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- Tasks: Enhance customer experiences by resolving product queries and troubleshooting issues.
- Company: Dynamic tech company in Glasgow focused on customer satisfaction.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Why this job: Join a team that values customer satisfaction and make a real difference.
- Qualifications: 1-3 years in customer support and a tech-related degree.
- Other info: Exciting role with a focus on improving support processes for Shopify.
The predicted salary is between 30000 - 42000 £ per year.
A dynamic tech company in Glasgow is seeking a Customer Support Specialist to enhance customer experiences through various communication channels. You will resolve product queries, troubleshoot issues, and strive to maintain high customer satisfaction scores.
The ideal candidate has 1-3 years of experience in customer support, a bachelor's degree in a tech-related field, and strong problem-solving and communication skills.
This role includes technical troubleshooting for the Shopify platform, aiming to improve support processes.
Product Support Engineer - SaaS & Shopify CSAT Lead in Glasgow employer: LoopWork
Contact Detail:
LoopWork Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Support Engineer - SaaS & Shopify CSAT Lead in Glasgow
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn and ask about their experiences. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common customer support scenarios. Think about how you'd troubleshoot issues on the Shopify platform and be ready to share your thought process.
✨Tip Number 3
Show off your problem-solving skills during the interview! Use real-life examples from your past experience to demonstrate how you've tackled tough customer queries and improved satisfaction scores.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Product Support Engineer - SaaS & Shopify CSAT Lead in Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer support and any technical skills you have, especially related to SaaS and Shopify. We want to see how your background aligns with the role!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about enhancing customer experiences. Share specific examples of how you've resolved product queries or improved customer satisfaction in the past.
Show Off Your Problem-Solving Skills: In your application, don’t shy away from showcasing your problem-solving abilities. We love candidates who can think on their feet and troubleshoot effectively, so give us some examples!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at LoopWork
✨Know Your Stuff
Make sure you brush up on your knowledge of the Shopify platform and any relevant tech tools. Familiarise yourself with common product queries and troubleshooting techniques. This will help you demonstrate your expertise and confidence during the interview.
✨Showcase Your Communication Skills
Since this role involves enhancing customer experiences, practice articulating your thoughts clearly and concisely. Prepare examples of how you've effectively communicated with customers in the past, especially in resolving issues or improving satisfaction scores.
✨Problem-Solving Scenarios
Be ready to tackle some hypothetical problem-solving scenarios during the interview. Think about how you would approach a technical issue on the Shopify platform and explain your thought process. This shows your analytical skills and ability to think on your feet.
✨Ask Insightful Questions
Prepare a few thoughtful questions about the company's support processes and how they measure customer satisfaction. This not only shows your interest in the role but also gives you a chance to understand their expectations better. It’s a win-win!
