paced environment while helping customers succeed.
- Qualifications: 2-4 years in customer-facing roles with strong analytical and communication skills.
The predicted salary is between 60000 - 75000 £ per year.
About Loop
Loop is a subscription management platform built for e-commerce brands on Shopify. Our primary market is the US, with a growing presence in Europe and ANZ. We are scaling rapidly, driven by a strong product and exceptional merchant experience. We achieved ~3x growth in 2024, followed by nearly 3x growth again in 2025. Looking ahead, we are building the team and foundation to drive another 2x growth in 2026 as we accelerate toward our $50M goal.
Our DNA
- High Agency: action over instruction
- High Ethics: trust is the foundation
- Positive Attitude: solutions over excuses
- Impact-Driven: if it doesn't move the needle, it doesn't matter
You Will
- Digital Lifecycle Programs: Design and operate Loop’s 1-to-many Customer Success motion - adoption, renewal readiness, escalations, custom solutioning and expansion. Engagement channels include lifecycle email, in-product messaging, webinars, and self-serve education resources.
- Product Adoption & Customer Value: Analyze product usage signals to identify friction in the customer journey. Design programs that drive adoption of key product capabilities and help customers realise value faster.
- Digital Onboarding: Own scalable onboarding experiences focused on time-to-value. Build self-serve onboarding journeys, activation campaigns, and educational assets for new customers.
- Lifecycle Optimization: Continuously improve lifecycle engagement through experimentation. Run A/B tests across customer cohorts, analyse performance data, and iterate playbooks based on results.
- Customer Health & Retention: Monitor scaled customer health using product and engagement signals. Trigger automated interventions and design proactive programs that reduce churn risk.
- Cross-Functional Collaboration: Partner with Product, Support, Sales, and RevOps to surface customer friction, improve lifecycle content, and support expansion opportunities.
You Have
- 2 - 4+ years in customer-facing experience (Customer Success, Product support, Product Operations, etc.) in SaaS
- Experience supporting high-volume customer portfolios (300+ accounts)
- Strong analytical mindset with comfort working in product usage and customer data
- Familiarity with lifecycle automation and customer engagement tools
- Excellent written communication skills for digital engagement
- Experience with AI-enabled platforms or marketing automation is a plus
- E-commerce/Subscription business experience is a plus
Scaled Customer Success Manager in Glasgow employer: LoopWork
At Loop, we pride ourselves on being an exceptional employer that fosters a culture of high agency and impact-driven work. Our commitment to employee growth is evident through our rapid scaling and the opportunity for team members to contribute directly to our ambitious goals, all while enjoying a positive and collaborative work environment. Located in a vibrant e-commerce hub, we offer unique advantages such as access to cutting-edge technology and a dynamic market, making it an exciting place for those looking to make a meaningful impact in the subscription management space.
StudySmarter Expert Advice🤫
We think this is how you could land Scaled Customer Success Manager in Glasgow
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at LoopWork. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like LoopWork before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Scaled Customer Success Manager in Glasgow
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to LoopWork:Your cover letter is your chance to shine! Tell us why you want to work at LoopWork specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at LoopWork!
How to prepare for a job interview at LoopWork
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
