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- Tasks: Lead onboarding for fast-growing DTC brands and ensure a smooth setup on Loop.
- Company: Join Loop, a rapidly growing subscription management platform for e-commerce brands.
- Benefits: Enjoy annual leaves, free lunch, snacks, and company retreats.
- Other info: Dynamic team culture focused on high agency, ethics, and positive attitudes.
- Why this job: Make a real impact by enhancing merchant experiences and driving growth.
- Qualifications: 2-4 years in SaaS onboarding or customer success with strong project management skills.
The predicted salary is between 36000 - 60000 £ per year.
About Loop
Loop is a subscription management platform built for e-commerce brands on Shopify. Our primary market is the US, with a growing presence in Europe and ANZ. We are scaling rapidly, driven by a strong product and exceptional merchant experience. We achieved ~3x growth in 2024, followed by nearly 3x growth again in 2025. Looking ahead, we are building the team and foundation to drive another 2x growth in 2026 as we accelerate toward our $50M goal.
Our DNA:
- High Agency action over instruction
- High Ethics trust is the foundation
- Positive Attitude solutions over excuses
- Impact-Driven if it doesn’t move the needle, it doesn’t matter
About the role
You will lead onboarding for fast-growing DTC brands, ensuring smooth setup, migration, and go-live on Loop. This role requires strong project ownership, communication, and problem-solving to deliver a seamless merchant experience and hand off to Customer Success with high confidence and adoption.
Responsibilities:
- Merchant Kickoff & Engagement
- Send kickoff invites within 24 hours of sales handoff.
- Lead onboarding calls to understand merchant goals, setup requirements, and timelines.
- Maintain proactive weekly touchpoints (kickoff, progress updates, handover communication).
- Solutioning & Setup
- Configure subscription setups based on merchant needs.
- Collaborate with Implementation Engineering for technical solutions.
- Work with the Migration team to validate and execute subscription data imports.
- Project & Timeline Management
- Align milestones, timelines, and dependencies to move merchants to go-live.
- Track onboarding progress in Salesforce, Sheets, and internal dashboards.
- Escalate risks early when delays or product gaps impact merchant experience.
- Merchant Experience & Retention
- Ensure subscription widget go-live and migration completion.
- Communicate with empathy during delays, escalations, or product limitations.
- Collect structured feedback and share with Product and Success teams.
- Handover to Success Team
- Deliver a fully updated onboarding document at handover.
- Confirm merchants feel confident using Loop before transition.
- Minimise churn during onboarding and in the first 30 days post-handover.
Ideal Profile:
- 2-4+ years in SaaS onboarding, customer success, or implementation roles.
- Strong project management and organisational skills.
- Comfort with tools like Salesforce, Google Sheets, Slack, and Shopify ecosystem apps.
- Excellent written and verbal communication; empathetic and proactive with customers.
- Experience working cross-functionally with technical and non-technical teams.
- Able to maintain good calendar hygiene.
Perks:
- Annual Leaves
- Free lunch and snacks
- Annual company retreat
- Insurance
Merchant Onboarding Specialist in Glasgow employer: LoopWork
Contact Detail:
LoopWork Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Merchant Onboarding Specialist in Glasgow
✨Tip Number 1
Network like a pro! Reach out to people in the e-commerce and SaaS space, especially those who work at companies you admire. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to onboarding and customer success. We recommend role-playing with a friend or using mock interview tools to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your project management skills! During interviews, share specific examples of how you've successfully managed onboarding processes or solved problems for customers. This will demonstrate your fit for the Merchant Onboarding Specialist role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of our team at Loop.
We think you need these skills to ace Merchant Onboarding Specialist in Glasgow
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for e-commerce and subscription management shine through. We want to see that you’re excited about the role and how you can contribute to our growth at Loop.
Tailor Your Experience: Make sure to highlight your relevant experience in SaaS onboarding or customer success. We love seeing how your skills align with what we need, so don’t be shy about showcasing your project management prowess!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so use simple language and structure your thoughts well. This will help us understand your qualifications quickly and easily.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at LoopWork
✨Know Your Stuff
Before the interview, dive deep into Loop's platform and understand how it works. Familiarise yourself with subscription management, especially in the context of e-commerce brands on Shopify. This will not only show your enthusiasm but also help you answer questions more confidently.
✨Showcase Your Project Management Skills
Be ready to discuss your experience in project management. Prepare specific examples where you've successfully led onboarding processes or managed timelines. Highlight how you’ve kept stakeholders informed and engaged, as this aligns perfectly with the role’s responsibilities.
✨Emphasise Communication and Empathy
Since the role requires strong communication skills, think of instances where you've effectively communicated with clients or team members. Share stories that demonstrate your ability to empathise with customers, especially during challenging situations, as this is crucial for ensuring a smooth merchant experience.
✨Prepare Questions That Matter
At the end of the interview, have thoughtful questions ready about Loop's growth plans or how they measure success in onboarding. This shows your genuine interest in the company and the role, and it gives you insight into whether this is the right fit for you.