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For Companies At a Glance
- Tasks: Manage relationships with high-growth DTC brands and drive their success.
- Company: Fast-growing subscription management platform for e-commerce brands.
- Benefits: Competitive salary, remote work, and a dynamic team environment.
- Other info: Opportunity to grow in a rapidly scaling company with a positive culture.
- Why this job: Join a high-performing team and make a real impact on merchant success.
- Qualifications: 2-6 years in customer success, strong communication, and a proactive mindset.
The predicted salary is between 36000 - 60000 £ per year.
Loop is a subscription management platform built for e-commerce brands on Shopify. Our primary market is the US, with a growing presence in Europe and ANZ. We are scaling rapidly, driven by a strong product and exceptional merchant experience. We grew 5x in 2023, 3x in 2024, and are on track for 2.5x growth in 2025. With $10M+ ARR built through organic channels and a small, high-performing team, we believe in doing more with less.
Our DNA:
- High Agency action over instruction
- High Ethics trust is the foundation
- Positive Attitude solutions over excuses
- Impact-Driven if it doesn’t move the needle, it doesn’t matter
About the CSM Role
You will manage and grow relationships with high-growth DTC brands in the US (and some in Europe). As part of a small, fast-moving team, you will work closely with founders, product, and sales to drive NPS, product adoption, and referrals. Merchant success and experience will be your primary focus.
Responsibilities
- Own Merchant NPS, retention, product adoption, and revenue expansion via referrals
- Manage client relationships end-to-end and drive measurable business impact for merchants
- Monitor client performance, share actionable insights, and support throughout their journey
- Collaborate with marketing on case studies, merchant stories, and product use-case promotion
- Build deep understanding of DTC/e-commerce and represent Loop in communities and social channels
Ideal Profile
- 2-6 years of experience in customer success or client-facing roles
- Strong communication skills and comfort with Excel
- Solution-oriented, proactive, and enjoys talking to people
- High ownership mindset, diligent, and growth-driven
- SaaS experience preferred but not required
Customer Success Manager in Glasgow employer: LoopWork
Contact Detail:
LoopWork Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager in Glasgow
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at Loop or similar companies. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Show off your personality! When you get the chance for an interview or a casual meet-up, let your positive attitude shine through. Remember, they’re looking for someone who fits into their high agency culture, so be yourself and showcase your solutions-oriented mindset.
✨Tip Number 3
Do your homework on DTC brands! Familiarise yourself with the e-commerce landscape and the challenges these businesses face. This knowledge will help you engage in meaningful conversations and demonstrate your understanding of their needs during interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the Loop team. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Success Manager in Glasgow
Some tips for your application 🫡
Show Your Passion for Customer Success: When writing your application, let us see your enthusiasm for helping customers succeed. Share specific examples of how you've made a positive impact in previous roles, especially in customer-facing positions.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight relevant experience that aligns with the Customer Success Manager role. We want to see how your skills can directly contribute to our mission at Loop.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and fit for the role.
Apply Through Our Website: We encourage you to submit your application through our website. This way, we can ensure your application is reviewed promptly and you’re considered for this exciting opportunity with us at Loop!
How to prepare for a job interview at LoopWork
✨Know Your Stuff
Before the interview, dive deep into Loop's platform and understand how it benefits e-commerce brands. Familiarise yourself with their growth story and key metrics. This will not only impress your interviewers but also help you relate your experience to their needs.
✨Showcase Your Communication Skills
As a Customer Success Manager, strong communication is key. Prepare examples of how you've effectively communicated with clients in the past. Think about times when you turned a challenging situation into a positive outcome through clear dialogue.
✨Be Solution-Oriented
Loop values a proactive approach. During the interview, share specific instances where you identified a problem and implemented a solution that had a measurable impact. This will demonstrate your ability to think on your feet and drive results.
✨Understand the DTC Landscape
Brush up on the direct-to-consumer (DTC) market trends and challenges. Be ready to discuss how you can leverage your knowledge to enhance merchant success at Loop. Showing that you’re well-versed in the industry will set you apart from other candidates.